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“Perfect for families” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Rapid City

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Country Inn & Suites By Carlson, Rapid City
Ranked #7 of 51 Hotels in Rapid City
Certificate of Excellence
New York City, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect for families”
4 of 5 bubbles Reviewed 25 August 2014

The swimming pool and water slide were excellent for kids; whirlpools were great too! We had the family room - 1 king, 1 queen, and bunk beds - this was the only place that offered a room like this. Front staff - especially Erika and Eric - were a wealth of info and were extremely helpful and friendly! (Even though our room was next to b'fast room, we were totally insulated - no noise.)

Room Tip: Ask for family room if you have 3 or more kids.
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stormflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnnie S, General Manager at Country Inn & Suites By Carlson, Rapid City, responded to this review, 26 August 2014
Thank you for taking the time to review our property. On behalf of our staff I am thrilled to see that you enjoyed your stay. Eric and Erika are great assets to our team and we are lucky to have them. We hope to see you again if you return to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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901 reviews from our community

Traveller rating
    422
    252
    117
    59
    51
See reviews for
395
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Burleson, Texas, United States
1 review
5 of 5 bubbles Reviewed 25 August 2014

My wife and I decided to take a weekend trip from Texas to see the area attractions. We arrived early, like 11:00 and went to check in. We didn't expect to get our room we were just going to other attractions and wanted to check things out. They had a room ready and assigned it to us so we were able to take our things to our room and freshen up after the plane ride. The hotel was very clean and the entire staff was very helpful and professional.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Darrell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Joseph
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 August 2014

overall very satisfied. would recommend this to friends. need more staff on breakfast. especially on weekends. beds were very comfortable. rooms were clean. room temps were comfortable. nice location. next to lots of shopping, sight seeing and restaurants.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Menden M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnnie S, General Manager at Country Inn & Suites By Carlson, Rapid City, responded to this review, 26 August 2014
Thank you for taking the time to review our property. On behalf of our staff I am thrilled to see that you enjoyed your stay. We hope to see you again if you return to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corydon, Indiana
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

We stayed here on our recent trip to South Dakota. We used this hotel as a base as we did day trips in and around the Black Hills. The front desk service was excellent!! Very friendly. We had a whirlpool room and it was very nice. The bed was comfortable and the room was quiet. The breakfast was typical of any hotel breakfast, but it was good. There is a TGI Friday's next door and you received a 15% discount from the hotel. I would stay here again. I would say they need to replace the towels since they are gray and dingy...but they were clean:)

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ollietrollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnnie S, General Manager at Country Inn & Suites By Carlson, Rapid City, responded to this review, 26 August 2014
Thank you for taking the time to review our property. On behalf of our staff I am thrilled to see that you enjoyed your stay. We hope to see you again if you return to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 22 August 2014

I see that this hotel has mixed reviews regarding cleanliness, so perhaps cleanliness is not consistent in this establishment. Maybe it has to do with a certain housekeeping team that works in a certain area of the hotel, but anyway I was on a group tour and I and a few of my fellow travelers, involving about 3 out of 17 rooms were very unhappy with the condition of our rooms. The sheets, bedspreads, and bed skirts were very wrinkled. The sheets were so bad that we all questioned whether they had been changed since the last occupant stayed there. The rug in my room was stained and there was dust an all of the lamp fixtures and shades. When I returned from breakfast there was a very musty smell in the room. Also a sign suggesting that we would be charged for any towels that were missing was somewhat insulting. It made me wonder if anyone in management had looked at those towels lately.

Room Tip: Ask for another room, if it looks like I described mine.
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  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marilyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Rapid City, responded to this review, 25 August 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rapid city, United States
1 review
2 of 5 bubbles Reviewed 17 August 2014

hotel needs a good cleaning from top to bottom. Food should not be all over all the floors from rooms to stairwells to the front entrance. I would not go back to this hotel. The clerk tried to vaccum at 11 pm not a good idea to wake up the other patrons

  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Zena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnnie S, General Manager at Country Inn & Suites By Carlson, Rapid City, responded to this review, 19 August 2014
Thank you for sharing your experience on TripAdvisor. I want to apologize for the condition of your room. We try very hard to ensure that all of our rooms our clean and reflect the highest quality of standards and I am so very sorry that you did not experience this during your stay. I do hope that in the future you choose to stay with us again so that we can show you that the problems that you experienced are not the what we strive for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 16 August 2014 via mobile

We were very disappointed with our recent stay at the Country Inn and Suites. We were not expecting anything fancy, of course, just clean and comfortable.
We were in a suite and whole the size and layout were fine, the room smelled very bad...like stale and musty. (Thank goodness I brought my essential oil diffuser to clean the smell up a bit). The ceiling was dirty and the carpet had visible stains.
The towels were the thinnest and roughest towels I have ever used.
The most annoying problem was the thinness of the walls and ceiling. Every time the people above or next to us turned on the water or flushed the toilet we would wake up. It was as if they were in our own bathroom.
On a positive note the staff was very friendly and helpful and my daughter had fun in the pool.
I would not stay there again, however, as there are plenty of other choices for this class of hotel in Rapid City.

Stayed August 2014
Helpful?
Thank Tamara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnnie S, General Manager at Country Inn & Suites By Carlson, Rapid City, responded to this review, 19 August 2014
Thank you for sharing your experience on TripAdvisor. I want to apologize for the condition of your room. We try very hard to ensure that all of our rooms our clean and reflect the highest quality of standards and I am so very sorry that you did not experience this during your stay. I do hope that in the future you choose to stay with us again so that we can show you that the problems that you experienced are not the what we strive for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rapid City

Property: Country Inn & Suites By Carlson, Rapid City
Address: 2321 North LaCrosse Street, Rapid City, SD 57702
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Rapid City
#12 Romantic Hotel in Rapid City
#15 Family Hotel in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Rapid City 3*
Number of rooms: 102
Official Description (provided by the hotel):
With our charming countryside decor and comfortable amenities, Country Inn & Suites provides a welcoming atmosphere to Black Hills travelers. We are located centrally between the Black Hills and the Badlands, just a short drive away from the historic Mount Rushmore National Memorial and the Crazy Horse Memorial. Our hotel features fantastic services and facilities, including an indoor swimming pool with 100-foot water slide, complimentary Internet access, a Fitness Center, and a complimentary breakfast buffet. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Rapid City
Country Inn & Suites By Carlson, Rapid City Hotel Rapid City
Country Inn Rapid City
Rapid City Country Inn

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