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“Good base for Black Hills vacation” 4 of 5 bubbles
Review of Microtel Inn & Suites by Wyndham Rapid City

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Microtel Inn & Suites by Wyndham Rapid City
Ranked #26 of 51 Hotels in Rapid City
Lebanon, Pennsylvania
Level Contributor
238 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Good base for Black Hills vacation”
4 of 5 bubbles Reviewed 11 June 2014 via mobile

Nice clean hotel within easy driving distance of the major Black Hills attractions, including Devils Tower in Wyoming. Staff were helpful and suite we had was great for the 4 night stay. Walls certainly are thin, since noise from neighboring rooms came right through. While the breakfast is very nice, there is not enough room to accommodate everyone - the hotel was full during our stay. Great value in a major tourist destination.

Stayed June 2014, travelled as a couple
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah F, General Manager at Microtel Inn & Suites by Wyndham Rapid City, responded to this review, 20 June 2014
Thank you for your review. We are happy that you enjoyed your stay with us. We appreciate your comments regarding our service and hospitality. Our team works very hard to exceed guest expectations and your words mean a lot to them. Come back ans see us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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612 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Rockwell, Iowa
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

Not our first stay at this Microtel but was our first time traveling w/our dogs. I called and confirmed the pet policy. Unfortunately 3 nights into our 5 night stay our dogs barked too much in the evening and the front desk received complaints. The night clerk took it upon himself to confront us in a very inappropriate way and told us to remove the dogs or vacate the premises. Talked to manager Deb the next morning and she apologized for the approach the night clerk used. Luckily the weather was cooperative and we took our dogs w/us on all activities the rest of our stay. Had it not been good weather I don't know what we would've done because we cannot leave dogs in a hot car. I would suggest a first warning of dogs barking before ordering their removal or insisting the family vacate the premises. Otherwise we had a great stay, the beds were very comfortable, and Natisha was extremely helpful in giving directions and suggestions. She was very pleasant to just have a nice conversation w/. The breakfast was sufficient and plenty of options. Would be nice if the pool was updated as there are so many other hotels w/slides, etc. Noticed the hotel had many other updates since our last stay in 2008. Will probably stay again, not sure w/pets or not. A couple front desk clerks need to smile more and be more friendly. Your guests pay your wages remember.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kristin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah F, General Manager at Microtel Inn & Suites by Wyndham Rapid City, responded to this review, 20 June 2014
We are glad you enjoyed your stay with us. The front desk is very friendly and does a great job helping guests with directions, etc. I am sorry that our night auditor did not display the type of professionalism that he should have and his comments made you uncomfortable We hope to see you again soon, with your dogs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rapid City
1 review
3 of 5 bubbles Reviewed 6 June 2014

Stayed at Microtel in Rapid City, SD. They put us on the main floor and 3 rooms in from an exit. Constantly people coming in and out talking and I could hear the magnet release everytime someone put their card in to get into the exit. Called and tried to get moved but the hotel was full. Drove 900 miles to get rest but did not happen and had another long day to travel.
It was a decent room and place to stay just learned to request a room away from an exit. I am not a smoker so probably smokers using the exit it finally calmed down around 11pm.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah F, General Manager at Microtel Inn & Suites by Wyndham Rapid City, responded to this review, 20 June 2014
Thank you for your recent review on TripAdvisor. I am sorry that your stay was not as enjoyable as it could have been. I wish we could have moved you to a different room on one of the upper floors. On your next visit, please ask for a room away from the outside door. We hope you will give us another opportunity to make things right for you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Rapid City

Property: Microtel Inn & Suites by Wyndham Rapid City
Address: 1740 Rapp Street, Rapid City, SD 57701
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Rapid City 2*
Number of rooms: 73
Reservation Options:
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Also Known As:
Microtel Inn & Suites Rapid City Hotel Rapid City
Microtel Inn And Suites Rapid City
Microtel Rapid City
Rapid City Microtel
Microtel Hotel Rapid City

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