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“"Room cleaning at their time or your SOL"”

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Hampton Inn Rapid City
Ranked #7 of 48 Hotels in Rapid City
Certificate of Excellence
GreenLeadersGold level
Reviewed 8 November 2013

It seems the window in which you room get cleaned is 8am or else. I stayed at this property for 4 days straight and got my room cleaned once during the period. Day 1 no issue. Left room at 9am room was cleaned upon return. Day 2 no cleaning requested because I did not desire to hear somebody knocking on my door at 8:01AM. Day 3 walked right by maid sevice at 9:01am who saw me leave and upon my return at 4;30pm my room was left untouched. I found it weird that a bag of towels, soap, ect... would be placed outside my room at 9:01am? For 3 days no trash has been removed from the room. The only gaurantee that on day 4 the room will be cleaned is because I will be checking out. This experience was during the off season when hotel rooms are priced at their lowest levels. In the absense of basic services the price becomes the most important factor. I will be staying at Grand Gateway Hotel on my next rotation into this area simply because it's 1/2 the price of the the Hamton Inn price of $90+ dollars per night. I am a Hilton Honors Silver member since 05/2003.

  • Stayed: November 2013, travelled on business
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Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randi S, General Manager at Hampton Inn Rapid City, responded to this reviewResponded 11 November 2013

Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I was disappointed that you went through some inconveniences while staying with us. I understand that you found your room not cleaned during some of the days you stayed with us. I assure you that this is very rare to happen; however, I can empathize with your disappointment. I assure you that I have spoken to our housekeeping staff regarding your comments so that this does not happen again.

Again, I thank you for your review and assure you that your feedback has been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you’re in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (746)
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540 - 546 of 746 reviews

Reviewed 7 November 2013

All of the staff was extremely helpful and friendly. The hotel is very clean and breakfast was great. This property's staff provides exceptional customer service! The rooms are modern and the internet service was top notch. I would stay at this property again on my next trip to South Dakota and I would recommend to anyone visiting South Dakota to stay here!

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hampton
Thank Georgette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

The Hampton Inn in Rapid City was a great place to stay during a recent conference I attended in that city. Staff was courteous and helpful at every turn. I will definitely stay there again when I return.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hampton
Thank Jeffrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

The staff was friendly and helpful. Although there is not a hotel shuttle, the hotel uses a service for airport pick up and delivery. There are plenty of places to eat within walking distance and the taxi service is extremely inexpensive in comparison to my home town. I would recommend adding a store to the hotel for water and food items for those folks that do not want to venture out of the hotel.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hampton
Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

This is a great place to stay. Friendly staff, clean hotel. As a Hilton Honors member it's what I've come to expect from Hampton Inn. The night desk clerk even went to the kitchen and got my son a glass of milk to go along with the complimentary cookies that are on the desk each evening. She certainly went above the call of duty.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hampton
Thank Rusty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Staff was friendly and most helpful. I got in late and it was cold and rainy and staff gave me some snacks complimentary. Next day I had a meeting room that was terrific. The property is nice and well located near many restaurants and the I90 interstate. I ahve stay in a lot of Hampton Inns and they have been great. Love them.

  • Stayed: October 2013, travelled on business
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Thank Captainsmegma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Our room was awesome. It was our anniversary so we got a suite. Clean and very comfortable. Loved the fireplace and the whirlpool. The 2 seperate rooms with there own tvs. That was nice. We will be planning on staying here again in the future.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Rapid City

Address: 1720 Rapp St, Rapid City, SD 57701-6970
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Rapid City
#15 Romantic Hotel in Rapid City
#16 Family Hotel in Rapid City
#20 Business Hotel in Rapid City
Price Range: £76 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Rapid City 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Hampton Inn by Hilton Rapid City WELCOMES you! We are right where you want to be in the heart of shopping, restaurants, with easy access to tourist attractions, and minutes from our thriving downtown. Unwind at the Hampton Inn Rapid City hotel with everything you need for a successful and enjoyable stay for business, pleasure, or just passing through. Relax in a comfortable guest room featuring clean and fresh Hampton bed(R), selection of premium channels and free-high speed internet access. Feel welcome at our Rapid City hotel with a Hampton's free hot breakfast to help you prepare for a busy day ahead. Stay active in the fitness center and take a refreshing swim in the indoor pool with a 102' water slide with NO HIDDEN RESORT FEES. Catch up with work in the onsite business center and hold board meetings, business events and elegant receptions on 2,100 sq. ft of flexible meeting space. Detailed Amenity Descriptions: Clean and fresh Hampton bed! Sleep deep, and awake relaxed and refreshed. Each duvet and our crisp white linens are washed fresh for every guest, and our comfy pillows ensure you'll be dreaming in no time. Enjoy a swim! At the Hampton Inn of Rapid City, enjoy our spacious pool area! Cool off in our full sized indoor swimming pool, warm up in our oversized hot tub, relax on a lounge chair, or enjoy a big splash with our 102' waterslide with NO HIDDEN RESORT FEES. Free hot deluxe breakfast! At Hampton,we know that breakfast is the most important meal of the day. Start your day off right with a free hot breakfast featuring a variety of delicious options. Free Wi-Fi! On the road does not mean offline. We offer convenient internet access in every guest room and throughout the hotel, making it easy to work, check your email, and stay connected with friends and family back home. Hilton HHonors. As a proud member of Hilton Worldwide, we reward and recognize members of our guest-loyalty program. Hilton HHonors members earn free nights, exclusive benefits and members-only privileges. Let's get together! We have beautiful and professinal meeting and reception space available including a boardroom, 2100 sq. ft. ballroom, and 2 1050 sq. ft. meeting rooms. FREE Additional Amenities • Fresh baked cookies daily • 24 hour Business center with free printing • 24 hour Fitness center • 24 hour coffee / tea station • Free ample parking • Complimentary USA Today! • Refrigerator • Microwave • Iron and Ironing board • In room coffee maker • Hair Dryer • Free local calls • Freshly cleaned duvets • Award Winning Hampton Beds • Premium HD channels ... more   less 
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Also Known As:
Hampton Inn Rapid City Hotel Rapid City
Rapid City Hampton Inn

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