I have stayed here in the past (a couple of years ago), and was a bit nervous/surprised at the poor TA reviews. So what did I find: a) we checked in at 4:45 pm and had to wait about 15 minutes for staff to ensure our room was ready. I observed staff cleaning other rooms at nearly 6 pm. b) The elevator floor is as dirty as people describe! Can't believe management does not attempt to clean/repair ... "attention to detail" issue c) no "perks" for PC members d) They DID give me my room preference, but the toilet leaked in the room ... room was otherwise clean though. E) Breakfast was very good. Fresh pasteries, friendly staff ... that said, I did go down about 10 minutes before they officially opened to beat the "tour bus" group booked for 6:30 am.
This is one of the most expensive HI Expresses I have stayed at and while I appreciate they are busy ... that does not change my expectations. We used to stay exclusively at HI Exp hotels, but this particular HI Exp is another reason we have begun trying Hampton's in locations where the HI Exp is rated "average or lower" (< 4*). Strictly "average" overall though "hats off" to the breakfast staff, and friendliness of the evening check-in staff.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2013 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service and all rooms contain two line speaker phones. For the family, we have our large indoor pool with water feature, hot tub and a newly expanded fitness room. Our Express Start breakfast bar has something for everyone to start your morning off right. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Rapid City
- Holiday Inn Rapid City
- Rapid City Holiday Inn
- Holiday Inn Express Rapid City