We came to rapid for storm clean up and when we first walked it overall it looked clean; then after getting unpacked there were dead and alive bugs everywhere (not kidding I am a female and it no longer scares me when a bug lands on me thanks to this place). There were dead bees everywhere, just goes to show they don't clean thoroughly, I couldn't even put my 10 week old son on his play mat on the floor bc there was a mouse in there, wasps and box elder bugs! We had to call every time we needed towels and then they told us to use our towels a few times to save on items! I also asked for clean sheets bc not once did they change our bedding in the 2.5 weeks we were there NOR did they bring me sheets every time I asked. I also had to call bc our big garbage can would r overflowing and we had no where to put our garbage! I understand they clean the house once a week but clean towels and sheets ate a must every few days.Finally my husband got fed up over this TERRIBLE service that he talked to the manager and she made it seem like it was our fault, sorry but we are the guests, workers should NOT have to be told how to do THEIR job. I will never come back here and I do NOT recommend anyone to waste their money at this place. Also we stayed at the Cattail house the only thing we enjoyed was the view. That's it!
- Official Description (provided by the hotel):
- Canyon Lake Resort is located on the west shore of Canyon Lake in Rapid City, South Dakota. Nestled in the foothills of the Black Hills, Canyon Lake Resort offers a restful and peaceful atmosphere with "Out of town feel...In town appeal". Join us at our locally owned, family-friendly lodge, motel and cabins. Accommodations range from motel rooms with 2 queen beds, single studio cabins, 2 bedroom cabins, 3 bedroom and our 5 bedroom lodge and now our 2 unit, 9 bedroom Reunion Lodge. Our lodging is available year round with all of the units equipped with some type of cooking capability, with microwaves and/or stoves and refrigerators. Our beautiful resort is the perfect location for any family milestone or gathering, including reunions, family vacations, weddings, rehearsals and more. ... more less
- Reservation Options:
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- Also Known As:
- Canyon Lake Hotel Rapid City
- Canyon Lake Motel