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“Great business stay” 5 of 5 bubbles
Review of MainStay Suites Rapid City

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MainStay Suites Rapid City
Ranked #15 of 51 Hotels in Rapid City
Certificate of Excellence
Salt Lake City, Utah
1 review
“Great business stay”
5 of 5 bubbles Reviewed 17 October 2013

Great staff, breakfast, rooms, etc. All was as expected. Free airport shuttle. A special shout out to the airport shuttle drivers - Roger and Craig. Very friendly, safe, and treated me very kindly, even when I apologized for being cashless and forgot to bring a few bucks for tips. :-)

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam C, General Manager at MainStay Suites Rapid City, responded to this review, 9 November 2013
Thanks for choosing to stay with us while you were here on business, and our shuttle drivers are always happy to be of service. We always appreciate the feedback, and we hope you can come stay with us again.

Warm Regards,

Sam Cannon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

Traveller rating
    193
    104
    27
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    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Boze
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 October 2013

We stopped her, planning to stay one night, and ended up staying two. Without asking, we were offered a ride into town to dinner. Everyone was very friendly and the service was excellent. The room was spotless. It was unexpectedly quiet. The pool was clean and comfortable.

But it is a bit difficult to find. Our Garmin, with brand new maps, didn't even know about the street. Android Maps did find it, though.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimB24095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponca City, Oklahoma
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 October 2013

We found the hotel was clean, comfortable, and the staff friendly. They provided a great breakfast. We had no complaints whatsoever. The location of the hotel was a little hard to find and get to for us but was worth the effort.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MavisC5431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liberty, Illinois
Level Contributor
136 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 October 2013

Brand-new hotel, beautiful accomodations. We were on a long road trip and liked the kitchenette because we were able to cook for ourselves in the room that night. Had a room facing west, didn't really notice the road noise that others have described here. The room was small but immaculate, and for an overnight's stay, we didn't really need anything else. Breakfast was good.

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crystal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 September 2013

The hotel was beautiful. The staff was great. Super friendly, courteous, very professional looking and well trained. The rooms were very clean and I have zero complaints. I work at our hotel and casino so I know how difficult it can be to please every guest. They tried!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zebra2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 September 2013

My husband and I were on a month long road trip from the east coast to Rapid city SD. This was to the highlight of our trip. We reserved a room online for three nights. Usually when we reserved a room we would immediately call the hotel and ask for a king size bed, no smoking. Never was our request denied. We called the Mainstay "suites", and were told there was nothing available other than a queen bed. When we checked in we were initally told that there would be a king bed suite available the next night, but not the following night. They refused to move us to the king bed room the second night because we had booked online, and did not have the king bed available for the remaining two nights. We had the smallest "suite" we had ever experienced. The queen bed was in an alcove with one side of the bed having a clearance of about 12 inches from the wall, and less where the air conditioning unit sat. There was a tiny kitchen in the hall by the door, a small dining table with one chair, a sofa that supposedly made into a queen sized bed, but there was obviously not enough room between the foot of the bed and the sofa to open it out into a bed. We asked for a luggage rack, there being no place to put your luggage than the sofa, and were told there were no luggage racks in their hotel. Mary at the front desk was exceptionally rude and unhelpful, as was the manager. The next day there was a different person at the front, and she promised us she would move us to another room. We left our telephone number for her to call, but never heard anything. So we spent the second night in the mini-suite. She did not move us the third night either, even you could go to their website and see there was a king bed suite available. All in all, a horrible experience for the culmination of our trip. If you want a courteous helpful front desk, stay away from here.

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank peach13es
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Greenville, PA
Level Contributor
168 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

At $89.00 per night, the Mainstay Suites in Rapid City, SD is a real bargain. Suites are relatively spacious, clean and comfortable with kitchen amenities and coffee makers. Desk staff are extremely courteous, warm, friendly and helpful in providing information about local attractions. The property is relatively new but close by to many restaurants, shopping venues and downtown Rapid City with its walk of the presidents. A full buffet breakfast with hot and cold foods is provided in a very comfortable area of the hotel. A heated pool, free wifi, business center and airport transportation are also provided.
If I found myself in Rapid City, I'd stay at the Mainstay Suites again.

Room Tip: The facility is completely handicapped accessible.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PAAbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about MainStay Suites Rapid City

Property: MainStay Suites Rapid City
Address: Outfitter Road Next to 3231 E. Mall Drive, Rapid City, SD 57703
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — MainStay Suites Rapid City 2.5*
Number of rooms: 97
Reservation Options:
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