This was my first visit to Rapid City so I knew nothing about where to stay or what to do. After looking around online at several hotels in Rapid, I chose Baymont for the great price and wonderful amenities. What I got was some of the most amazing customer service that I could have asked for especially during a difficult time. The staff was beyond accommodating making sure we had enough blankets, providing games for the guests and what lights that they had, and keeping smiles on their faces even though we didn't have power and were trying to keep everyone as happy and comfortable as possible. Denise had breakfast ready and stocked every morning and always was ready for cheerful conversation, Chris mingled with the guests even offering wine to help pass the time and lighten the mood. I honestly felt like I was more part of the family than just a guest at a random hotel. The way guests all chipped in together also speaks volumes about the kinds of guests that Baymont attracts. Oh and Marco's Pizza... DELICIOUS! I will definitely be staying here again!
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