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“Grand stay indeed!”

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GrandStay Residential Suites Hotel Rapid City
Ranked #4 of 48 Hotels in Rapid City
Certificate of Excellence
Reviewed 14 October 2013

We had a very nice stay in Rapid City last April. The staff was so friendly, breakfast was great, and the kids loved the pool. They had everything we needed. We would stay there again. Thanks, GrandStay!

  • Stayed: April 2013, travelled with family
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1  Thank KateJones47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 30 December 2013

Thank you for your review of GrandStay Residential Suites Hotel of Rapid City, SD. We look forward to your next arrival, and thanks again for staying with us.

Thank You
Sincerely,
Gavin Fawbush

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391 - 397 of 535 reviews

Reviewed 14 October 2013

This is a great place to stay when you are in Rapid City. I am in Rapid City at least 6-7 times a year for business and for pleasure. If I need a hotel I don't stay anywhere else. Very clean, good breakfast, great coffee. The staff is always friendly and helpful. I recommend this hotel to anyone staying in Rapid City. Very reasonable if you are not there during the Sturgis Rally. All hotels are grossly overpriced during the rally, not just this hotel. I had trouble with the reservation as I made it online through the hotel's website, they didn't have my reservation even though I had a printed copy, not a problem, the girl at the front desk was wonderful. Apparently my reservation had someone else's and credit card information. Could be a problem in their computer system, that might need to be checked out by the hotel, but it didn't cause any trouble for us as they found us a room.
Cindy

Room Tip: All the rooms are good. I like to stay on the ground floor.
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  • Stayed: October 2013, travelled on business
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Thank cwrkout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 30 December 2013

Thank you for staying with us at GrandStay! We are happy to be your main hotel of choice when traveling to Rapid City, SD. Also, we do apologize for the reservation mistake that happened but glad we were able to fix the issue immediately. We truly appreciate the great review and we look forward to your next arrival.

Thank You
Sincerely,
Gavin Fawbush

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Reviewed 13 October 2013

We spent 3 nights at the Grandstay in Rapid City. We were with another couple, and, as I had requested, our rooms were right next to each other. Check in was easy and fast. The room was perfect, the carpet looked brand new, the walls were a beautiful peach color, the living room (with a TV) was sweet, the kitchen spotless, with clean and sanitized dishes in the dishwasher. The bedroom (with a 2nd TV) was nice and the bed comfortable. The bathroom was good sized. Housekeeping did an excellent job each day. The breakfast was great - waffles, eggs, sausage, bagels, English muffins, blueberry & poppyseed muffins, fruit, yogurt, cereal, coffee, juices... it could not have been better. The WiFi was strong (and free). If I have a choice, I will ALWAYS choose a Grandstay Residential Suites hotel.

  • Stayed: September 2013, travelled with family
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2  Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 30 December 2013

Thank you for choosing GrandStay Residential Suites Hotel of Rapid City, SD. We truly appreciate you making us your number 1 hotel in the Black Hills area. We look forward to your next arrival and thank you for your great review.

Thank You
Sincerely,
Gavin Fawbush

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Reviewed 9 October 2013

There was a miscommunication with the staff and I was overbilled. However, the manager resolved the issue and issued a prompt refund. His demeanor in handling the situation was excellent and I would stay again if ever in the area. I praise him for his professionalism and integrity.

  • Stayed: August 2013, travelled on business
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Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 10 October 2013

Thank You for your review we greatly appreciate your view on our property. Glad that we resolved your issue immediately with professionalism. We look forward to your next arrival at GrandStay and the Black Hills.

Thank You
Sincerely,
Gavin Fawbush
General Manager

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Reviewed 5 October 2013

The room and staff was wonderful; the room we stayed in had a kitchen and everything was very nice and worked well. The staff was really friendly and check in only took a minute, which was great since we got in so late. The Breakfast was cold. The TV worked well and did have Fox news.

  • Stayed: October 2013, travelled with family
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1  Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 10 October 2013

Thank you for your review on our property! We strive for each and every guest to have a great experience with us. We look forward to your next trip back the Black Hills whether its for business or pleasure, we look forward to your next stay at GrandStay.

Thank You
Sincerely,
Gavin Fawbush
General Manager

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Reviewed 29 August 2013

Beds were comfortable
Rooms were nice size
Kitchen was nice
Can into a dirty room wrappers behind couch stuff under curtains
They missed cleaning our room the first day
The fan in the bathroom did not work
Swimming pool very small good for small children
Breakfast was average

Room Tip: We had the second which was and quite
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  • Stayed: August 2013, travelled with family
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Thank nancy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 10 October 2013

I want to apologize for your room missing service one day during your stay. We have taken the proper steps to ensure this doesn't happen again. We strive to have each guest experience a grand time while staying with us. We hope to see you again at GrandStay during your next visit to the Black Hills.

Thank You
Sincerely,
Gavin Fawbush
General Manager

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Reviewed 28 August 2013

The room and staff was wonderful; the room we stayed in had a kitchen and everything was very nice and worked well. The staff was really friendly and check in only took a minute, which was great since we got in so late.

Room Tip: Kitchenette rooms would be perfect for a long stay
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  • Stayed: June 2013, travelled as a couple
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Thank Sam115-26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this reviewResponded 10 October 2013

We are glad that had a great experience at our property! Having a full kitchenette is nice to have in your room and glad you enjoyed having that amenity. Thanks again for staying and your review we look forward to your next arrival.

Thank You
Sincerely,
Gavin Fawbush
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GrandStay Residential Suites Hotel Rapid City

Address: 660 Disk Dr, Rapid City, SD 57701-7875
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 48 Hotels in Rapid City
Price Range: £44 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Rapid City 2.5*
Number of rooms: 53
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