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“Not your typical Best Western” 2 of 5 bubbles
Review of BEST WESTERN Ramkota Hotel

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BEST WESTERN Ramkota Hotel
Ranked #27 of 51 Hotels in Rapid City
Concord, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not your typical Best Western”
2 of 5 bubbles Reviewed 5 August 2014 via mobile

Checkin was extremely rushed as the clerk needed to answer the ever so busy telephone. Front office looks awesome and inviting, but did not match the rest of the hotel. Our Room was very out dated and not very clean. Thankfully our sheets where clean. Carpet looked dirty and was all wrinkled, not a place to walk barefoot. Our patio had not been cleaned in a while either; drink stains on floor and lots of old cigarette butts laying there. I have stayed in many Best Westerns and this place is by far the worst.

Stayed July 2014
Helpful?
1 Thank Swissmojito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Thank you for the recent review of the Ramkota. On behalf of our entire staff I would like to apologize for not exceeding your expectations while staying with us. We will work on the items that you mentioned and I promise we will do better in the future. Once again thank you for the review and thank you for being our guest.
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697 reviews from our community

Traveller rating
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    153
    79
    58
See reviews for
318
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Copenhagen, Denmark
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Having a round trip (two adults, one kid and a teenager) in the States of the Mid West staying in 13 different hotels this hotel rank as 5 out of 13.
Normally we book hotels directly. However for this trip the hotel rooms was booked through an agency ( Ring travel ) many in the category "run of house" . Our experienced was that we were offered the poorest rooms available. I will be reluctant to book this way again through agency.

Choose this hotel for nice waterpark for kids and pool !
Room was nice and clean and adequate. With fridge, microwave own and coffee machine.
Location is not the best if you want to visit Mount Rushmore, Crazy Horse, bear park and reptile park. However considering this hotel for the water park facilities for kids with water slides and all- this is a good choice for families with water loving kids. Offers a very good break from sightseeing.

With the poor servicing and quality, cannot recommend the Denny's . However a bagel shop at the Main Street is highly recommendable .

Room Tip: Just across the lawn facing the pool area the access to the pool is easy.
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FromHareskovby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Thank you for your recent review of the Best Western Ramkota. We enjoyed having you stay with us. I appreciate the fact that you mentioned the waterpark while you stayed with us, it really is a wonderful feature that we can offer our guests at no additional cost. Once again thank you for staying with us we look forward to seeing you again on a future visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, United States
1 review
4 of 5 bubbles Reviewed 5 August 2014

Very convenient to downtown and to all Black Hill Sites if you have car. Excellent convention facilities, staff were very friendly and responsive to any requests. I would definitely stay here on my next visit to Rapid City.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Reggie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Thank you for staying at the Ramkota on your recent trip to South Dakota. We really enjoyed having you stay with us and hope to see you again in the future. I am glad that you got an opportunity to take advantage of the many options the hotel has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamesburg
2 reviews
5 of 5 bubbles Reviewed 5 August 2014

Great place to stay. We did a 3200 mile road trip and stayed in 10 different hotels and this ranked #2 just behind a new hotel in Weyburn Canada. Water park was nice and rooms were comfortable and big. We did need a different fridge but they replaced it asap. Recommend for a family. Was quiet room.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Otto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Thank you so much for taking the time to review the hotel. It was our pleasure to act as your Black Hills base camp. We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
1 review
4 of 5 bubbles Reviewed 2 August 2014

Staff was very friendly! Room was clean and comfortable. We had a great stay! Very nice indoor pool and water park but more for younger children. Beds and pillows were very comfortable. Brunch at Minerva's restaurant was great. Hotel is located within easy driving to Mt. Rushmore, Custer State Park and Crazy Horse Memorial.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank StephDed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Thank you for the recent review, it was great to see you this summer. I hope that the rest of your year goes well and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt. Calm
Level Contributor
199 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 1 August 2014

We have stayed in the black mountains plenty but always felt we were to far from Sturgis or too far from Hill City and Hwy 16a. So finally we booked early enough to get in to the Best Western Ramkota. We had decided to make the most out of our 1400 mile trip by staying one night in Badlands and another in Deadwood. Then we planned to have a full four nights and five days to ride where ever. The hotel is huge and must have 500+ rooms. A very large swimming pool and a really great staff. However on our second night after riding the Harley all day, we noticed something crawling on the end of the bed. OMG we had to look it up to make sure. Yelp it was bed bugs. My wife wigged out, she was ready to go home...... like right now. So we when up to the front desk with sample in a baggy. The night manager took one look apologized and said we will get you another room and it will be on us tonight. I thought well that was nice, but when we got to the new room it was a smoker. Well the smoke was not going to be the issue, the problem was my spouse had not seen the bugs the first night and was not ready to wait for more to come out. So not wanting to miss any riding time, I started calling around. Well the week before the rally is not the time to find a good price on a new ;location. So as bad as I hated to. We packed up the next morning and started back to Texas. Wow two whole days early, and all the planning I had done for 6 months, but still happily married. I could tell she was still upset all the way home, as well, as she checked the bedding at both hotels we stayed at. So when we got home she checked everything out and washed the rest. Since we don't get to go every year. Maybe she will forget....... yeah right. Manager wrote us a nice email but it will never get the thought of them out of her mind.

Room Tip: Would not get a room with a western facing patio window, as the A/C will not keep up. Not putting ou...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MCtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 6 August 2014
Once again we here at the Ramkota would like to apologize for making your trip less than perfect. If there is anything that we can do for you in the future please do not hesitate to call us thank you for your understanding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 July 2014

I checked in on a Saturday and checked out on a Thursday. My bed linen was never changed. In fact, I was in the room on Wednesday while the housekeeper cleaned the room. She did not vacuum the room. She left trash on the dresser and refused to clean the bathtub.

  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, General Manager at BEST WESTERN Ramkota Hotel, responded to this review, 30 July 2014
Thank you for taking the time to review our property. I apologize if we were unable to meet your expectations with our housekeeping system. Our housekeeping attendants do work very hard to keep all of our guests happy on a daily basis and I apologize if they did not make your stay a good one. Once again please accept my sincere apologies and thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Ramkota Hotel

Property: BEST WESTERN Ramkota Hotel
Address: 2111 North LaCrosse Street, Rapid City, SD 57701-7858
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
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Also Known As:
Best Western Rapid City
Rapid City Best Western

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