We came to the region for a tour of Mount Rushmore / the Badlands and decided to make Rapid City our base (stayed two nights). Because of its location within short walking distance of shops and restaurants we chose the adoba Eco Hotel and stayed in a room on the “President’s Floor” = top floor (supposedly the better rooms in this hotel) but we soon realized that choosing the adoba was a mistake. This hotel seems to be focused on tour groups, quantity over quality appears to be the theme here (or we just had the worst luck and picked a really bad weekend). As a result service overall was poor, staff was overwhelmed, and things fell through the cracks… some examples: a handle of a drawer was hanging loose to one side when we arrived (the screws were left inside the drawer so we fixed this one ourselves); when we tried to call reception we discovered that our phone was dead (we then noticed that it was unplugged and that the cable had fallen down the crack between the desk and the wall, so we moved the desk, managed to retrieve the cable and plugged it back in – phone fixed!); we found hair from the previous guest(s) all across the wall of the bathtub / shower; the loud music from the bar outside (until approx. 2am) made for a sleepless start to the night; we were awoken by an alarm at 4:30am that was left set by the previous guest via the hotel provided alarm clock; breakfast made for a rough start to the day as it resembled a mass feeding (lines, noise, etc.); tour buses were constantly blocking the driveway in front of the hotel so at check-out time we had to drag our bags to our car in the adjacent parking lot; also, the furniture / room décor looks boutique-trendy on the website photos but more cheap and shabby Ikea-style in real life. Overall it felt like a run-down hotel, poorly managed, short on staff and probably money, and if we ever return to this area, we will definitely not be staying at this hotel again.
- Official Description (provided by the hotel):
- The Rushmore Hotel & Suites is ideally located in the city's historic downtown district, just steps away from popular entertainment options, boutiques, the President walk, and the new Main Street Square. The hotel features the 3-diamond Enigma Restaurant. All rates include a complimentary breakfast buffet. At The Rushmore Hotel & Suites, we've struck an elegant balance between Earth-friendly and Big City Chic with our sustainable efforts, practices and newly renovated Floor. Additional upgrades include a new eco-luxury bedding package in all guestrooms, complimentary shuttle to and from the airport and local businesses and 15 Megs of High Speed Internet wired and wireless. ... more less
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- Also Known As:
- Radisson Hotel Rapid City
- Mt Rushmore South Dakota
- Radisson Rapid City
- Rapid City Radisson