It was a nice place overall the mattress was a bit worn out and hard to get comfortable but once you do it is alright The water was hot hot which was great. the breakfast was amazing. And it is close to many places to eat.More
- Free Wifi
- Free Parking
It was a nice place overall the mattress was a bit worn out and hard to get comfortable but once you do it is alright The water was hot hot which was great. the breakfast was amazing. And it is close to many places to eat.MoreShow less
Thank you very much for sharing your thoughts with us, and we are happy to know that you enjoyed your stay here at Super 8 Rapid City. We love being able to provide our guests with a hearty breakfast, central location, and hot showers, and we are happy that you appreciated these aspects. However, we apologize if you were troubled by our mattresses, and we will take your comments into consideration. Thank you very much for sharing your feedback, and we hope to see you again soon!
Dark room and hallway. It felt as if you were in a dungeon. Room was very small. The musky smell of the room was overwhelming. The air conditioner only worked part of the time. The free breakfast was not consistent. We never knew if there would be any hot food or not. The floor in the bathroom had loose tiles. I will never stay here again.
We are very sorry to hear that you did not enjoy your recent visit with us. We will speak with our housekeeping staff right away to address any problems with the odor that you encountered. We will also have our maintenance team investigate and correct any issues with the A/C unit and bathroom tiles in your room. It is always our intention to provide our guests with a pleasant and comfortable stay, and we are very sorry to know that we were unable to do so for you. Thank you for your feedback, and we wish you all the best in your future travels.
The best part was the breakfast!! The carpet in the room was dirty. The towels were stained!!!! Room was in what looked like a basement, dark and dirty hallway. They did have a "ramp" going down. It was noisy, if anyone upstairs moved the floor creaked.
We're sorry to hear you did not enjoy your stay. While we're glad our breakfast selection was to your liking, we're sorry for any disappointment with the room location as well as for any concerns about cleanliness. Our staff is always happy to provide rooms in another part of the hotel upon request. Please also accept our apologies for any noise disturbance you experienced. We'll consider how to improve this in the future and we'd appreciate the chance to provide you accommodations that are more in line with your expectations.
Desk clerk very nice. Room clean. Location very convenient. We would probably stay at same location next time we come out to rapid city for our vacation next time in the future. Again we were happy with this.
We are all smiles knowing your visit was worthy of a five-star review and delighted to know that you would be our guest again at Super 8 Rapid City thanks to our friendly service, clean accommodations, and convenient location. We can't wait for your return so hurry back!
Flea bag hotel!
Never, ever stay here! I walked in the room after climbing stairs- no elevator! The stairs were threadbare, lobby was a joke!
Walked in our room and walked straight out! Do not let the picture on Expedia or TripAdvisor fool you. It might have looked like that 40 years ago!
I’d rather sleep in my car than stay here. Expedia refunded my money and found me another hotel.
I’ll have nightmares about this place for a while!
We truly apologize for any disappointment with our accommodations and we appreciate the opportunity to improve. It's unfortunate you felt you could not complete your stay as a result of your concerns and we'd be grateful for the chance to offer you more appealing accommodations in the future.
Nice clean property, easy to find and comfortable. Reliable internet. Breakfast was a little better than the typical prepackaged baked goods that are usually found at similar properties. Other dining within walking distance.
HOWEVER - struggling with my suitcase on the staircase is a lasting memory, especially since the rain had come when I arrived. (NOTE: The housekeeper did offer to assist me back to my car - thanks to him although I did decline.) Need an elevator for a multistory property - especially when entrance to building is on a landing between floors, EVERYONE has to deal with it.
We appreciate your thoughtful comments and are happy that we had the chance to serve you. We're pleased to see that you enjoyed our clean facilities, reliable internet, and delicious breakfast. We're sorry that we weren't able to provide you with an elevator, but hope that everything worked out well. Thanks for paying us a visit, we hope to have you back soon for another pleasant stay.