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“"Excellent Customer Service"”
Review of Quality Inn

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Quality Inn
Ranked #8 of 14 Hotels in Spearfish
Certificate of Excellence
Level Contributor
460 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“"Excellent Customer Service"”
Reviewed 20 July 2014

My stay here started out with Jason the assistant manager getting me a room which was quiet. I was riding a motorcycle Jason allowed me to park under the canopy in the event of rain. Some hotels allow this privilege in certain conditions but he was insistent that I could park there. Very nice. The hotel and rooms were very clean. Yes it is quiet here. Breakfast was hot eggs and sausage. This hotel is located very close to Sturgis, SD. They are biker friendly. There are some restaurants within walking distance of the hotel and a gas station next door.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CS P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Boise, Idaho
Level Contributor
3 reviews
Reviewed 15 July 2014

This hotel was clean, comfortable, quiet and offered a great breakfast. The staff was helpful and friendly, and went out of their way to help us out. We definitely will come back and stay here again. Great value as well - especially for us wanting to visit Mt. Rushmore - much more reasonable than hotels close to that site.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CGCKJC5791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baker
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

There are so many great things about this hotel, it's hard to start. Easy location, clean and comfortable rooms, the boys loved the pool, morning coffee was GREAT! All of these things are important but, the customer service was SUPER! We booked 2 rooms/2 nights through a third party booking site. Had confirmation #'s. Decided to travel a day early and were thrilled to find the hotel had 2 rooms available for the early date. Arrived for check-in to find that our reservation made directly through the hotel was valid but they had no reservation for the next 2 nights. The third party site had overbooked the hotel. The staff quickly made arrangements with a neighboring hotel, ensuring that we had rooms for the busy holiday weekend. The confusion was handled efficiently and professionally. We will never hesitate to book rooms directly through this hotel!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottandtammilaird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana City, Montana
1 review
Reviewed 7 July 2014

The room was very clean and the beds were very comfortable. The staff was most helpful and friendly especially Jason. What a nice young man. The only negative I have was that we had reserved a ground floor room and upon arrival found out there were no ground floor rooms available. The person who took the reservation had neglected to write that in, however the young man who checked us in carried the luggage up to our room. Overall I would stay there again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014 via mobile

We chose this place because it was the lowest rate of any name brand hotel we could find in Spearfish.

We had a bad start when we pulled in and I saw several people sitting right outside the front door smoking. This was a trend during our whole stay but sadly this generally included hotel staff including the guy who checked us in.

The room had a funky smell and we would call it surface clean but there was seemingly something lurking beneath.

Stayed July 2014, travelled with family
Helpful?
Thank Jacob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 July 2014

We arrived late and the hotel staff was quick, efficient and helpful. Room was nice, but a bit older. Beds & pillows were a bit lumpy and less comfortable than we'd like. Room was quiet. The toilet made a loud squealing sound every time it was flushed, but we just laughed about what critter might be down there! Breakfast was actually better than most continental breakfasts since they put out fresh made eggs and meat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laramie, Wyoming
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2014

The staff was very friendly and very helpful. Overall the hotel just had a great sense of cleanliness.

There is no elevator, and no mini fridges in the rooms.

I loved the beds. To me that is the most important part. Very comfy with nice bedding! All of the bedding was newer with bright white sheets. It was a great stay, and I would book here again.

Room Tip: If stairs are difficult for you, ask for a 1st floor room. No mini fridge in room or microwave.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlpineAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 2725 1st Ave, Spearfish, SD 57783-3219
Phone Number:
Region: United States > South Dakota > Spearfish
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Spearfish
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
We are the only hotel in Spearfish that offers complete High Definition service in every room, with our 37" flat screen TVs. Complete Hot Breakfast in the morning, complimentary newspaper, fax, coffee, and tea. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Priceline, Choice Hotels, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Spearfish
Spearfish Quality Inn

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