Upon booking our last trip we decided to try the Comfort Suites. We frequent Spearfish and thought we would give it a try, since it was new. We also had other family staying at this same hotel and bumped into friends by chance. This hotel has several issues. First of all, driving a large enclosed trailer down their steep icy driveway made us wonder if we were going to stop or drive right into the building. We mentioned the ice to the front desk and nothing was ever done. It was a one car up and one car down entry and exit to avoid hitting anything or anyone...dangerous. Our next bit of advice is to BRING A PLUNGER! Their toilets are horrible! Ours was plunged twice and our family had issues three times. When the toilets got plugged upon going to the front desk we would be told...."I don't know where the plungers are...I'll let you know when one has been brought back." In the mean time, we had no toilet to use and upon tracking one down they'd hand it off and we unplugged our toilets...nasty. We laughed when we would see the gal at the front desk with one in her hand waiting for the elevator. They even called our room and tracked down the plunger we had telling us they needed it for the 2nd floor...issues?? I think so! Next ...we had some snowmobile bibs to launder and when we went to the laundry on 2nd floor it smelled so strong of sulfer that my sisters husband filled a bucket and poured it down to open the drain so we could stand to be in there. The sulfer smell resinated though the whole 2nd floor where our friends were staying and complaining about the odor too. Serious pipe issues at this hotel. Not to mention the little pipe sticking out of the floor in the foyer area with a caution sign around it...don't know what that was...poor construction? Now about their management and staff. Poor management, staff horrible except for an older lady who was the only one we encountered that seemed to care. The morning breakfast was thrown together...there was a red headed gal who was just plain rude to everyone. My husband asked for a refill on the plastic spoons to which she sighed and slammed her phone down on the counter. My husband wondered if he was inconveniencing her. No clean tables were to be found...a man was holding his baby and trying to get orange juice and she rudely said, "That's empty you're just going to have to wait a few minutes." Then she put her coat on...my husband watched her and said, " I'll bet she's going out to smoke a cigarette and make everyone else wait for her." Sure enough he followed her out and she was having a cigarette during the busy breakfast time with no clean tables and people waiting for service. On to the pool area. The pool was small and the kids commented on the slide that felt like it was going to fall over when they went down...not to mention the noise it made when someone was going down. Initially we let our kids go down until our friends questioned the construction and we told them it didn't seem safe. I hope they have it inspected, it sure gave us concern. The computers were also down most of the time we were there and it was an inconvenience to us, since we plan our snowmobiling around trail conditions and northern hills weather. Our advice is unless your a plumber and enjoy that sort of thing...stay somewhere else!!!!
- Official Description (provided by the hotel):
- The Hampton Inn Spearfish is ideally set in the scenic Black Hills and surrounded by nature's beauty. Guests enjoy spacious accommodations and convenient amenities you're sure to love such as free hot breakfast and high-speed Wifi. Take advantage of our indoor swimming pool, fitness center, business center and meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Spearfish Hotel Spearfish
- Spearfish Comfort Suites