We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel - but had a major issue.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn Spearfish
Ranked #4 of 14 Hotels in Spearfish
Reviewed 28 July 2014

We had an issue that could & would have kept us from ever staying there again, but after speaking with the manager Autumn she very graciously took care of it & made it right. We appreciate her effort to do so. It turned what would have been a bad experience into a favorable one. The accommodations were just fine and never in question. Thank you for treating your guests as you would want to be treated yourself. It matters.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank MLA710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (322)
Traveller rating
Traveller type
Time of year
Language

238 - 244 of 322 reviews

Reviewed 22 July 2014

This hotel is in a great location, right off 90, with easy access to Spearfish Canyon road, quaint downtown Spearfish, Deadwood, Sturgis, and even Devils Tower, which is only ~ 1 hour west.

The hotel seems rather new, or very well maintained, with all the ammenities and consistency you would expect in a Hampton. However, as others have noted, they seem to have issues retaining the best staff.

Upon check in, we were given our room preference, on the top floor, corner room....however, upon trying to enter, we found the latch down on the inside, and a confused & likely slightly irritated guest saying "Excuse me"? Yikes!

So, we went back down to the desk, indicating the room they gave us was already occupied, and while the front desk was apologetic and quickly gave us another room (across the hall), it seems they have some bugs they need to work out.

In the morning, the breakfast went well & the woman (who I believe was the manager?) kept having to back and forth between the front desk and the breakfast area....apparently they had a couple no-shows, and she had to manage both by herself. She actually did a great job, and it didn't appear either function suffered, but it could have been a disaster.

In summary, very nice Hampton hotel, in a good location, but seem to have minimal staff that must 'multi-task', and perhaps this is why they have issues retaining the best staff? I would still give them another shot if ever in the area again.

Room Tip: Room on top floor is always nice
See more room tips
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Expialidocious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Which is what this Hampton Inn apparently used to be. Perfectly adequate -- except when you are subjected to Bill Gates' garage-era computers in the Business Center and you are paying $179 a night, you will want to explode as I did. Sloooooooooow. It took 20 minutes to print out 5 upcoming Hilton reservations. Breakfast is fairly grim compared to other Hilton family hotels. Nice indoor pool with a water slide (not kidding). Special thanks to Kaitlin for the head's up on the evening cookies being out and that that batch was all there was going to be.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MMPJMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

I have stayed at many, many Hilton properties around the world and I have never had as positive an experience as I did at the Spearfish, SD Hampton Inn. The property appeared to be brand new even though I was told it was 10 years old. The strong ownership of the customer experience at this location by the Hampton employees was exceptional. If you plan on stopping within 50 miles of this hotel you should stay there. You won't be disappointed.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jeffery A. J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

While this hotel is in a decent location and the hotel itself looks great, the staff needs a little work. The gentleman at check in was very nice; however, the staff in the morning was basically non-existent. The juice and coffee were so watered down that one wonders if they don't know that it is as watered down as it is or if they do it to save money. Housekeeping also needs to be a bit more thorough as we did not have any sheets on the pull out sofa nor an extra pillow. Plus some areas of the bathroom were dusty.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

My husband and I have stayed at this hotel twice now and have been more then impressed with everything. Our rooms have always been clean, the staff always pleasant, the beds are extremely comfortable, it always smells clean, and the breakfast is wonderful!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CochranMSHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014 via mobile

Check in was quick and easy. Very easy to find and conveniently located near plenty of places to eat and shop. I was so impressed with house keeping upon check in the room was spotless. Rooms are silent. We stayed on a night that they had a full house and it was quiet all night. Hot tub and pool were great. Breakfast was great. Loved it.

Stayed: June 2014, travelled with friends
1  Thank Em S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Spearfish
2.1 mi away
Best Western Black Hills Lodge
0.2 mi away
Holiday Inn Spearfish - Convention Center
0.1 mi away
Fairfield Inn & Suites Spearfish
Show Prices
Show Prices
Show Prices
8 mi away
SpringHill Suites Deadwood
8.1 mi away
Hampton Inn Deadwood at Tin Lizzie Gaming Resort
0.1 mi away
Quality Inn
Quality Inn
#8 of 14 in Spearfish
149 reviews
Show Prices
Show Prices
Show Prices

Been to Hampton Inn Spearfish? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Spearfish

Address: 240 N 27th St, I-90 and 1st Ave, Spearfish, SD 57783-3273 (Formerly Comfort Suites Spearfish)
Phone Number:
Region: United States > South Dakota > Spearfish
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Spearfish
Price Range: £68 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Spearfish 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Hampton Inn Spearfish is ideally set in the scenic Black Hills and surrounded by nature's beauty. Guests enjoy spacious accommodations and convenient amenities you're sure to love such as free hot breakfast and high-speed Wifi. Take advantage of our indoor swimming pool, fitness center, business center and meeting space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, TripOnline SA, getaroom.com, Hotels.com, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Hampton Inn Spearfish reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Spearfish Hotel Spearfish
Spearfish Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing