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Holiday Inn Express Hotel & Suites
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Reviews (182)
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97
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103 - 108 of 182 reviews
Reviewed 22 October 2013

Great place to stay! Pool was awesome; food was GREAT, rooms were clean and quiet. Definitely will stay here again and recommend to others. The staff was very courteous and helpful. Motel is in a great location.

Stayed: September 2013, travelled with family
1  Thank CMB19792013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

the room looked nice, but the coffee filter had not been cleaned since it came out of the box, we were afraid to use it. the lighting was so dim you could not see...the mattress topper was some sort of rubber and did not fit the bed it kept moving all night long so we got very little sleep...this hotel was better than our first one on this week trip but not by much...they served a fantastic breakfast...

  • Stayed: October 2013, travelled with family
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2  Thank SuzAnne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 26 October 2013

Dear SuzAnne O,

Thank you so much for sharing your feedback about our hotel. We strive to exemplify comfortable and relaxing environments with all the amenities you need and more, and I am sorry this was not provided for you particularly with the cleanliness of the amenities. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you again for your review. We hope to offer you a more pleasant stay in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

A nice, and clean property, located right off of the interstate on the road to Deadwood. Easy access to the downtown area of both cities. Right next to a small strip center with a couple of easy food options and gasoline stations. Did not think much of either Sturgis or Deadwood and would not expect to be back to either, but if I did this would be a good hotel to stay out.

  • Stayed: September 2013, travelled as a couple
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1  Thank happyg68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

My husband and I stayed at this hotel again while on vacation in late July. The staff was very professional and friendly. Jim Bob, in maintanance, actually gave us directions for a trail ride with our ATV in the Sturgis area. Our room was a King Standard and was clean with enough towels and toiletries. The only negatives are the mattress pad feels like plastic so it got very hot and uncomfortable and the desk chair had a tear in the seat and needs to be replaced. Breakfast was the usual, but was good and the host and hostesses did a good job of trying to keep things full. We will stay here again.

  • Stayed: July 2013, travelled as a couple
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1  Thank Travelmomma78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

We have stayed at the holiday inn at Sturgis several times now. Every time has been great. The breakfast bar was exceptional this time. everything was good from the people at the front desk to the breakfast bar.

  • Stayed: August 2013, travelled as a couple
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1  Thank lindarob213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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