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“Exceptional service... Excellent in every respect”

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The Borrowdale Gates Hotel
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional service... Excellent in every respect”
Reviewed 7 June 2014

Located in a very pretty village, the hotel is exceptional in every respect. The rooms are large with beautiful views ( though each of the rooms has a different layout and view). Some of the best hikes are located just outside the hotel. The breakfast and dinner is included in the package and the quality of the food is superb. But the hotel stands out for its customer service. Our daughter fell sick on the last day, and the owner provided us with free pillows for the drive back, and even had the icebox couriered to us which we had left behind. Overall I would highly recommend it to others.

Room Tip: Go for the 'Fairy Glen' room... Incredible views from the room...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelvista2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Colchester, United Kingdom
Level 6 Contributor
458 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 31 May 2014

In many ways, the hotel is excellent; fantastic setting and views, nice rooms, comfortable lounge and bar and first rate restaurant. Staff also friendly and helpful. The only thing that let's it down and stops me from giving an excellent rating overall is that service can be patchy. On too many occasions we had to repeat requests for things such as menus, drinks etc. Could also do with some redecorating in places.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hemmo1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
228 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 24 May 2014

I stayed three nights at this hotel. I liked everything about it, but especially the restaurant. It feels almost like a conservatory with its south-facing windows providing a wonderful view of Castle Crag and Grange Fell. And happily the food and service were every bit as superlative as the view.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank IanCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 May 2014

After a number of poor performance years following the sale by the once long time owners, Mr & Mrs Parkinson, Borrowdale Gates is now back on form. Some renovation work on the property has taken place to tremendous benefit. One of the best hotel locations in the Lake District adds to its appeal with excellent ambience.

Superb dinner menu; I cannot recall ever having fillet steak so tender and prepared to perfection. Good service by helpful and efficient staff wit the proprietor on hand. However, the grave-yard of hotel dining rooms, namely breakfast could have been better. Haddock lukewarm at best and poached eggs over-cooked. Bread (toast) prepared from a factory product was less than appealing although croissants were good and fresh. Self-service starters were plentiful and enjoyable.

At £72 for a well-appointed and spacious double room with single occupancy was up to £50 cheaper than other near-by hotels of my acquaintance. I will certainly be returning after many years absence due to mediocre proprietors. This certainly no longer applies. Bravo, Borrowdale Gates.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank deltasierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 May 2014 via mobile

We have just had a fabulous 3 night db+b break and although described as a "dog friendly" hotel, our labrador was only allowed in the room which stopped us spending time in the bar on an evening unfortunately.That's by the by.
On arrival we were greeted warmly and shown to our dog friendly room which had beautiful views to the fells above Derwent water, after unpacking we went to the bar before dinner where we could sit and peruse over the very creative menu, the food was absoloutely delicious!..appetisers, starters, mains and dessert all washed down with a very reasonably priced bottle of red..the curry and sultana bread has to be the best I've ever tasted!..every dish is prepared with the freshest ingredients and the views to accompany the meals are simply stunning.
Service excellent...restaurant attention to detail excellent!
The room was spotlessly clean with loads of hot water to bathe aching limbs in every day, it was the perfect place to unwind completely away from the rigours of every day life. .thoroughly recommended and will certainly be back!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Gazman68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2014

What a fantastic 2 day break, it truly was a most memorable experience. The Accommodation was excellent; the food superb and the staff were helpful and very pleasant. I have travelled the world and stayed in some wonderful hotels and this is up there with the best of them. Many thanks, Rab & Christine

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Cueball0904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wakefield
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2014

Jack pot! My husband and I have visited this area for many years- alone and then with our children. We recently decided to take my mother in law for her 80th Birthday who has never visited the Lake District and how delighted we were to have chosen the Borrowdale Gates Hotel. The hotel was absolutely delightful, totally professional and probably one of the cleanest and well kept places I have visited-what a gem! The chef must also be commended for the excellent breakfasts and evening meals. The atmosphere was relaxed, warm and homely.Thank you for making a potentially difficult weekend very memorable. My husband and I look forward to returning alone!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank milliewakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Borrowdale Gates Hotel

Property: The Borrowdale Gates Hotel
Address: Grange-In-Borrowdale | Keswick, Grange-in-Borrowdale, Borrowdale CA12 5UQ, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Borrowdale > Grange-in-Borrowdale
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Grange-in-Borrowdale
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Borrowdale Gates Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Borrowdale Gates Hotel is set amidst the breathtaking scenery of the Borrowdale Valley, the "loveliest square mile in Lakeland", according to Alfred Wainwright (MBE). Close to the shores of Derwent Water in two acres of woodland in Grange near Keswick, this is an ideal situation for walking, climbing, and touring the Lake District direct from the doorstep. There are many places of literary and historical interest within the local area. This beautiful family owned and run hotel has undergone a real transformation since 2008 with a full refurbishment completed in September 2012 to earn its current four star AA rating. With elegant contemporary rooms, a rosette award winning dining room, cosy bar and lounge, guests are assured of a warm welcome to enjoy stunning panoramic views during their stay. ... more   less 
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Also Known As:
Borrowdale Gates Hotel

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