I was very disgusted at check-in when the desk clerk told me that I could only get a smoking room at the rate they had listed on the Cheaptickets.com website, but I could have a non-smoking room if I paid an additional $20! When I told her I had requested a non-smoking room when making the reservation, she told me that was "a preference not a promise" . We visit Watertown regularly but will never stay at this hotel again!
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