Night 1: Ordered dessert through room service and the cake was so hard, a fork wouldn't penetrate it. We had to call and have them send a new one.
2:30 a.m. We were awakened by the couple in the adjoining room who had just made it in for the night. They began making sounds that only the likes of an adult movie could compare. Called the front desk and they said they would send someone up. Fifteen minutes pass, no one comes, adult movie continues. I called the front desk multiple times thereafter to which no one answered. I got dressed, went downstairs to the desk where I found the employee on his cell phone (reason for not answering my call, a.k.a. Doing his job). He called security and sent them up to the room. In spite of this, the couple continued in their shenanigans for another hour.
Day 2: we were informed that only one of us could get a continental breakfast with the room we had purchased- we left and ate at The Pancake Pantry.
Day 3: I accidentally left my expensive running shoes in our room when we left. I called the very next day to report them missing. Called three times and left messages. No call back. Called the next day, begged for someone to call back, again had to leave a message. Finally, a hotel employee called me and said they hadn't seen my shoes. The only possible place they could have been was in that room.
Do NOT stay here!!! Just because it looks high end does not mean the service will also be. Quite a disappointment!
- Official Description (provided by the hotel):
- Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Nashville Hotel Brentwood
- 4 Points By Sheraton Nashville
- Arte Hotel Brentwood