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“A good alternative to Nashville”

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Four Points by Sheraton Nashville-Brentwood
Ranked #4 of 20 Hotels in Brentwood
Certificate of Excellence
Reviewed 12 June 2014

We went to the CMA Fest and didn't want to spend a fortune on a room in downtown Nashville so this was a great alternative. It was about 8 miles from Nashville so it was really convenient. We had a suite and it was a good size with 2 bathrooms. Our rate included the breakfast but they continued to charge us even after we thought we had it resolved. In the end, they credited the charges but it was still a little frustrating. The breakfast was great. They have an omelet station so freshly cooked eggs was a nice treat. The staff varied greatly- from very friendly to extremely rude. But if all you care about is the quality of the room then you won't be disappointed.

  • Stayed: June 2014, travelled with family
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1  Thank MassMoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 3 July 2014

Thanks for taking the time to provide your impression of our hotel to others. Although I am happy your stay with was overall good, I regret that a billing issue for breakfast and the inconsistency of our normally most friendly, helpful service negatively impacted your stay. Please be assured we take such feedback to heart and will do all we can to prevent such inconsistencies in the future. Hopefully a return trip will note smiles and how may I be of service all around. David Norman, General Manager

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327 - 333 of 552 reviews

Reviewed 3 June 2014

Chech in/out was so easy. Karen in the bar was great and kept our drinks coming as we needed them. Pam was there for breakfast & got us what we asked for in a very timely manner. Lisa who is in the bar/restrauant was very friendly and helpful as well. Any questions we had they had answers. Would recommend this hotel & would stay here again when in Nashville. Our room had a great view and the bed was comfy.

Room Tip: Corner king was the best
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  • Stayed: May 2014, travelled with family
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1  Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 3 July 2014

Friendly service and comfy bed ... two musts in any hotel stay, and I am glad to hear we exceeded in each. I will be sure to pass along your kudos to the people you mentioned as well as the entire staff. Please do come see us again. David Norman, General Manager

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Reviewed 1 June 2014

After my flight was delayed, I got to the hotel late. Also knowing my company wants us to stay in "CLC" hotels I was not at all excited about this hotel. What a surprise when I got there! The staff was super friendly and quick to check me in. The hotel lobby, while I'm over the boutique look for chain hotels, I appreciate the modern decor and effort to be a bit hip. The rooms were large with comfy beds, nice desk chairs and were clean. Really, I couldn't ask for more on my business trip. If you're in the area and need a clean, nice place to stay at a reasonable rate, this fits the bill.

Room Tip: Ask for a room in the front of the hotel. Garage pick-up was at 3AM in the back!
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  • Stayed: May 2014, travelled on business
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Thank 88MM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 4 June 2014

Having a delayed flight while traveling is never a good thing, so I am glad you found our hotel above expectations. We opened this hotel in December 2011 and as general manager I receive many comments about being the "hidden gem" in Nashville - Brentwood. Reviews such as yours has helped people recognize our hotel and as such business is booming. Please stop by and say hello on a future visit. David Norman, General Manager

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Reviewed 30 May 2014

I have had the pleasure of staying at this hotel on several occasions. My work brings me to Nashville, TN many times a year and I like to go where I know. The rooms and amenities have all been pretty good at this spot. The staff can be a bit aloof at times but for the most part are helpful. I would have to criticize the cost of a steak at the bar/restaurant $34.99 is NY or LA type pricing - not Nashville, TN.

Room Tip: Higher rooms are nicer views.
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  • Stayed: April 2014, travelled on business
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1  Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 4 June 2014

I sincerely appreciate you staying with us and providing some feedback on your stay. I would very much enjoy the chance to say hello on your next visit and speak to you about your stay. Providing attentive, friendly service is paramount, and we certainly do not want to present a level of service one might consider "aloof". We are also review our current menu selections and pricing and I would like to get your input on what you might like to see on our menu being a regular guest at our hotel. I look forward to meeting you on your next visit. David Norman, General Manager

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Reviewed 28 May 2014

Four Points and Sheraton should be ashamed of this hotel> We paid top dollar per night/ 5 nights wrapped around the Memorial Day Holiday> $150.00 plus tax a night. With the exception of the check in process everything was bad news. Housekeeping did not respond to a direct request for extra coffee, for the mini coffee maker, or extra towels even after I tipped them up front. No staff members acknowledged our presence when passing them. There was a BB hole in the double pane window that caused fogging/poor visibility( so Much for the view). The air conditioning unit was so loud it woke me every time it cycled. When we were awake and watching the TV the volume had to be turned up to max to overcome AC noise. Bottom line is: this place only warrants $69 a night at best and that's only because it;s in a Great Area. BTW, the powdered egg "Breakfast Buffet" at $10.99 was a rip off as well. Nashville is a great place to visit it's clean, friendly with plenty to do but don't stay at Four Points!!!

Room Tip: The best tip is to avoid this Hotel.
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  • Stayed: May 2014, travelled as a couple
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Thank beachwalkerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 4 June 2014

It is rare that our hotel has a dissatisfied guest, and I regret that your stay was not more indicative of other travelers. As one reads thru the reviews on TripAdvisor.com, one will not a great many very positive comments. The fact that our housekeeping and food services did not meet your expectations or the level of service we normally provide is most disheartening. Please accept my apology, and invite to try us again. If back in the area, please call the hotel directly so I may speak to you personally and handle your reservations. You have my personal assurance your next stay will make you a believer in our hotel. David Norman, General Manager

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Reviewed 28 May 2014 via mobile

We stayed here for three nights in early March. Nice contemporary hotel room with updated furnishings and bath. Location is great for those wanting to stay in close proximity to the expressways. Nice shopping center next door. Just in case you need anything from Target. It is about fifteen minutes from downtown Nashville. The restaurant and bar inside the hotel are decorating in favorable contemporary decor. We enjoy a beer on Wednesday evening complimented from the local brewery. That was a great treat since we do enjoy our craft beers. Now I will drink only this beer when ever I'm in Nashville. Thanks to the Four Points. I will definitely stay here again.

Stayed: March 2014, travelled as a couple
Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 4 June 2014

I am glad you enjoyed your time with us! Our Best Brews promotion allows guests to enjoy a variety of local craft beers and if you come on a Tuesday, you receive some great local musical entertainment or complimentary BBQ on Wednesday. We always have something special going on at the Edge@760. We look forward to having you back with us soon! David Norman, General Manager

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Reviewed 28 May 2014 via mobile

While this hotel is not as close to downtown or attractions as I would prefer, it's got a lot going for it. Friendly staff, nice pool, super comfy beds, and reasonable prices! Air conditioning works great too.

  • Stayed: May 2014
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Thank trblx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded 4 June 2014

I am glad you enjoyed your time with us. Downtown Nashville is a great deal of fun, and although we aren't as they say in the south, smack dab in the middle", we are only about 15 minutes away. Plus when staying with us, a guest doesn't have to pay downtown hotel crazy parking prices as our parking is complimentary. One could almost rent a car vs paying some downtown parking prices. Come see us again soon and enjoy your summer! David Norman, General Manager

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Additional Information about Four Points by Sheraton Nashville-Brentwood

Address: 760 Old Hickory Blvd, Brentwood, TN 37027-4500
Phone Number:
Region: United States > Tennessee > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Brentwood
#5 Business Hotel in Brentwood
Price Range: £85 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Nashville-Brentwood 3*
Number of rooms: 212
Official Description (provided by the hotel):
Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more   less 
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Also Known As:
Four Points By Sheraton Nashville Hotel Brentwood
4 Points By Sheraton Nashville
Arte Hotel Brentwood

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