1. I specifically asked for a room away from the road, elevator and ice machine. We were first put in a room right by the interstate with motorcycle noise, truck noise etc. They did not do what I specifically asked for in a telephone conversation with the desk clerk. They moved us to another room but we had to ask for it to be done. 2. I left my charger for my Samsung Note pad in the room. I called the hotel just 3 hours after we left and told them exactly where it was plugged in. I spoke to David he told me he would get with housekeeping, call me back and mail it if they found it. Never heard from him. Wednesday May 28th I called hotel again and spoke to a female, told her the problem, her only response was I will enter it into the lost and found system. I told her someone was to call me back yesterday and did not. I wanted to know if it was found or not. I specifically ask her to please ask housekeeping and call me back. As of today Friday May 30th I still have not heard one word from anyone at this hotel. I cannot believe they did not find the little base plug exactly where I told them it was and truly cannot believe no one has bother to call me back. I might not get it back but the principle of 2 people specifically telling me they would call me back in my customer service book is not acceptable. I have been a HHonors member for many years. I don't travel a tremendous amount but when I do I like staying at Hilton properties. This could change if your staff cannot even be courteous enough to do what they say they will do. Extremely disappointed with the service. Did not act like it mattered at all I was missing something or that they even wanted to help me find it. Thank you,
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- Also Known As:
- Hampton Inn Nashville / Brentwood i-65s Hotel Brentwood
- Hampton Inn Brentwood
- Brentwood Hampton Inn