I booked this hotel for a moderate price. However, the lobby area was really nice. The room with 2 double beds was a nice comfortable size but there was a bug (beetles) problem. The hotel manager put a letter in the room stating they were aware of the problem and they were working on it. The walls and doors need a fresh coat of paint and the bathroom needs an overhaul. I will not return in the future.
Thank you for taking the time to write a review. Your feedback is very important to us. We have had an issue with ground beetles. It is due to all the rain we have had this year. All of the hotels in the area are experiencing the same problem. We put the letters in the rooms to let guests know that they are harmless,not a cleanliness issue and that we have been treating for them.
We did renovate recently. All our rooms have new carpeting and furniture. However due to different sizes of new pictures and mirrors we are still doing touch up with paint in some rooms. It is an ongoing process that we are working hard to complete.
The front desk staff on both shifts were very friendly and accommodating. The breakfast hostess was also very nice and helpful. Good breakfast. The rooms are spacious and clean. Awesome pillows. You get a variety to choose from. No complaints.
The fitness room could use a little work, but it adequate.
Thank you for taking the time to write a review. All feedback we receive is used for training purposes and to ensure our guests get the best experience possible.
We are glad you found our front desk staff friendly and helpful. We pride ourselves in giving excellent customer service.
Ensuring that our hotel is clean and comfortable is very important to us.
We hope you visit us again and look forward to seeing you soon.
I booked 3 rooms over 3 months in advance and asked for adjoining or side by side rooms with connecting doors. We did get 2 side by side with no connecting door and the other was down the hall. We would have booked elsewhere if we had know that we couldn't get what we asked for. However, the rooms were all spacious and clean. The staff was very friendly. The location was good. Breakfast had plenty of choices...taste was ok at best. We would stay in this hotel again but not expect anything as far as room assignment.
I don't know that I'd stay here long-term, but it was good for an overnight stay. The bed was very comfortable, and the room was big and spacious, but it was a little plain. There wasn't much to the room outside of a desk, chair, bed, and TV. I'm not sure how to describe it, maybe just that it wasn't as "lively" as some other hotels. There was also a slightly musty smell in the room - maybe it was at some time a smoking room? But it was still a good sleep.
The area is crazy busy with traffic all the time, and is close to lots of shopping and restaurants. The front desk Breakfast included a very wide variety. We stayed on a Friday night/Saturday morning so I'm not sure if that had something to do with the breakfast variety, but either way it was appreciated. Included eggs, sausage, waffles, Nutri-grain bars, yogurt, several kinds of cereals, toast, muffins, bagels, oatmeal, and fruit. Well worth using for an overnight stay.
We stayed here overnight whilst visiting Chatannoga,
Having stayed at the wyndham in Charleston I was raving to my Cousin who lives in USA how great it would be. We had friends who had stayed in the chatanooga station hotel , who advised us not to!
I was disappointed that although there was coffee and tea available at all hours , . There were no cold drinks, the machine was not turned on - we think, and no cold water machine,
The rooms were very clean and beds comfortable but the air con very noisy - around the base of the toilet and under the toilet seat were urine stains, where it obviously hadn't been cleaned properly, and when in the bathroom you could hear every word of the conversation next door,
We went out to the Olive Garden restaurant which was great, but on return to the hotel had to walk through several smokers by the side door by the car park-it is a non smoking hotel, At breakfast in the morning everything was available wide choice, and even the drinks machine turned on, I was a little disappointed with this hotel as it is in a prime location, I suppose it was good value for money, it was £96 for both rooms, and it was handy for visiting Ruby Falls, Rock City, Chatanooga station, and Incline Mountain, but having stayed in the Charleston Wyndham I expected a little more,
Thank you for taking the time to write a review. Your feedback is very important to us. There should always be coffee and tea out at all hours. Did you mention it to our front desk staff? They would have been happy to make you fresh coffee. We also put tea and coffee in the rooms daily for your comfort.
I apologize for the bathroom not being cleaned properly. We have discussed this since with our housekeeping staff and are double checking to ensure that this does not happen again.
Our hotel is non smoking but we do allow guests to smoke on property outside. We are currently working on designating smoking areas.
We hope you come back and see us now that we are addressing those issues.