My family stayed in their two bedroom suite this week. When traveling with kids it is nice to have plenty of room. Both bedrooms were large and comfortable. The living/kitchen area was large and clean. It was nice to have a full-sized refrigerator during our stay. The bathrooms were large and clean. The price was reasonable for the size of the suite.
First, the customer service at this hotel is extraordinary. Tony at the front desk (not the manager, but the other guy) went out of his way to ensure that our stay in Chattanooga was wonderful. We arrived at the hotel around 9am with no expectation of being checked in. I stopped in to ask if we could park in their lot while we explored the city. Tony informed me that my room was ready and that he could check us in. He also offered to let us feed our kids a snack from the breakfast bar before we got started. He really made us feel welcome. From that point on, every time we saw Tony, he addressed us by name and inquired to make sure our stay was comfortable. The service exceeded the quality of a five star hotel.
Second, the location of the hotel was very convenient. We walked to the Creative Discovery Museum (1 block), the ballpark (1 block), the aquarium (maybe two blocks), and several local restaurants. We left our car in the lot behind the hotel during our entire stay. The parking lot is gated and fenced in. We never need our vehicle or were concerned about the safety of it.
Twice during our stay we used the indoor pool. The kids loved it. The pool seemed very clean and while we never used the hot tub, it appeared to be in good working order.
Finally our room was clean and the halls were quiet. In some hotels I have trouble sleeping because I can hear people in the hallway all night. This was not the case at the Residence Inn. I never heard anyone in the halls. My kids took a nap during the day and were completely undisturbed. There was some road noise when trucks passed, but nothing too bad.
The only miss the hotel had during our stay was the breakfast on our second morning. A lot of thing were not available and the breakfast bar seemed barren and incomplete. I heard the guy running the bar tell another guest that he had been off for a few days and couldn't find anything. That seemed like a week excuse to me. I did notice that they had recently received a delivery and a lot of things that were missing from the breakfast bar were still in boxes. The breakfast on the morning before seemed well stocked. I think this may have been a temporary problem.
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- Also Known As:
- Residence Inn Chattanooga Downtown Hotel Chattanooga
- Chattanooga Residence Inn