My family and I decided to take a road trip to Disney World in Florida this October. We decided to try to make Chattanooga, TN the stopping point for us…about the half way point since we were coming from Chicago. We pre-researched and found this Courtyard Mariott called Courtyard Chattanooga off of I-75. It was a very nice hotel to stay at and the Hamilton Place mall area was pretty, too. But not only was it a nice place to stay, but also the staff were VERY pleasant and helpful. They went above and beyond help. We did not pre-book out visits there since we weren’t familiar with the area and wanted to be sure it was nice before committing to stay there. The way down to Florida there was a room open for us and we had a nice stay there. Shay who worked at The Bistro eating/coffee area was VERY friendly and courteous. My 3 year old son was very chatty with her and she was very sweet to him and us. We saw her again the next morning and again she was very friendly and courteous to us. On our drive back to Chicago from Florida about a week later, again not pre-booking our room (never again skipping that), we decided to stay at the Courtyard Chattanooga again since we were happy with our previous stay. Unfortunately for us at the moment…there were no rooms available there…or anywhere else in the entire area due to 3 major events going on. That’s when an angel named Lovora saved the day for us! My 3 year old son had had enough of being in the car and was crying because he didn’t understand why we couldn’t stay there again, he was tired and hungry since it was 8:00 PM by this point, and just wanted to talk to his new friend Shay. Shocked and upset at ourselves for not pre-booking the room, we were at an exhausting moment after driving so long with no hope of getting a room in any area remotely close to where we were. Lovora went above and beyond to help us find somewhere to stay! She offered us to use their computers. She made several phone calls to her company’s other hotels, as well as to others in the area. Not one single room was available. After 45 minutes of trying desperately to help us, there was a cancellation in their hotel and we were able to stay there after all! These days it seems like if it were another hotel anywhere else, they would’ve just said no vacancy and good luck on your own. But Lovora did not. She took it upon herself to find a place for us to stay and genuinely cared that it would have been a LONG, far drive to try to find anywhere else to stay…possibly driving to another state. I can not express enough how grateful my family and I are that Lovora and Shay were so kind to us and genuinely cared about our predicament and did the best they could to try to keep a smile on our faces, and a place for us to stay. And for that alone, this hotel will get our business again if we get to go back to that area. Thank you so much for making our trip even better!
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- Also Known As:
- Courtyard By Marriott Chattanooga i-75 Hotel Chattanooga
- Courtyard Chattanooga i 75
- Chattanooga Courtyard
- Chattanooga Marriott