My parents and my husband and myself were on our way home from a vacation and decided after driving a good part of the day to stop for the night. We booked 2 rooms with this hotel and after checking in went out to dinner and back to the room to sleep. The rooms were not clean but were too tired of driving to do anything different. We woke the next morning and went to the lobby/dining area for breakfast, which was so disgusting we could barely eat. we then returned to our rooms to pack for the rest of the drive home. Upon packing my parents discovered at some at some point while we were there someone got into the room and stole all their cash!!! I went to the desk and they contacted the police, a report was made and we were told the manager, Bob Patel would be back on Monday. Also upon further investigation, with the officer standing there, we discovered the lock on the door was faulty. We are now over a week later and Bob Patel is being totally uncooperative, saying it is no fault of his and he is in no way liable. SERIOUSLY, YOUR LOCKS WERE FAULTY!! HOW IS IT NOT HIS PROBLEM? Needless to say we are still fighting, I have called cooperate with complaints and am still trying to find contact information for the owner. My advice to anyone reading this, if you are in the Chatanooga Tn area looking for somewhere to stay, DO NOT stay here!! Even if it is the only hotel left in 1000 miles you would be safer sleeping in your car than you would in this hotel. Also he also manages the comfort inn and one other that is all right there by each other, so if he keeps the others up the same as this I would run from those as well.
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- Also Known As:
- Quality Inn Lookout Mountain Hotel Chattanooga
- Quality Inn Chattanooga
- Chattanooga Quality Inn