My family and I visited this location during Spring break from Atlanta. I was expecting the hotel to be very busy during this time but to my surprise it wasn't too bad.
Check-in was very easy and the staff was very nice. We booked a 1BR/ Suite (two queen beds and a pull out) that was very clean. I did a bunch of research for hotels prior to coming here and hands down, I think we made the best choice. Free wifi, hot breakfast, indoor heated pool, bbq grill, and free laundry facility. Also, for this to be a pet friendly hotel, it didn't reek of animals (at least not the room we were in).
If I had to point anything out, I'd say the (chair and sofa bed) could be swapped out. They were both pretty worn. We stayed in room 423. The others might be nicer though. Our family knows how to make due so we just covered it with a sheet as it was not something you'd want lie on with your bare skin. It didn't warrant complaining or switching though. The queen beds were comfy, the kitchen and bathroom was clean as expecte3d. There was enough drawer space for all of us. Oh, should I add we were a family of 5 (Grandparents, grandkids and adult)
I have to say this location was close to everything you needed (shopping mall, restaurants, super Walmart, easy access to the highway, Aquarium and Ruby Falls. All attractions were about 15-20 minutes away.
Since we didn't checkin until about 4:30, we were right in time for the 6:30 managers reception where we enjoyed chicken fajitas. That took care of dinner for the night. We later made our way to the grocery store to stock the fridge of food and snacks for the girls. We're a disciplined family and we managed not to spend a dime on fast food. Oh yes, we're proud to wear that badge! :-)We were there for 4 days/3nights and managed not to spend a dime on fast food. Where can you feed 5 people for these many days on $115? We had a variety of pizzas, tacos, burger and hot dogs, snack & fruits, juices etc. During our outings, we packed the girls lunchables, fruit and snacks. Having a fully equipped kitchen is the best. Oh, the website said there would be an oven; however our room didn't have one so we couldn't heat up pizza or cookies for the girls. :-( No biggee though.. At checkout we let them know and showed them on the website where it says it had one. Brittany Baily (hotel manager) was so kind to credit us for what we lost. It's accommodation and customer service like this that makes ALL the difference in the world. Thanks again Brittany!
Lastly, we only had one issue with the hotel and that was the first morning of our stay. When we returned from our day out at the aquarium, the cleaning lady did a poor job on the room. She only made the bed and changed towels. Nothing was cleaned or vacuumed. With two 7 years olds I won't say the room was messy but the floor needed a good vacuum and the closet mirror had little hand prints that hadn't been wiped. She ran the dishwasher but left the kitchen floor a mess. We called the front desk and got Brittany and she was very apologetic to the situation. So much that she offered to come upstairs to vacuum and clean everything. We didn't allow her to yet instead just asked for a thorough cleaning the next day. The next day, the cleaning was just ok again. The floor was vacuumed but we had to ask her to come back to clean the mirrors and give us more toilet paper as we had run out. It's just the simple stuff that you'd think the cleaning people would know. Not a reflection on the hotel. I'd say better training of cleaning staff is needed.
Nonetheless, this didn't put a bad damper on our stay. Chattanooga is so close that we plan to come often with the girls and stay here.
Hope this helps.
- Official Description (provided by the hotel):
- Make yourself at home at the Residence Inn Chattanooga Near Hamilton Place. We offer everything that busy travelers need for a productive extended stay here in Chattanooga, TN. Our two-bedroom suites feature fully-equipped kitchens; keep your refrigerator stocked during your stay, courtesy of our time-saving grocery shopping service. Complimentary Internet access throughout the hotel allows you to stay connected at all times, and a flat-screen TV and comfortable bedding in your suite will help you relax after a busy day. Start your morning with our delicious free breakfast, or enjoy a workout in our fitness center. We also offer an indoor pool and a putting green. For your business needs, our hotel is located next door to a modern conference center that can accommodate groups of up to 150. And don't forget to stop by the evening Manager's Reception Monday, Tuesday, and Wednesday. Whether you're here for a short trip or an extended stay, the Residence Inn Chattanooga Near Hamilton Place welcomes your visit. ... more less
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- Also Known As:
- Residence Inn Chattanooga Near Hamilton Place Hotel Chattanooga