My family booked 2 rooms here for last Friday night. The front desk was friendly and the room appeared to be clean. Then I discovered 2 large bugs in my room. One was dead and the other alive and crawling up the sheers. (I dismissed the 5 ladybugs because they are almost impossible to keep out.) My husband killed the bug and flushed it. We went downstairs to complain. We respectfully waited until the line at the front desk was empty and quietly complained. We asked for a new room but could not be accommodated because the hotel was sold out. The girl was new so she called her manager, who told her she had to see a picture of the bug. Are you kidding me? The manager said she could do nothing. She obviously didn't believe us.
I continued to speak to the front desk clerk, who called the manager back. She offered us 30% off our room. We took a deep breath and went to bed, it was after 11pm.
The next morning I spoke to a new lady at the desk who offered to give us 10000 Marriott rewards points. I thanked her and left, without ever being rude or disrespectful.
We just received our email conformation with only 1000 points.
I have spent many nights at Marriott hotels with never a complaint. I don't appreciate being doubted about bugs in my room and being lied to about how they will handle my complaint. The manager never offered to speak with me directly.
I am very disappointed about this hotel's service..
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- Also Known As:
- Fairfield Inn & Suites Chattanooga i-24/Lookout Mountain Hotel Chattanooga
- Fairfield Inn And Suites Chattanooga i-24/Lookout Mountain