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“Great Staff - Especially Allyson”

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Holiday Inn Express Hotel & Suites
Ranked #49 of 96 Hotels in Chattanooga
Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Staff - Especially Allyson”
5 of 5 bubbles Reviewed 5 August 2013

We shopped around a bit for a good hotel room in Chattanooga before we found the Holiday Inn Express. Our experience was terrific. Allyson (the night shift desk asst. manager) was the best. She followed up on our every request and ensured we had a great visit. She went above and beyond what we have come to expect when travelling. Highly recommended.

Room Tip: Try to get a parking spot on the front lot. The rear lot borders a subdivision and a car wash.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunbird2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 6 August 2013
Good morning Sunbird2010,

Thank you for your time and for sharing your positive experience with us and future Holiday Inn Express Chattanooga East Ridge I am glad our team was able to accommodate you comfortably. We would also like to sincerely thank you for giving us the opportunity to be your hotel of choice and I will be sure to pass along your kudos to Allison. She is a valued member of our hospitality team who always strives to go above and beyond for our guests! It is truly with great pleasure that we do everything in our power to exceed our guests expectations to want to return again and again. Looking forward to seeing you again in the near future!

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0116
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246 reviews from our community

Traveller rating
    103
    71
    36
    24
    12
See reviews for
112
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32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Ashville, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 July 2013

Our stay was great! the entire staff is very friendly, especially Christina! We had four people staying in our room and when we arrived we only had enough towels for two. She went out of her way to take care of us right away. She made some great suggestions on places for us to go to dinner. she is a great representative of the hotel. Give her a raise!

You guys rock!
K.J. Loughman
Central Ohio Lady Vipers assistant coach

Room Tip: Ask for 3rd floor if hotel is busy.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 31 July 2013
Dear Ken L,

Thank you for choosing to stay at the Holiday Inn Express Chattanooga East Ridge and for taking the time to post a review of your experience with us on TripAdvisor. I am thrilled to read your warm comments about our hotel property, service and team. I will be sure to pass along your kind words to Christina and to our General Manager. We hope to see you guys again next year for NSA World Series!
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N NJ
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 28 July 2013

We had reserved a room with two beds, which they did not have when we got there. Somewhat annoying since they took our entire payment when we reserved in advance. They gave us a room with a king and pull out sofa, since that was all they could offer us.

Room was clean. Bed was comfortable. Our room was right above a busy road, but with the sealed windows and AC running, it did not seem too noisy. Room was spacious.

The road hooks up very quickly to the highways that lead you to Lookout Mountain. We were a little amused that the front desk was not familiar with the area by the art museum.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 29 July 2013
Dear mimw,

Thank you so much for choosing Holiday Inn Express and for your feedback regarding your stay. I apologize for the inconveniences you experienced during your stay and we will certainly be using this feedback for future training and improvements. I hope you will give us another opportunity to provide you with a superior experience.
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Orlando, Florida
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 25 July 2013

My family and I frequently stop in this area on our way to my hometown. We usually stay at the Staybridge downtown, which is also nice. They didn't have the room we wanted so we found this Holiday Inn had fairly good reviews on here. We have also stayed at the Super 8 right down the road from this hotel, which was a mistake. We have stayed at a lot of Holiday Inn's in the last few years. They seem consistently good. This hotel did not disappoint either. The hotel is in a good location on the south end of town, near the expressway, but not too close. There are lots of places to eat nearby and Lake Winnie Amusement park is close by. Check-in was smooth and courteous. The room was comfortable and clean. The breakfast buffet was nice. All the Holiday Inns, including this one, have hot breakfast items available. We stayed an extra night and went to Lake Winnie. Check-out was smooth and we were back on the road well rested.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisAndFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 26 July 2013
Dear ChrisAndFamily,

I hope that you enjoyed your visit to your hometown and I'm glad that we were able to accommodate you and your family while visiting the Chattanooga area. I hope that our hotel will be a regular stop during future visits through the area! We sincerely appreciate your feedback and look forward to accommodating you in the future!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 July 2013

Christina at the front desk was awesome she helped us when we had a minor issue with our rooms. She assisted keeping our team together. The prices were reasonable and gave is great value for our tight budget.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gc6123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 26 July 2013
Dear gc6123,

Thanks so much for your feedback regarding your stay at the Holiday Inn Express Chattanooga East Ridge! I will be sure to pass along your kudos to Christina as well as the rest of our hospitality team! We are always pleased when our guests have a memorable experience at our hotel, it means that our hospitality team is doing all the right things! Should future travel bring you back to the area, please do not hesitate to contact our Group Sales office at (423) 308-0116!
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Level Contributor
277 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 15 July 2013 via mobile

We were traveling on our way to Orlando from Chicago and we stopped here at 12:36 in the morning. We did not have a reservation and the hostess had a room for us. We had room 308 and the room was clean. We had a pesky fluorescent light in the bathroom that was flickering and the shower curtain was loose. We would defiantly stop here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Achung70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 16 July 2013
Dear Achung70,

We are so pleased that you decided to stop and that we could be your hotel of choice while passing through the Chattanooga area! It is always a pleasure when we hear back from our valued guests and I will be sure to pass along your comments to the rest of our hospitality team. Please be sure to stop in and see us on your back from Orlando!
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Dillwyn, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2013

Because of the pouring rain and horrific traffic we had to stop for the night. After having a not so pleasant stay at a Holiday Inn in Tallahassee we were a bit skeptical about staying at this one. Christina Tyler was amazing and put our minds at ease. She showed us our room first as though it were no big deal and was so friendly and accommodating to us and the kids. We will make this hotel our stop every year that we travel to Tallahassee.

Room Tip: I will always check out my room first when staying in a hotel
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 11 July 2013
Dear Cindy 6,

Thank you so much for giving us a try after your experience in Tallahassee! Christina is truly a wonderful addition to our hospitality team and I will be sure to pass along your kind words! We look forward to accommodating you on future trips through the Chattanooga area. Thanks so much!
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

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