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“Perfect HGI”

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Hilton Garden Inn Chattanooga Downtown
Ranked #12 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Perfect HGI”
Reviewed 18 June 2014 via mobile

As one who travels for business frequently, it was nice to arrive at this property. It is clean and fresh and has a full slate of amenities. I enjoyed the fact that it is very walkable to the majority of bars and restaurants in the downtown area. Although parking is in a lot directly across the street, I appreciated the fact that there were parking spaces reserved adjacent to the front door for HHonors Members. If in town with the family the property is adjacent to the Children's Museum, AT&T Ballpark and the Aquarium. Great value - I will return.

Stayed June 2014, travelled on business
Helpful?
Thank LosAngelesRoadWarrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 23 June 2014
Hi, I am Mark Zielke the front desk manager. We have the perfect location to all the best downtown spots. Just park and enjoy what downtown has to offer. I hope you stopped by the front desk to find discount to the hot spots. The front desk is very knowledgeable about how to help the guests have a good time. Thank you for taking the time to let people know about find the hidden jewel in Chattanooga, the Hilton garden Inn. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager
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766 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Birmingham UK
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 June 2014

Arrived here quite late and had the warmest welcome from a lovely lady on reception who quickly convinced us to stay in this hotel by offering a good rate, free parking and complementary breakfast for 4. The breakfast was excellent and really worth having even if you had to pay the $10 which we didn't.
The room was adequate in fact it had a fridge and a microwave which were excellent. The downside of the room was the sofa bed which was very springy and not comfortable. If you were lucky enough to have the main bed then that's great, nice and big and comfortable. So do have this room (king size suite, we think room 221?) if there are only 2 of you but book a different room or rooms if 4 of you want a good nights sleep.
Another issue I’ve had with American hotel bathrooms is the continued presence of shower curtains. The shower was fine but please get rid of the baths and install proper shower cubicles!
Anyway back to the breakfast where the staff were very helpful and pleasant and the breakfast offered everything you could want and was one of the best of the whole American road trip we are currently doing.
There was a music festival on the evening we arrived in Chattanooga and everywhere was full of the leftover festival furniture in the morning. It looked like a fun night the evening before and the place was busy and full of energy though quietened down later. Of course we had to see the Chattanooga choo choo while we were there but I wish I'd known you could have spent the night in one of the railway carriages, think I would have liked to do that!

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank Blerke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 17 June 2014
Hi, I am Mark Zielke the front desk manager. I am happy to hear that you were so taken care of by the front desk. I am sorry you did not like the shower curtain. We do have a great breakfast at a reasonable price. I hope you tried one of the omelets, I love the western omelet. The chocolate pancakes are the kid’s favorite though. We look forward to having you back. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager.
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Oklahoma City
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 June 2014

The staff at the arrival desk was great. The pool area was very clean and well maintained. The bartender and staff at the breakfast area were awesome. Even with a very busy weekend due to the Riverbend music festival everyone was attentive and helpful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Skeetois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 17 June 2014
Hi, I am Mark Zielke the front desk manager. The staff is what sets us apart from the other hotels. The attention they give to our guests is why we are so successful. We could not do it without the difference they make. Thank you for taking the time let people know about our staff here. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, United States
1 review
Reviewed 16 June 2014

We were in Chattanooga on vacation and it happened to be during the Riverbend festival. Good location, easy parking. I think that, for the price and type of hotel, an included breakfast would give this hotel an excellent rating.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 17 June 2014
Hi, I am Mark Zielke the front desk manager. We do have a nice place and a nice location! Thanks for taking the time to tell people about your experience. All Hilton Garden Inn offer a great breakfast at a reasonable price but until Hilton changes their stance we must charge. Gold and Diamond members are offered complimentary breakfast. We look forward to you achieving those honored levels and receiving free breakfast. We look forward to having you back. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, United States
2 reviews
Reviewed 16 June 2014

Excellent hotel! Very clean. Nicely furnished. Free wifi. Staff is friendly and very helpful. Very quiet! I couldn't hear the guests in the rooms next to me. The breakfast buffet is amazing! The hotel is located very close to the river. (walking distance)

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Vickie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 17 June 2014
Hi I am Mark Zielke the front desk manager. I love the river walk. I have seen bald eagles, osprey, deer, and pileated woodpeckers and on that island you pass the great blue herons use that island for nesting. Crazy to see all those water birds in trees. But the best part of our hotel is the staff. Always there to help you in any way you need. Thank you for taking the time to let everyone know about the treasure you found here at the HGI. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, United States
1 review
Reviewed 14 June 2014

Hotel located in heart of Chattanooga attractions. Tenn. Lockouts stadium behind hotel. Room was clean and maintained. Hotel located within walking distance from Aquarium,baseball stadium, childrens "Discovery Park"(next door) , and a few blocks from the "City Cafe Diner". This was a good hotel with a GREAT team of employees. Also , Please don't leave Chattanooga without going to "Blue Orleans".

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 17 June 2014
Hi I am Mark Zielke the front desk manager. I hope you tried a dessert from the City Cafe. Wow are they good. We are so close to all the places you want to go downtown. The only thing that beats our location is out employees. Our staff is the best in the city. Thank you for taking the time to tell everyone about how great our staff and location is. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, United States
1 review
Reviewed 13 June 2014

Second stay at this property! The staff at the property is amazing! Kurt at the front desk was wonderful! Servers in the restaurant were very helpful! Great location in downtown and is walking distance to major attractions. Clean hotel and very updated accommodations.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Candace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, 14 June 2014
Hi I am Mark Zielke the front desk manager. I am delighted you had such a great stay. Kurt is a star here at the hotel. We are lucky to have such great employees. I am going to do something nice for him because you brought up his name. I never tire of hearing guests talk about the wonderful staff they meet here. Thank you for taking the time to let me know how well Kurt is doing. We look forward to having you back. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chattanooga Downtown

Property: Hilton Garden Inn Chattanooga Downtown
Address: 311 Chestnut St, Chattanooga, TN 37402-4902
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#11 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

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