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“A top-notch hotel experience!”
5 of 5 bubbles Review of The Chattanoogan

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The Chattanoogan
Ranked #8 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersGold level
Pittsburgh, PA
Level Contributor
173 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“A top-notch hotel experience!”
5 of 5 bubbles Reviewed 4 July 2012

My stay was only for one night and after reading the mixed reviews, I didn't know what to expect, but after checking out, I can honestly say that I haven't a single complaint, other than perhaps the nominal charge for self parking, which I'll get to later.

The hotel is easy to locate and isn't far from the interstate. As others pointed out, finding drive-up entrance is a little tricky, but just turn onto 13th street and then turn into the courtyard parking area, which is behind the hotel, when considering its actual street address.

The room was terrific and comfortable. It looked just as it did on the best pictures on the hotel's own website. The flat screen television was quite large, the Internet connection was fast and free, the room had a comfortable yet hip vibe, the bathroom was quite roomy, the towels were big and plush, the beds were great and the pillows (a kind of memory foam) were the best I've ever slept on -- to the point that I'll probably contact the hotel to find out what brand they are.

The bell hops and valet parking attendants at the door were very friendly and the front desk staff was professional and accommodating. They asked if I needed any help selecting a restaurant and when I described the kind of local place I was looking for, they pointed us toward Urban Stack, a hip burger and bourbon joint, that is but a block away and a five minute walk. While the area currently is pretty dead in the evening, new construction and signs of revitalization with new sidewalks and streetlamps, suggest that the area is on the upswing and may be a happening on in the near future.

I didn't use the hotel's restaurant or the pool (which others decried was small), though i did see some families coming back from using it and the kids seemed plenty happy. What I did visit was the hotel bar, which had a live band on weekend nights, something not often seen any longer in hotel lounges. Not only was this a plus, but the band, featuring mostly women, had some talent and was far better than the usual soulless cover band. The bar's decor was unique managing to successfully pull off a concrete floor and minimalist design. While the seating wasn't terribly comfortable, the bar did have a great vibe and while my server wasn't anything special, another male server showed a lot of spunk, often joining his patrons to dance ad he moved to and from tables.

As for the self-parking fee, it's $8.day, which isn't expensive, but doesn't seem worth it given that this hotel isn't in a bustling downtown (and isn't even within what I would consider to be the real downtown area of Chattanooga). At least the Internet was complimentary, which is a big plus for a hotel like this.

Room Tip: Hallways are long, so if there's a problem walking, request one closer to the elevator.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 6 July 2012
We’re touched that your experience at the Chattanoogan inspired such a beautifully articulated write up. We're so glad you found your accommodations comfortable and enjoyed our plush beds and pillows. Feel free to contact me directly at 423-424-3730 if you would like to find out the brand of the pillows that you enjoyed so much.
We are glad you discovered The Foundry as it is a favorite place to relax with our live music every weekend. We do hope your next stay is longer so that you can enjoy our other amenities as well.
Thank you again for sharing your experience, we do hope you come visit us again soon.

Laura Batchelor
Director of Operations
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1,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (239)
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English first
Tupelo,MS
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed 1 July 2012 via mobile

We won't stay here again. The rooms were filthy. The chairs had stains. There were little hairs all over the bathroom counter. The mattresses had some springs poking up. There was dust in our room and dust on the lobby tables.
The pool was tiny and only 3 ft and 4 ft deep. It was an indoor pool and hot and steamy feeling. Definitely not a refreshing dip. The food was even worse. The eggs were watery and the pancakes were like rubber. Room service was bad also. We had the Foundry potato chips and they tasted like old grease. The pizza was worse than frozen. One morning we had cereal, juice, and coffee for two people- 35 bucks! The location is not close to the downtown attractions. We did walk but it was a good trek . Usually I can find something positive to say, but not this time!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bigfamily44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 6 July 2012
I am very sorry that your stay at The Chattanooga was so disappointing, reading through your review I can understand. We certainly missed delivering on a number of key elements, but thank you for voicing your concerns for we are always striving to improve. I assure you the review was shared with our Director of Food and Beverage as well as our housekeeping managers.

While you may not stay with us again, we hope you will return so that we can display the high standard of hospitality that we pride ourselves in.

Laura Batchelor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairmount, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 June 2012

The rooms were dirty,the buffet was cold,the room service was slow and cold,the bar manager was rude.The massage was great or as great as it gets in 25 min.Very high priced. The manicure and pedicure was only a few (2) nails trimmed and painted,No soak or wash. Not worth the money....DIRTY...

Room Tip: Go somewhere else pictures here are very misleading
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 6 July 2012
We work to provide a relaxing, carefree atmosphere for our guests and it is clear after reading your review that your experience with us was not of the caliber we strive for. I would like to talk to you personally about your experience if possible please contact me at 423-424-3730 or lbatchelor@benchmarkmanagement.com
It would be our sincerest pleasure to have the opportunity to welcome you back so that we may change your impression of our hotel

Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 28 June 2012

We booked a mountain view room. It was a fantastic, massive room with a lovely view of Lookout Mountain in the distance. The hotel facilities were excellent and the food in the restaurant was really good. For the price paid for the rooms it was very good value for money

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 29 June 2012
Thank you for staying with us here at the Chattanoogan and for sharing your experience with the readers of tripadvisor.
We look forward to having your return in the near future.

Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, South Carolina
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 June 2012

This hotel was very clean, very good location to interstates. Staff was nice and helpful. Only downfall is it is not very close to the river so a lot of the "down-town" attractions are not within walking distance.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 25 June 2012
Thank you for sharing your compliment regarding the service provided by our staff. We hope to see you back in Chattanooga in the near future.

Laura Batchelor
Director of Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

This hotel is full of perks: clean rooms, clean exercise room, spa, pool, restaurants and close food choices. We thoroughly enjoyed our stay!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank happyblessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 29 June 2012
We appreciate your recent review of our hotel and we are pleased that you had such an enjoyable experience. We look forward to seeing you back again.

Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 12 June 2012

We had a decent two night stay at that Chattanoogan. We were able to take advantage of a special rate, so our rooms were only $115 a night. I might have been upset if we had paid more. We didn't want to participate in the weekend's music festival which is why we picked this location. It's not terrible but people should note that it's quite a long walk (we had some young children with us and chose to drive) to almost anything you will want to do in Chattanooga. There are also very few restaurants in the area other than those at the hotel.
The rooms were fine. Ours (adjoining) were clean, but we had a minor spill on our sheets and left the card in the middle of the bed asking for them to be changed after the first night. Housekeeping just made the bed (no new sheets). It's a minor issue really, but again, not characteristic of a 4 star property. There was plenty of water pressure in the shower but a cheap faucet so that water goes straight down the drain rather than being diverted to the shower. This was true in both of our bathrooms.
The pool is tiny and very popular (jammed pack with people). The hot tub has warnings about chemicals that can discolor hair. We did not have any problems with this, but after the jets ran for about 10 minutes the whole thing was full of a soapy foam --- not sure what that was, but we made the children get out.
Breakfast was terrible. The food was average but service was abysmal. We (and two other parties of people) stood looking at a near empty dining room for almost 10 minutes without being seated. We were told they were short staffed. Unstaffed is more accurate. We saw our server when we sat down and again one hour later when we paid.
On bright spot was the Foundry -- bar in the lobby. They have music on Friday and Saturday nights. The band was actually very good, the food was fine, and the staff was wonderful. Our children danced for hours.
As another reviewer noted, the hotel needs better signage about parking for check in. It's not very clear where to go if you have not been to the hotel before. There was no concierge. No one offered to help with bags. Flowers in the lobby are fake and dusty.
I might stay again especially at the low rate, but this is not a 4 star hotel.

Room Tip: The spa (and pool) are on the 2nd floor. If you plan to swim, you may want to request this floor...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LydiaClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The Chattanoogan, responded to this review, 29 June 2012
Thank you for your recent review of the hotel. We review each tripadvisor comment and take them very seriously as we are continually striving to improve the hospitality we offer. We are upgrading our shower heads this year and know our guests will enjoy them.
Again we thank you for taking the time to leave your comments. We hope you will give us a chance in the future to show you how our service has been improved.

Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chattanoogan

Property: The Chattanoogan
Address: 1201 South Broad Street, Chattanooga, TN 37402
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#2 Business Hotel in Chattanooga
#9 Family Hotel in Chattanooga
#14 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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