14 of us went to the Chattanoogan Hotel. It was a family trip, but with ladies and kids only, no husbands. The age range was from 6 years old to 48 years old. We had the moms, in our 30's and 40's, adult children, in their 20, teenagers from 13 to 16 and 2 children under 10. Boy, did we have fun.
I selected the hotel because it is a spa hotel, with a pool and had suites. The rooms were awesome , if you got the Presidential Suite,and had a connecting room, you got about 1500 square feet. So the Presidential Suite had a king sized bed and the connecting room and two double beds. There was also a huge eating area, and a den with large sofas, and plenty of room for air mattresses. Now, we are not uppity people who can afford 1,000 dollar a night Presidential Suites. We went right before Christmas and the suite was about 350 dollars a night. Of course, the attached room was a separate charge, but again we had alot of people. So the room was great, the lobby was great, the location not so great, not in the center of town, or anything. The electric trolley was nice, here was the problem:
I spoke to a young lady, maybe 7 times over the phone, same girl each time, very nice. I took 5 pages of meticulous notes, from the square footage, to the amenities, to the room types, to the restaurants, etc.. I left no stone unturned. (this is my nature, and also because I had 14 people counting on me, and the trip was my idea,) if anything went wrong, my neck was on the line.
I was told that each floor had a mountain view suite, a presidential suite, and a garden suite. I did the math, and selected a presidential and the mountain view, and a garden suite. The Mountain view suite is very very similar to the Presidential , just a tad smaller, if you did not know this you would not know the difference. When we got to the hotel, we found it nearly empty. Then we find there is only one Presidential Suite on the top floor,. the sixth floor, but the rest of that floor was shut down due to painting and renovations. What?! how come this was never mentioned?
We also wanted to be on the same floor so this was unacceptable and I told them so,. I asked who and where was the girl that I spoke to every day for 30 minutes. They would not reveal her. I said, ' just give us the mountain view room and something else, they couldn't do it, because it was occupied, but 2 families could be on one floor, 2 families on another, until the next day, blah blah blah. Stupid stupid stupid.
An intelligent operator, would have mentioned something sooner, and put us all on one floor, and foreseen these issues. This was not brain surgery.
Anyway, I complained, because I was stunned. The manager, very nice and friendly, toured my sister in law and myself, to the other rooms etc... while 13 people waited with luggage and kids in the lobby. All this took an extra hour. The manager said he would give us a 20 percent discount on the room, then he said breakfast buffet for free every day. We were appeased. But I was surprised, but the goofiness of the phone operator. The Presidential Suite, was at the end of the hall, and the whole hall way reeked of paint. Fortunately, the smell did not permeate into the room. We ordered from restaurants and they delivered, to the room. Very nice, and very fun.
They goofed so many things, but they kept making amends and we loved the rooms and when you are with a big group you can still have fun, but the floor was like a ghost town. because it was closed down, this could have been creepy, but the kids could run up and down the hall at night.
We enjoyed the Chattanoogan and I would stay again, but make sure you get what they say in writing and in blood. In the winter the prices were great.
- Official Description (provided by the hotel):
- The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Travel Republic (UK), Booking.com, Ebookers and TravelClick so you can book your The Chattanoogan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Chattanoogan Hotel Chattanooga
- Chattanoogan Hotel Chattanooga
- Chattanoogan Chattanooga