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“Love it- and the oops was taken care of too...” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall

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Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall
Ranked #16 of 96 Hotels in Chattanooga
Certificate of Excellence
Nashville, Tennessee
Level Contributor
2 reviews
“Love it- and the oops was taken care of too...”
5 of 5 bubbles Reviewed 29 July 2014

This hotel was great. It was everything we anticipated from the online photos. The service was good, and the staff was very willing to help. It is right of Interstate 75. We had dinner at Ruth's Chris just down the street. It was wonderful. I left a blanket behind (oops) and they are sending it to me now! We will definitely stay here again when we go back to Chattanooga.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 4 August 2014
Dear Jennifer F,
I'm happy to know we corrected the oops. I appreciate you taking the time to give us a review and I hope in the future when you do return that there will be no more oops. Look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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560 reviews from our community

Traveller rating
    302
    134
    64
    38
    22
See reviews for
270
120
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65
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 bubbles Reviewed 28 July 2014

Stopped on way home from FL to IL. Overall was very good experience. Very clean and suite was great. A little tricky finding it - but at least wasn't right on the highway. Would highly recommend over a hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank garyc10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 4 August 2014
Dear Garyc10,
Thank you for taking the time to give us a review and the great comments. I do hope you will stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camden, United States
1 review
4 of 5 bubbles Reviewed 27 July 2014

Overall all a good place to stay for the price. Only problem was that the carpets needed to be cleaned. Great staff everyone was welcoming and did all they could to meet your needs. Would stay with them again.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 4 August 2014
Dear Denise E,
Thank you for taking the time to give us a review. I am aware of the carpet issue. After 10plus teams in house this past month we have had some foot traffic that's for sure. However, we do at this moment a carpet extractor and we're taking care of this issue. We are glad you enjoyed your stay with us and hope you will return again when your travels send you into the Chattanooga area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

The location is good and the hotel staff is nice. Breakfast is kind of ok and not much choices. The bathroom was not that great (avoid room number 102 as the bathroom had roaches and 1 more type of insect. The toiletries are good.

Overall rooms are great and have 2 TV's and mine had 2 queen beds and 1 sofa bed. I was not given a king room inspite of requesting for one.

hotel has an icemaker and a small book room. Lobby is clean and 24 hours coffee and lemonade and cookies.

Room Tip: choose rooms near the rear exit as you can park closer to your room or else you will have to walk th...
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank swamisanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 24 July 2014
We are sorry to hear that you were not satisfied Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern further, please call us directly and ask for Rene Baker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Acworth, Georgia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 22 July 2014 via mobile

Me and my wife and daughter stayed here and the stay was good until breakfast just ran out as we got ready for it at 9 o'clock. The lady was not very helpful at all and told us she emptied the fridge. We'll I think the owner or somebody new it was a full house that weekend and should have been more prepared. I guess you get what you pay for. And for a club Carlson member I'm still pretty mad.

Stayed July 2014
Helpful?
Thank Larryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 24 July 2014
Dear Larry T,

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We did have an uxexpected ramp up in occupancy on the days you were here. If you would like to discuss your concern further, please call us directly and ask for Rene Baker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryville, Tennessee, United States
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Excellent Motel can't say enough about the staff. Our housekeeper kept out room immaculate. MiMi at the front desk is a welcoming smile to a weary traveler. They are very lucky they have her. Even management was great. Easiest checkin and checkout ever. No problems. Great shower which is very important to me. Great room all together. Two great pools they supply towels in the indoor pool area for your use. But most importantly our housekeeping impressed us. The room experience added to a great trip.. Thanks to all the staff for everything you do we cannot praise you enough.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 9 July 2014
Dear Kelly H,
Thank you for the awesome comments. Since you mentioned Mimi by name in your comments she will receive a certificate of recogition for a job well done. We do hope to see you again in the future if your travels send you back to the Chattanooga area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
House Springs, Missouri, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

Our girls softball team made a trip down to Chattanooga. We stayed at the Country Inn & Suites and absolutely loved it. The staff was so helpful from the time we did our group booking to the check out. A bunch of teenage girls and their families, but not one complaint. That never happens. The rooms were clean, hotel well maintained, pool was clean and the lobby was accommodating for our group to meet up before games or dinner out. I needed a wheelchair accessible room. The only comment i have applies to almost all hotels: beds in wheelchair accessible rooms need to be a little lower. Pretty tough to get up into when you can't stand up. Great job by everyone at this hotel. Thanks to everyone there, and we will be back next year!

Room Tip: all rooms are suites-great!
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene B, General Manager at Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall, responded to this review, 9 July 2014
Dear Karen L,

Thank you for your awesome comments and feedback. I'm happy to know everyone was pleased and enjoyed their stay. We look forward to seeing you next year with your team.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall

Property: Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall
Address: 7051 McCucheon Road, Chattanooga, TN 37421-1748
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Chattanooga
#19 Romantic Hotel in Chattanooga
#23 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Chattanooga at Hamilton Place Mall 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Country Inn & Suites Chattanooga Hotel at Hamilton Place Mall provides fresh decor, comfortable suites and a welcoming atmosphere for business and leisure travelers alike. Country Suites offers premium amenities like free high-speed Internet access, two pools and a Fitness Center to make guests feel right at home. Our hotel near Chattanooga Metropolitan Airport (CHA) is also convenient to exciting shopping and excellent restaurants, making it the ideal home base for exploring the area.This hotel in Chattanooga is an all-suite property featuring modern décor that makes guests feel comfortable and relaxed. All of our suites feature separate living and sleeping areas, 32" flat-panel HDTV's, large business desks, complimentary high-speed Internet access and more.Our indoor pool and our fitness center will be undergoing renovations beginning July 15, and are expected to be out of service until the end of August. The outdoor pool will be in full service through this time. ... more   less 
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Also Known As:
Country Suites By Carlson - Chattanooga At Hamilton Place Mall Hotel Chattanooga
Country Hotel By Carlson
Country Inn Chattanooga

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