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“Awesome Hotel!!”

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Embassy Suites by Hilton Chattanooga/Hamilton Place
Ranked #3 of 97 Hotels in Chattanooga
Certificate of Excellence
Greensburg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Hotel!!”
Reviewed 20 July 2014

Our family of 5 stayed while our 8 year old was playing in the World Series. This hotel is one of the nicest we have ever stayed in. The employees were very friendly & helpful. The breakfast was awesome & the evening reception of drinks & snacks was a nice touch. The location is very convenient to many restaurants & shopping. The ability to close off the sleeping area was very handy so the kids could play their games & the baby could nap. Would highly recommend!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHB33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 22 July 2014
I am so happy to know you and your family were pleased with your recent visit with us here at the Embassy Suites Chattanooga - Hamilton Place; thanks for taking the time to share your thoughts and for the gracious feedback. Did you have a chance to experience a meal in Ruth's Chris Steak House while you were here? It was our pleasure to be of service to you - I hope you will return again. Thank you for your business!
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1,421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Mobile, Alabama
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 July 2014

The hotel itself is very nice as are most Embassy Suites. The evening reception left a sour taste. Because of the extremely limited choices of beer we elected to pass and go to the Mellow Mushroom just across the street who have a marvelous selection of beers. The breakfast at the hotel was good with the exception of dry scrambled eggs (it could be a regional thing).

Room Tip: You want a room away from the elevators and ice machines because of the noise.
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  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MobileMarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 22 July 2014
Thank you for the feedback regarding your recent visit with us - I am glad you were pleased with our hotel. The complimentary beverage choices at our Evening Reception are limited to what our Brand requires and should not be compared to the offerings available for purchase at Mellow Mushroom or any other similar restaurant - clearly theirs are tailored to a much different audience. I hope this will not deter you from returning should you travel back to Chattanooga. Thanks for staying with us.
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Memphis, Tennessee, United States
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 July 2014

This hotel was by far the best hotel experience we've had all year. Why? They treated us as guests and not as customers is the short answer. See below for details:
A+ in all areas:
1. staff efficiency and helpfulness
2. cleanliness
3. guest rooms (we particularly like the layout of the 1 bedroom suite)
4. cook to order omelet and breakfast were amazing (kudos to the gentleman who made ours each day, he was great)
5. the evening drinks were very nice and since we were there working, most welcome in the evening
6. the price and hhonors bonus made it very affordable
7. great location
We were there over the 4th of July weekend 2014 and our room was on the top floor. We had a beautiful view of multiple neighborhood fireworks, I counted at least 15 going off at the same time!
8. the pool and deck area are another aspect that impressed us. Although the pool itself is indoor, it has doors that open onto a deck area with lounge chairs, tables, etc. and a fireplace, very relaxing.

Room Tip: If your room's window faces east, you'll want to make sure that you draw the blackout curtai...
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JenniferLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 17 July 2014
It was a true pleasure to read your very detailed and kind review of your recent visit with us here at the Embassy Suites Chattanooga - Hamilton Place; thank you so much for taking the time to share your feedback. We really do strive to provide the best possible experience we can and it is heartening to know you felt we did so in your case. I thank you for your business and hope you will choose to stay with us again next time your travels bring you back our way from the Memphis area.
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Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2014 via mobile

My husband and I stayed here last fall on business and this time for pleasure. We were headed home from vacation, could have pushed on to Knoxville, but decided to spend our last vacation night enjoying a little bit of heaven on Earth. We are Hilton Honors folks and we travel extensively. This hotel definitely deserves it's number 1 ranking. The decor, the Manager's reception, the breakfast and everything in between is just heavenly. We will return!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Jon Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 17 July 2014
We are honored that you decided to stay overnight with us here at the Embassy Suites Chattanooga - Hamilton Place instead of your original plan - thank you for your return visit and your obvious loyalty to Hilton given your HHonors status. I am only sorry your visit with us was so short - I do hope you will allow us to be of service to you again for a longer period of time in the near future. Thank you so much for your repeat business!
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Aliceville, Alabama
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 July 2014

My hotel stay was a highlight of my vacation!! The room was a bit small but we really enjoyed the our 2 room suite with two queen beds in one of the rooms. There was also a sleeper sofa in the main room. The entire hotel staff were very nice and professional. The pool was a bit crowded and lacked sitting space, but my daughter really enjoyed the crowd. I felt very safe and there was security available around the hotel. The beds were very soft as well as the pillows. Mall was close by as well as several eating places. Entire facility was clean and above my expectations. Bathrooms was huge and nice. Well definitely stay here again!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Yolondra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 17 July 2014
I am so happy to know that you and your family were so pleased with your recent visit here at the Embassy Suites Chattanooga - Hamilton Place, especially your daughter and our pool! Did you all have a chance to experience our free made-to-Order Breakfast and complimentary Evening Reception, or perhaps a meak in Ruth's Chris Steak House? We look forward to welcoming you back again soon - thank you for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ohio
Level Contributor
162 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 14 July 2014 via mobile

This place was very, very good overall. Very nicely appointed, spacious & clean rooms. The rooms are designed with the living area in front & the sleeping area in back. Excellent for noise reduction. We had very noisy neighbors, but didn't hear a peep out of them when we were in the bedroom.

The breakfast was superb! Made to order omelets was a nice touch & the cook knew what he was doing!

Lobby is very nice. It was convenient to have Ruth's Chris on site & Mellow Mushroom across the street! The front desk staff were very friendly & helpful. I really appreciated the on-site security, especially at the pool! It made me feel safe overall, & kept shenanigans down at the pool - which was helpful since our young kids really enjoyed swimming.

This place has the softest towels I have ever encountered at a hotel! And the showers have adjustable flow shower heads & great water pressure. The toilets...oh those jet powered toilets! Those suckers startled me at every flush! Super fast & loud flushers, those.

The few things that could be improved upon would be to offer firm pillows, rather than just flimsy feather pillows. Felt like my head would break off of my neck after sleeping on those 1/2" tall pillows!

Also the a/c in our room didn't adjust below 68, and it just wasn't cool enough during the daytime.



Stayed July 2014, travelled with family
Helpful?
Thank midwestmomdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 16 July 2014
Thank you for taking the time to write such a detailed review of your recent visit with us and, of course, for your business. I am glad you enjoyed our services and facilities and felt that our staff took good care of you and your family. I appreciate your comments regarding our pillows but to be honest these are the Brand-required selections and the vast majority of our customer feedback has been overwhelmingly positive - I am sorry you were not entirely pleased. I hope we will have the chance to be of service to you again in the future.
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Olathe, Kansas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

No issues whatsoever with this hotel. Lobby was impressive. Manager's reception was nice. Swimming pool was adequately sized. Room was perfect. Breakfast was very good. Would definitely stay again and recommend to friends. Pull-out couch was slightly uncomfortable, but bearable.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 3ADaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga/Hamilton Place, responded to this review, 16 July 2014
Thank you for staying with us here at the Embassy Suites Chattanooga - Hamilton Place during your recent visit and for your kind review and future recommendation. I am pleased to know you and your family enjoyed yourselves and had a chance to experience our offerings. I hope you will return again if your travels bring you back this way - thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Chattanooga/Hamilton Place

Property: Embassy Suites by Hilton Chattanooga/Hamilton Place
Address: 2321 Lifestyle Way, Chattanooga, TN 37421-2291
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 97 Hotels in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Chattanooga/Hamilton Place 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Enjoy a unique blend of luxury accommodation and southern hospitality at the all-suite, full service Embassy Suites Chattanooga / Hamilton Place hotel. Set in the Waterside Lifestyle Center, directly across from Hamilton Place Mall, the hotel is only minutes away from Enterprise South Industrial Park and only 4 miles from Chattanooga Metropolitan Airport. Enjoy easy access to many local attractions including Lookout Mountain and downtown Chattanooga.Relax in the atrium, surrounded by spacious suites, each with modern amenities including WiFi, a spacious work surface, microwave, refrigerator and two HDTVs. Enjoy a complimentary cooked-to-order breakfast and dine in Chattanooga’s first and only Ruth’s Chris Steak House restaurant. A sundry market is also available, offering snacks and travel essentials. ... more   less 
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