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“lack of attention”

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DoubleTree by Hilton Hotel Chattanooga Downtown
Ranked #6 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 February 2014 via mobile

staff seems nice. room is small and I thought clean. i'm undecided what I think of finding a wire clothes hanger under my fitted sheet.... lack of attention? maybe previous guest stuck it in the bed they didn't use? i'm thinking their is no way this bed was made by a housekeeper with a metal hanger in it

  • Stayed: February 2014
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Thank byrdchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 28 February 2014

Thank you for your feedback and for choosing the DoubleTree by Hilton, Chattanooga-Downtown. We're sorry you encountered housekeeping problems. We take this very seriously and have notified the housekeeping management team of the situation. We will make every effort to be sure our rooms meet the highest standards. We do hope you will give us a second chance the next time you are in Chattanooga!

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849 - 855 of 1,244 reviews

Reviewed 13 February 2014

I was at the Stephen Dill Lee History Conference. The meeting rooms were lovely. The food was magnificent. The bedroom was very comfortable. The hall for the vendors was very adequate. The banquet had the best meal I have ever had at a hotel or club. I go to a Roundtable ten months a ye4ar at a country club. I am partial to beef and the menu for the banquet was beef. The portions at your hotel were generous. It was a delightful meal.

  • Stayed: February 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Dorothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 17 February 2014

Thank you for staying with us during the Stephen Dill Lee Conference here at the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear it was such a success. Thank you for your kind review. We do hope you will stay with us again very soon!

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Reviewed 13 February 2014

The Chattanooga Doubletree was a clean and attractive hotel. It is located within walking distance to interesting and tasty restaurants. The meeting facilities were very good and the meals for the meetings were unexpectedly good. The wait staff were courteous and accommodating. The only negative was that our queen room was small and reminded one of 'boat living'. The front desk was especially accommodating and courteous. The valet was helpful. All in all the stay was very good and I recommend this facility for myself and family for a second visit to an interesting city-Chattanooga, TN.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 17 February 2014

Thank you for choosing DoubleTree by Hilton, Chattanooga -Downtown for your meeting--we are happy to hear it was a success. We are glad you enjoyed our great service and amenities. We look forward to having you stay with us again in the future.

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Reviewed 13 February 2014

I have stayed at this location many times in last few years, this time we found beer bottle caps in floor, room was not very clean, couch was showing signs of wear and the rubber seal around exterior door was coming off so everytime someone opened doors down hallway our door rattled. The hotel seems to be going down hill.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Dawgman70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 17 February 2014

Thank you for your feedback about your recent stay at the DoubleTree by Hilton, Chattanooga-Downtown. We are very sorry that you encountered housekeeping issues. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our associates and will make every effort to be sure our rooms meet the highest housekeeping standards. We do hope you will give us another chance.

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Reviewed 13 February 2014

Everything was great except, no shampoo (left two moisturizers instead of one of each) The coffee pot was missing the filter basket. The refrigerator didn't work, and the hair dryer only worked on high.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 17 February 2014

Thank you for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad you enjoyed your stay; however, are sorry to hear of the missing items and the refrigerator not working. Our maintenance team has been made aware of the situation in order to prevent this from happening in the future. We do hope you will stay with us again the next time you are in Chattanooga--we would love to have you!

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Reviewed 9 February 2014

My wife and I thoroughly enjoyed our stay at the Doubletree. We usually stay at a B&B for our trips to Chattanooga; however, one night getaways do not mesh well with B&B schedules. We caught a movie in East Ridge, dinner at St. John's, and had a very comfortable stay at the Doubletree. The wine and chocolate covered strawberries were waiting in the suite upon our arrival. The room was top notch, clean, and very comfortable. The location is convenient to many local restaurants and next to the interstate. The view from the 12th floor is nice at evening time. All employees were kind, considerate, and aware of their guests needs and considerations. I will definitely consider the Doubletree for future stays in Chattanooga. It is a very we'll maintained establishment and management should be proud of the job they are doing.

  • Stayed: February 2014, travelled as a couple
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Thank Ben T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 17 February 2014

Thank you for your great review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that your stay was a pleasant one and you enjoyed our great amenities, location and service. We do hope you will stay with us again the next time you are in Chattanooga. We would love to have you.

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Reviewed 8 February 2014

The rooms were very clean; breakfast was very good; and everything we did was within walking distance; the restaurants, the aquarium, the Imax theatre. Late check out saved the day...kind of overslept on the comfy beds. Good choice for an overnight getaway.

  • Stayed: February 2014, travelled with family
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Thank smstafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this reviewResponded 11 February 2014

Thank you for staying with us at the DoubleTree by Hilton, Chattanooga-Downtown. I'm happy to hear that you enjoyed your stay and our great location. We look forward to having you stay with us again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Chattanooga Downtown

Address: 407 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chattanooga
#8 Business Hotel in Chattanooga
#11 Romantic Hotel in Chattanooga
#13 Family Hotel in Chattanooga
Price Range: £113 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Chattanooga Downtown 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The Doubletree Hotel Chattanooga, located just off of I-27, offers full-service, upscale accommodations in the heart of downtown Chattanooga within blocks of the Tennessee River and Riverfront attractions, the Tennessee Aquarium, IMAX-3D Theater, UT Chattanooga, museums, restaurants, shops, and the Convention & Trade Center. Our modern hotel is only 20 minutes west of Chattanooga Municipal Airport (CHA) and is convenient to the nearby downtown shuttle. ... more   less 
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Also Known As:
Doubletree Chattanooga
Clarion Chattanooga
Chattanooga Clarion

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