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“Special treatment” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Chattanooga Downtown

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DoubleTree by Hilton Hotel Chattanooga Downtown
Ranked #7 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Clarkesville, Georgia
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Special treatment”
5 of 5 bubbles Reviewed 14 July 2014

Weekend visit with my wife,our daughter and our 4 year old grandson. Comfortable room,friendly staff,good pool and close to the aquarium,discovery museum and Ben and Jerry's. A bit pricey,but understandable due to location. My grandson left his two small toys at the restaurant Eleven at. Breakfast.I called the restaurant the day after and spoke with Tammy.She said yes,that they had found the two toys and that she would mail them me. I offered to pay but she said no,that this was part of Doubletree's customer service. Thank you Tammy and thank you Doubletree Chattanooga.The cookies are always good to

Room Tip: All good as far as I know
See more room tips
Green Features: Not important to me,I do that on my own----------------------------------------
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Billy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 18 July 2014
Thank you for taking the time to share your experience at the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that our great amenities, friendly associates, and convenient location made you and your family’s stay more comfortable. We are also pleased to hear that Tammy was able to retrieve your grandson's toys and ship them off to you. We will make sure to pass that along to her management team. We hope you will stay with us again very soon!
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1,104 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
MELBOURNE, United States
2 reviews
5 of 5 bubbles Reviewed 14 July 2014

This Double Tree was able to accommodate us on very short notice. Both the Front Desk staff and the Bell staff were most helpful. In particular the Front Desk staff had our grand kids eating our of their hands, literally, with the warm cookies at the ready. The Bell staff provided excellent assistance at check-in and later in the visit when we were seeking and off-property location for a nice family meal. We will definitely return to this Double Tree when next we visit Chattanooga, TN.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 18 July 2014
Thank you for your kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that our friendly valet associates made your stay a more enjoyable one. We do hope you will stay with us again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 14 July 2014

This hotel couldn't have been in a better place to be able to walk to everything we wanted to do in the Riverside area. I was very pleased with the location, as well as the service of the staff. The front desk staff gave us recommendations for dining, told us where to go to watch fireworks on the 4th of July and even gave us extra warm cookies when we asked! It was a great weekend!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank kimw706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 18 July 2014
Thank you so much for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that you enjoyed our convenient location and our friendly associates. We are pleased to know you and your family had such a great weekend here. We look forward to having you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United States
1 review
5 of 5 bubbles Reviewed 11 July 2014

Hotel was beautiful, clean, and convenient to everything I needed to do in Chattanooga. Staff was exceptional. They were always smiling, and helpful. They provided directions, and cork screw openers for my wine. They addressed each one of us by our names. Cookies are to die for..I will be returning..It made my romantic outing perfect!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 14 July 2014
Thank you for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are pleased to hear that you enjoyed your stay with us. We do hope you will stay with us again in the future! We would love to have you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ray, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

Hotel and staff were great. Location perfect for our business trip. Strange disappearance of my hair brush, hair spray, and hair clip. also, two empty bottles of water in my room that were not mine and not there before I left for work that day. The desk gave me a comb and a mini-hair spray. However, that did not make up for the uncomfortable feeling I had that night being where someone else had been during the day. They did discount my room by a few dollars. I've never experienced this in a Double-Tree or any Hilton location.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rachelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 14 July 2014
Thank you for posting your feedback of the DoubleTree by Hilton, Chattanooga-Downtown. Please accept our sincerest apologies. We take all comments we receive from our guests very seriously. We are sorry that this made you feel uncomfortable during your stay. Again we sincerely apologize and do hope you will give us a second chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

The hotel had a very difficult time providing clean towels every day of the stay. They had difficulty providing a non-down pillow for my wife with down allergies. The bed was never made so it was difficult to tell if the room had been cleaned. They ran out of cookies.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 846chadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 14 July 2014
Thank you for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are very sorry that you were disappointed with the cleanliness of your guest room and that you were not provided with sufficient towels during your stay. We try to be very vigilant in this area because we know how important it is for our guests. We are actively working with our housekeeping staff so this situation does not happen again. We also would like to apologize that you did not receive a cookie upon check-in as well. We do hope you will stay with us again for a second try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 July 2014

Our Hotel room was very nice - clean and comfortable. Front desk: girls average service but the guys were great. However, the smoking area is at the front door and not good for allergic reactions. Felt like walking through an ashtray as we entered the building. Also, the pool area was nasty - mostly b/c of smokers as well. Nasty! Would be nice to have a free breakfast bar and free parking. Extra expense.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Joann T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 14 July 2014
Thank you for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear you were pleased with your guest room and our friendly Valet Associates. However, we do want to apologize for the unacceptable level of service you received from our Front Office Associates. We have informed the Front Office Manager of this matter to prevent this from occurring in the future. We also want to apologize for the inconvenience the smoking may have caused you. We are a smoke free hotel, but we do allow smoking in the designated smoking areas outside in order to accommodate all our guests.
We do hope you will give us a second chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Chattanooga Downtown

Property: DoubleTree by Hilton Hotel Chattanooga Downtown
Address: 407 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chattanooga
#8 Business Hotel in Chattanooga
#11 Romantic Hotel in Chattanooga
#13 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Chattanooga Downtown 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The Doubletree Hotel Chattanooga, located just off of I-27, offers full-service, upscale accommodations in the heart of downtown Chattanooga within blocks of the Tennessee River and Riverfront attractions, the Tennessee Aquarium, IMAX-3D Theater, UT Chattanooga, museums, restaurants, shops, and the Convention & Trade Center. Our modern hotel is only 20 minutes west of Chattanooga Municipal Airport (CHA) and is convenient to the nearby downtown shuttle. ... more   less 
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Also Known As:
Doubletree Chattanooga
Clarion Chattanooga
Chattanooga Clarion

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