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“Great choice!” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Chattanooga Downtown

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DoubleTree by Hilton Hotel Chattanooga Downtown
Ranked #7 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Huntsville, United States
1 review
“Great choice!”
5 of 5 bubbles Reviewed 28 July 2014

The Doubletree is very clean, the staff is very helpful and the hotel is located within walking distance of most of the attractions downtown (AT&T Field, Aquarium, restaurants, etc.). Was under renovation when we were there, but it didn't really interfere with our comfort level.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Adam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you for the great review of your stay at the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that you enjoyed your stay and our friendly associates. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,104 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Nashville, Tennessee
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

I stay at this hotel about once or twice a month. It is very convenient to the downtown attractions and restaurants so that you can walk to everything downtown. Eleven also serves an excellent breakfast! Great for business or for family weekend trips.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rjasonking05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you for such a nice review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad to hear that you had a great stay the times you have been with us while also enjoying our breakfast in ELEVEN!
We do hope you will stay with us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
avera, ga
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 21 July 2014

While I completely agree that the location is perfect, I can't say that I was as pleased as the other recent reviewers. I'm diamond level with Hilton which translates into the fact that I spend a lot of time in their hotels. This wasn't up to DoubleTree standards. The shower curtain had a 12-inch band of mildew spots all along the bottom. The remainder of the room was clean enough. We had 4 sets of keys over the weekend because we kept getting locked out of our room. The breakfast had several issues. We were eating at the late end of the times, but the replenishment of the buffet was slow and haphazard. The wait staff is either lazy or slow. We were traveling with our 10-yr-old grandson. On our second night, he wanted spaghetti. I asked the front desk for a recommendation, specifically telling them what we wanted. I asked twice if the restaurant was suitable for kids. The restaurant was wonderful, but it was upscale, farm-to-table, all pasta made fresh daily and no spaghetti on the menu. My grandson was not impressed. If the staff is going to make recommendations, then they should at least answer questions truthfully. The other main irritation was the elevator situation. The hotel was full and there is no staff elevator. Between all the check-outs and the housekeeping schedule, Sunday morning was an endless wait for elevators. If I go back, I'll try the Hampton Inn which is right across the street. At least my expectations there will start out a little lower.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank averatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
We thank you for your candid response, as we are only able to correct problems when we are aware of them.
We are so sorry our elevators caused you inconvenience, as we do only have the two that are currently in use. We do our best to have our housekeeping staff break up room cleaning throughout the morning to prevent a delay in the elevators, but it is not always possible. We also do our best to keep our housekeepers off of elevators while guests are using them, but on busy mornings we are not always able to do so without slowing down our cleaning. Once again, we apologize if this made you uncomfortable.
In regards to your room not being cleaned properly, we would like to apologize. This is not the standard we set for our hotel, and are aggrieved that it has affected you so. We will be discussing this with our Executive Housekeeper to prevent future occurrences, and appreciate your reporting it so that corrections can be made.
We hope that you will consider giving us a second try when you are in town in the future so that we may be able to provide you the excellent service we strive to achieve with each guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, United States
1 review
5 of 5 bubbles Reviewed 21 July 2014

I had never been to Chattanooga before and came here for a teaching conference that was held at the Doubletree. My colleague and I arrived late at night and were warmly greeted with smiles, bottled water and warm cookies! The room was modern, clean and comfortable and had everything we needed (internet, microwave, refrigerator, etc.). Everyone who worked at the hotel was friendly, especially the girl who cleaned our room. The conference facilities were also very nice. From having real towels to wipe our hands in the public bathrooms, to the huge comfy lounge chairs by the pool, this hotel was top notch. It was close to everything and we never had to use our car. I would absolutely come here again with my family.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you so much for taking the time to review the DoubleTree by Hilton, Chattanooga-Downtown. We are extremely happy to hear that you enjoyed those small touches we provide as well as our great amenities and of course the delicious cookie. We are also happy to hear that the conference you attended here went so well. We do hope you will be back to stay with us very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strawberry Plains, United States
1 review
3 of 5 bubbles Reviewed 19 July 2014

The hotel was nice and clean. The air conditioning unit seemed to not work properly in the evening hours and the room became stuffy. The pool was very nice and the kids loved it; and staff were more than accommodating. It was a bit frustrating when they could not take a check to pay the hotel bill. I did not want to put the charge on a credit card and had to make arrangements to get cash....this took about 6 hours out of my day to accommodate the hotel and their policy. Being a Hilton Honors member, I thought that they could have done more to accommodate.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Frank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you for taking the time to review your stay of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy that you enjoyed your stay and our friendly associates. Regarding our "no personal check policy,” this has been a policy of the hotel (as well as most all hotels) for several years. One important reason is to ensure that we as a hotel are protected against fraudulent behavior as well as banking fees from bounced checks. We do, however, accept Bank Issued Travelers Checks in case this helps suit you better your next hotel stay. Thank you for staying with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
640 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

I must say we wanted for nothing during our stay. Location is farther downtown and closer to the river with more selection of restaurants than other areas in downtown Chattanooga. Décor is extremely modern (at least by my taste and standards), however extremely comfortable and aesthetic. The entire staff is over-the -top accommodating. For example, with a full house I had to wait for check in, but was accommodated with complimentary bottled water, snacks, and a remote for my television preferences at H2o bar. Breakfast at Eleven restaurant is quite a treat as well.Thomas that I saw frequently working in the area on this floor is a wonderful asset to the property.

Room Tip: We loved the view from an upper floor.
See more room tips
Green Features: Very much approve of their environmentally-friendly practices. This includes face cleaners which may save laundry for extra wash cloths.
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you so much for such a great review of your stay at the DoubleTree by Hilton, Chattanooga-Downtown. It is good to hear that you enjoyed our great amenities, location, ELEVEN/H2O and our friendly associates! We will make sure that Thomas' management team hears how accommodating he was during your visit. Hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cordova, United States
1 review
5 of 5 bubbles Reviewed 18 July 2014

I felt right at home. Good location and excellent hotel. Will return and will share trip with others. Room had style and was large enough for my group. Most of what one would need for a stay was in the hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, 31 July 2014
Thank you for your nice comments of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear you enjoyed your stay and our great location. We look forward to you staying again as well as inviting others to join you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Chattanooga Downtown

Property: DoubleTree by Hilton Hotel Chattanooga Downtown
Address: 407 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chattanooga
#8 Business Hotel in Chattanooga
#11 Romantic Hotel in Chattanooga
#13 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Chattanooga Downtown 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The Doubletree Hotel Chattanooga, located just off of I-27, offers full-service, upscale accommodations in the heart of downtown Chattanooga within blocks of the Tennessee River and Riverfront attractions, the Tennessee Aquarium, IMAX-3D Theater, UT Chattanooga, museums, restaurants, shops, and the Convention & Trade Center. Our modern hotel is only 20 minutes west of Chattanooga Municipal Airport (CHA) and is convenient to the nearby downtown shuttle. ... more   less 
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Also Known As:
Doubletree Chattanooga
Clarion Chattanooga
Chattanooga Clarion

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