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“Great Staff & Service”

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Chattanooga Marriott Downtown
Ranked #13 of 96 Hotels in Chattanooga
Certificate of Excellence
Helena, Al
Level Contributor
205 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great Staff & Service”
Reviewed 18 October 2011

Valet Parking was very necessary here due to the fact the facility we had to go to UTC was further to walk to. The Valet parking guys were fabulous and helpful! Loved the room service breakfast! Staff was present & very helpful. Our room had been freshly cleaned daily with towels and toiletries too! A lot of attention to details was noted with fresh lemonade downstairs for travelers. Enjoyed the recommendation of the Big River Grille Big River Grille & Brewing Works-big hit with my husband who loved the flight of 6 beers with one new Octoberfest beer thrown in too! Food was reasonable and plenty of it too. Caught the free town shuttle to Big River just outside the hotel. A definite win-win place to stay & we will be back!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PennyW5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
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English first
mississippi
Level Contributor
119 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 15 October 2011

The staff here was very good. I was upgraded to the concierge level which included some nice snacks and very good breakfast. The rooms were comfortable and location very convenient to the convention center which can be reached via indoor walkways. The restaurants were good although just a little slow. The prices were reasonable. There is not a lot of choices for restaurants close - the City Diner at the Days Inn was very good. Wifi was about $10 per day - but free in the lobby area.
This was a good Marriott.

Room Tip: ask for the concierge level - good snacks.
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
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Helpful?
1 Thank engineer64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
173 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 13 October 2011

We arrived on Saturday and checked out Sunday. I don't know the traffic of this hotel during the week, but it was low traffic during our stay and it was only a 5 min or less drive to the entertainment section of downtown. There is a free shuttle that literally arrives and departs every 5-7 mins. You get an opportunity to see the area for free without having to drive and locate parking. The hotel has an indoor swimming pool. Parking is $10.93 per night (tax included). I have never heard of tax being charged for parking. Our room was a decent size. I can not say it was worth the price. I have had better hotel and resort rooms for cheaper. We enjoyed our stay overall.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 October 2011

Clean, modern hotel attached to Chattanooga Convention Center (which is a very nice convention center). Very helpful staff. Wi-fi worked well, and was free. Convention Center also has free wi-fi, though the cell signal on my AT&T phone was poor. Free, convenient electric-powered shuttle to downtown. Chattanooga, by the way, is a wonderful city, with lots to do. Complaints about the hotel? Slow elevators, small pillows and no room safe.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank bigskyroamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 October 2011

Very convenient, well managed hotel with full service for business trips. You cannot beat the southern hospitality.

  • Stayed February 2011, travelled on business
    • Value
    • Location
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Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottMgmt, Manager at Chattanooga Marriott Downtown, responded to this review, 4 October 2011
I am very pleased to learn of your positive impressions after your stay with us at the Chattanooga Marriott at the Convention Center.

We hope to have the opportunity to welcome you back in the near future for another great stay.

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henry, Tennessee
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 September 2011

Hotel staff was excellent, rooms a bit old, Stayed for a conference in August, awesome location. Some problems with room cleanliness, stain on sheet and crumbs in beds however staff fixed problem with room. Needed a fridge it was brought up fairly quickly. Staff could not do enough to make up for stain on bed, very wonderful staff.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Sugar666Plum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottMgmt, Manager at Chattanooga Marriott Downtown, responded to this review, 1 October 2011
Thank you for staying with us for your conference in August 2011 and for commenting on your experience on TripAdvisor.

While you may have experienced some hurdles throughout your stay, your comments praising our service team is very well received. We strive daily to exceed our guests expectations and when a issues arises we take great pride in going above and beyond to make it right.

Once again thank you sincerely for your comments and business with us.

Sincerely,

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta Georgia
Level Contributor
102 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 5 September 2011

Located away from the main downtown tourist area (and crowds) but with the free downtown bus stop just outside the door. Quiet hotel. Clean. Comfy beds. Tiny bathrooms - legacy of an older hotel - but then you don't spend that much time in the bathroom. Excellent breakfast buffet. Two pools; warm but fairly small, especially the indoor pool. Friendly staff all around. Concierge room was well stocked with killer chocolate cake for desert. Would stay here again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KBGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottMgmt, Manager at Chattanooga Marriott Downtown, responded to this review, 12 September 2011
Thank you for posting your recent experience on TripAdvisor while staying with us.

We are absolutely thrilled to know that the staff was outstanding! It is great to see that you enjoyed the hotel and our location next to the complimentary downtown electric shuttle is second to none. We hope to see you again the next time you visit Chattanooga!

Once again, thank you for your comments and for choosing to spend your time with us.

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chattanooga Marriott Downtown

Property: Chattanooga Marriott Downtown
Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Chattanooga Marriott Downtown is conveniently connected to the Chattanooga Convention Center, making this hotel an ideal destination for meetings. The hotel is situated in the heart of downtown and within walking distance to several top attractions, including the Tennessee Aquarium, IMAX 3-D Theatre and Creative Discovery Museum. Nearby attractions also include the Chattanooga Regional History Museum, University of Tennessee at Chattanooga and AT&T Field. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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