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“Dated property in need of upgrades”

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Chattanooga Marriott Downtown
Ranked #13 of 97 Hotels in Chattanooga
Certificate of Excellence
Level 1 Contributor
2 reviews
“Dated property in need of upgrades”
Reviewed 26 July 2014 via mobile

Service at the front desk was prompt and professional. Bathroom amenities were upper scale. However very disappointed in the bed linens were old and tattered. This is very important when staying at a hotel. Not up to the standards of Marriott brand in the least. The night security guard was very helpful with our requests.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amycbtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 29 July 2014
Hi Amybctn

Thank you for your recent stay with us. We appreciate the positive comments regarding our staff, service, and overall amenities. I sincerely apologize for the issues that you mention with regard to your linens/beddinga and I'll follow up with our housekeeping/laundry staff regarding this. We appreciate your business and your feedback very much.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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971 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
Reviewed 24 July 2014

Great Hotel, Great Service,
Valet was superb. Enjoyed the stay and will be back. Was there for a conference and the Hotel joined the conference center. Location was great and close to food, shopping and entertainment

Room Tip: Book early all rooms have Mountain views
See more room tips
Green Features: Extrememly friendly and helpful staff that took care of all guest.
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 26 July 2014
Hi Jimmy S

It's great to hear that you enjoyed your stay. I'll make sure I pass on your comments to our valet team as well. Thank you for your positive feedback.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 July 2014

I made a reservation & EVERYTHING they promised we received EXTRA TOWELS EXTRA PILLOWS & 2 BE close 2 the elevator. BEAUTIFUL DECOR' very friendly & prompt even with our room service didn't have 2 wait 4 ever. Will recommend 2 everyone

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaToyaChatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 26 July 2014
Hi LatoyaChapman

Thank you for recommending us to your friends. I'm glad to hear that you had such an enjoyable stay with us and we will hopefully see you again soon. Thanks again!

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blountsville, Alabama
1 review
Reviewed 21 July 2014

Girlfriends and I choose this location every time we are in C'nooga! We look forward to drinks & appetizers at the Marriott before heading out for the night just a few blocks away. The lounge their has a comfortable vibe and is perfect place to relax while you're waiting on others in your party. If you stay longer than you intended, you'll find you miss the crowds at the hot spots on the river! You'll love the great night's sleep you get, lounging by the roof-top pool the next day and staying to repeat it all over again another night! A great time from check-in to check-out, we now refer to it as the MERRYiott! You will, too!

Room Tip: Middle to high floors have best views.
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank trippin1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 22 July 2014
Hi Trippin1969

It sounds like you had a great weekend. I'm glad that you enjoyed your stay and we appreciate you taking the time to share your comments/feedback. Thank you so much for your business and we hopefully will see you again soon.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 July 2014

Immaculately clean room. Very quiet. Wonderful beds. But best part of all was customer service. Treated like royalty by front desk staff. Very helpful, professional, and prompt. Even received e-mails prior to arrival with local info on all to see and do. When breakfast buffet did not have omelets, brought chef out to table to take order. Was "best omelet ever!" Free city tram picks up at hotel. Would definitely recommend!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRM43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 22 July 2014
Hi Mitzi610

Thank you for your specific comments regarding our hotel cleanliness, service, location and breakfast! I'll share your comments with our team. We always appreciate hearing feedback both positive and constructive, so thank you for sharing your positive experience with us and with others. Please keep us in mind if your travels bring you back to Chattanooga.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2014 via mobile

My teenage daughter and I decided to go along on a business trip with my husband. It her sixteenth birthday in a few days and we wanted her to have a special time. Thought it would be fun. Hubby reserved two rooms so the family would be comfortable. The hotel had the gall to call us and say they had over booked and could we get along with one room....we said that would be fine if we had a double. Well we arrived and we have a king and a roll way!!!! That sucks! We tell them that isn't what we were promised. Now it's bed time and the teenager says the roll way is hard.
So now mom is on roll away and we might leave tomorrow if they cannot find a decent room for us. The sheets smell musty and the a/c is blowing warm air. This is a very sub par Marriott. There is a very nice night manager- who cannot do anything today for us....maybe tomorrow - will let you know how responsive they are tomorrow but just a warning do not trust any reservation with this hotel and do not stay if you are allergic to mold - our room smells of it.

Stayed July 2014, travelled with family
Helpful?
3 Thank Barb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 21 July 2014
Hi Barb B

I am so sorry that your stay with us started on a negative note. I would just like to confirm that we emailed an inquiry to each guest who had multiple rooms under their name this week. The correspondence we received back regarding your reservation, was that you only needed 1 room and that we could cancel the 2nd reservation. I apologize for any miscommunication regarding this issue. Our Front Office Manager indicates that he was able to move you into a new room on Sunday with 2 beds. Thank you very much for your business, and again, I sincerely apologize for these frustrations on Saturday. I do hope you've enjoyed the rest of your stay with us as well as your time in Chattanooga.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Palm Beach, Florida
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

Very nice hotel, felt like first class service. Get a room on a high floor to enjoy the view, the parking is $10 and valet is $14 might as well go for that. Then take the FREE shuttle all over town it is super quick and easy. The hotel has two pools one outside ( 3rd floor on the elevator) it is a roof top pool nice with towels etc.. the basement is where the gym and indoor small pool are , it was warm as toast. They also have a sauna, and bathroom facilities too. Chattanooga was a very nice town, the shuttle bus was great goes uptown and downtown, Chattanooga choo choo, the aquarium etc.. I got a great deal using priceline. The back of the bathroom door says the room goes for $299 USD a night i think I paid about $60 . Also they do not have fridge or microwave in the room but you can request it complimentary.. the guy brought it up within five minutes. Everyone was very nice and helpful, Call down for your car whenever you want it, they had it waiting for me when I got to the lobby Have fun!

Room Tip: High florr for good view they have elevators
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 17 July 2014
Hi DN

Thank you for your thorough review and for sharing your experience. We appreciate your business and it looks like you had a great time. Please keep us in mind for any future visits to Chattanooga. Thanks again.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chattanooga Marriott Downtown

Property: Chattanooga Marriott Downtown
Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Chattanooga Marriott Downtown is conveniently connected to the Chattanooga Convention Center, making this hotel an ideal destination for meetings. The hotel is situated in the heart of downtown and within walking distance to several top attractions, including the Tennessee Aquarium, IMAX 3-D Theatre and Creative Discovery Museum. Nearby attractions also include the Chattanooga Regional History Museum, University of Tennessee at Chattanooga and AT&T Field. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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