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“Wonderful Staff”

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Chattanooga Marriott Downtown
Ranked #13 of 96 Hotels in Chattanooga
Certificate of Excellence
Talking Rock, Georgia
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful Staff”
5 of 5 bubbles Reviewed 31 July 2014

After a reaily bad experiance at Day Inn across the street I went in to this Marriott to get a room for my children and I. All booked up. But instead of just turning us away the staff called many many hotels to try and find us a room. With people like that working there I would recommed this hotel to anyone.

Stayed July 2014, travelled with family
Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 1 August 2014
Hi Barbara M

Thank you so much for taking the time to share your experience. It's great to hear that our staff went "above and beyond" and hopefully you'll keep us in mind for your next visit to Chattanooga. Thanks again for your comments and I will share them with our team.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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925 reviews from our community

Traveller rating
    386
    302
    145
    62
    30
See reviews for
233
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30
304
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Black Hawk, Colorado
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 30 July 2014

Had to stay in Chattanooga at the last minute and selected the Marriott Downtown as it was close to a dinner spot we wanted to try.
Nice hotel; clean and quiet with super friendly staff at the front desk. They actually looked like they enjoyed their jobs - all smiles. Nice group of people.
Rooms was quiet with a good view of downtown (we were on the 8th floor).
bed was the usual Marriott standard - great!
So wewere very happy with our stay and will stay there again.

Room Tip: Rooms facing north have a good city view
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank EaracheB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 31 July 2014
Hi Earacheb

I'm glad that you had such a great stay. We do have a great group of associates and we appreciate your comments regarding their service during your visit. Thank you so much for the positive review.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 26 July 2014 via mobile

Service at the front desk was prompt and professional. Bathroom amenities were upper scale. However very disappointed in the bed linens were old and tattered. This is very important when staying at a hotel. Not up to the standards of Marriott brand in the least. The night security guard was very helpful with our requests.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amycbtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 29 July 2014
Hi Amybctn

Thank you for your recent stay with us. We appreciate the positive comments regarding our staff, service, and overall amenities. I sincerely apologize for the issues that you mention with regard to your linens/beddinga and I'll follow up with our housekeeping/laundry staff regarding this. We appreciate your business and your feedback very much.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 July 2014

Great Hotel, Great Service,
Valet was superb. Enjoyed the stay and will be back. Was there for a conference and the Hotel joined the conference center. Location was great and close to food, shopping and entertainment

Room Tip: Book early all rooms have Mountain views
See more room tips
Green Features: Extrememly friendly and helpful staff that took care of all guest.
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 26 July 2014
Hi Jimmy S

It's great to hear that you enjoyed your stay. I'll make sure I pass on your comments to our valet team as well. Thank you for your positive feedback.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 July 2014

I made a reservation & EVERYTHING they promised we received EXTRA TOWELS EXTRA PILLOWS & 2 BE close 2 the elevator. BEAUTIFUL DECOR' very friendly & prompt even with our room service didn't have 2 wait 4 ever. Will recommend 2 everyone

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaToyaChatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 26 July 2014
Hi LatoyaChapman

Thank you for recommending us to your friends. I'm glad to hear that you had such an enjoyable stay with us and we will hopefully see you again soon. Thanks again!

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blountsville, Alabama
1 review
5 of 5 bubbles Reviewed 21 July 2014

Girlfriends and I choose this location every time we are in C'nooga! We look forward to drinks & appetizers at the Marriott before heading out for the night just a few blocks away. The lounge their has a comfortable vibe and is perfect place to relax while you're waiting on others in your party. If you stay longer than you intended, you'll find you miss the crowds at the hot spots on the river! You'll love the great night's sleep you get, lounging by the roof-top pool the next day and staying to repeat it all over again another night! A great time from check-in to check-out, we now refer to it as the MERRYiott! You will, too!

Room Tip: Middle to high floors have best views.
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank trippin1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 22 July 2014
Hi Trippin1969

It sounds like you had a great weekend. I'm glad that you enjoyed your stay and we appreciate you taking the time to share your comments/feedback. Thank you so much for your business and we hopefully will see you again soon.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Immaculately clean room. Very quiet. Wonderful beds. But best part of all was customer service. Treated like royalty by front desk staff. Very helpful, professional, and prompt. Even received e-mails prior to arrival with local info on all to see and do. When breakfast buffet did not have omelets, brought chef out to table to take order. Was "best omelet ever!" Free city tram picks up at hotel. Would definitely recommend!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRM43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, 22 July 2014
Hi Mitzi610

Thank you for your specific comments regarding our hotel cleanliness, service, location and breakfast! I'll share your comments with our team. We always appreciate hearing feedback both positive and constructive, so thank you for sharing your positive experience with us and with others. Please keep us in mind if your travels bring you back to Chattanooga.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chattanooga Marriott Downtown

Property: Chattanooga Marriott Downtown
Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Chattanooga Marriott Downtown is conveniently connected to the Chattanooga Convention Center, making this hotel an ideal destination for meetings. The hotel is situated in the heart of downtown and within walking distance to several top attractions, including the Tennessee Aquarium, IMAX 3-D Theatre and Creative Discovery Museum. Nearby attractions also include the Chattanooga Regional History Museum, University of Tennessee at Chattanooga and AT&T Field. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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