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“THIS HOTEL IS AMAZING”

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Red Roof Inn - Chattanooga Airport
Ranked #61 of 96 Hotels in Chattanooga
Duluth
1 review
“THIS HOTEL IS AMAZING”
5 of 5 bubbles Reviewed 28 June 2014

This hotel had the best service I've seen in a very long time. We come here every time we are in town and Chelsey is a fantastic employee. She's always the friendliest person there! The beds are so comfortable and the rooms are very clean! I wouldn't recommend anywhere else!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miss_ally16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 30 June 2014
Hello,

Thank you for taking the time to write a review about my hotel and Chelsey. She has been a very valuable employee for us at the Red Roof. I will make sure and read this review during our monthly meetings. Also thank you for commenting on our new beds, I hope you will continue to stay with us next time you are in Chattanooga.

Dhaval
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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362 reviews from our community

Traveller rating
    130
    85
    47
    38
    62
See reviews for
94
86
49
58
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Detroit, Michigan, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 June 2014 via mobile

Checked in to a moldy, musty smelling room. Evident water damage along the walls. Disgusting tub. The list goes on. Please see pictures and AVOID at all costs. We considered going elsewhere, but other local reviews were just as bad and cost twice as much. Not thrilled with Chattanooga at this point.

Stayed June 2014, travelled with friends
Helpful?
Thank Annabelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 2 July 2014
Hello,

Thank you for writing this review. I am sorry about your experience at our hotel. I will personally look into the condition of the room and get it addressed.

Thank You
Dhaval
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 27 June 2014

Reserved a non smoking room. Given a smoke filled room. Towels stained. Unidentifiable stains on the wall. Breakfast not replenished. People loitering in parking lot. For $10 more you can do a lot better down the street. Not a good stay.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 30 June 2014
Hello,

Thank you for taking the time to write this review. Comments like yours help me improve my hotel. I want to apologize about your experience at my hotel. From reading other reviews you can see we do not try to give our guest a bad experience at our hotel. I will certainly be looking into this and getting it resolved so any future guest will not have the same problem.

Thank you
Dhaval
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inver Grove Heights, Minnesota, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 17 June 2014

We stayed at the Chattanooga Airport hotel in Chattanooga in May and it happened to be the Saturday of graduation so there were a lot of people at the hotel and some set up a tent in the parking lot so they could party. Lots of people complained so the staff had them removed. I have to say that the staff were good but the hotel itself was older and not fixed up or modernized. We were disappointed and decided that we may not stay there in the future. Timing was bad too as the restaurants nearby were crowded and very noisy so it was not a relaxing stay.

Room Tip: This hotel did not have a fitness center, pool or even continental breakfast. The price was OK but...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bcairnlove2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 30 June 2014
Hello,

Thank you for taking the time to write a review about our hotel. We are constantly upgrading our hotel. We currently have one building that is completely remodeled. The second building is almost there. I hope you will give us another chance to prove that we do have good quality and clean rooms.


Thanks
Dhaval
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 16 June 2014

We were driving from Florida back home to Missouri, and Chattanooga was our stop-over point. On the way down to Florida, we had stayed at a Red Roof in Knoxville, Tennessee, and it was no frills but clean and comfortable. So when we made a reservation at the Red Roof in Chattanooga we thought it would be similar. The front desk staff was friendly, but that is where the positives ended. The room smelled when we opened the door. There was unsavory activity going on in the parking lot. The walls in the room had water damage stains, as if bad plumbing work had been done on them sometime in the past. We really enjoyed our stay in Chattanooga - exploring the battlefields, driving through Lookout Mountain, etc. But our sleeping accommodations were the low point of the trip.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parksenthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 30 June 2014
Hello,

Thank you for taking the time to write this review. Reviews like yours help me improve our hotel. I am sincerely sorry that our room did not meet your standard. I am currently looking into the situation about the water stain and the smell in the room.

Dhaval
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
1 review
5 of 5 bubbles Reviewed 14 June 2014

I came in and immediately was greeted with a simle. I came in before check in time but they told me my room was ready and I can go ahead and get comfortable. Its clean and has a flat screen which I needed for my ps4 hookup. Also it VERY close to the mall and everything that you can think of. I'm very surprised with this red roof and I will be coming here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stormfox87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 30 June 2014
Hello,

Thank you for taking the time to write a review about our hotel and the staff. Comments like yours help our staff feel proud of the hotel and their job. I hope you will stay with us again next time you are in Chattanooga.


Dhaval
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
206 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
2 of 5 bubbles Reviewed 8 June 2014

Red Roof seems to be improving their reputation lately, by our experience; this one, unfortunately, makes us suspect again. The reviews were all excellent, so we made reservations while on the road. We had a Trip Advisor price of $49. Can't beat that. Many of the reviews did say to ask for the renovated rooms; perhaps we should have. The room was okay, but nothing great. Had a smokey/stale smell. Carpet has one stain that I saw, but that could happen to brand new carpet. AC was bad; when we checked out the next day, I complained about it; the clerk said "I keep telling him about it and he won't do anything. Most of the AC units in that building need to be replaced". She then went on to say if you just kept "playing with it" long enough, you could get it to work. It certainly didn't get cool enough for us! Breakfast was pretty straightforward, nothing past continental and was meager at best. No place to sit in the "breakfast room". Didn't keep stocked well. Wouldn't stay again if travelling through the area unless we looked at room first and checked the AC status!

Room Tip: ask to see a room first; get the ones that have already been renovated
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnandJana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedroofChatt, Owner at Red Roof Inn - Chattanooga Airport, responded to this review, 9 June 2014
Hello,

Thank you for taking the time to write this review. I am sorry that your AC unit did not work properly. I assure you that I will be looking into this right away. If you could please email me at i0162@redroof.com to discuss your experience in detail at our hotel I would greatly appericate it.

Thank You
Dhaval
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn - Chattanooga Airport

Property: Red Roof Inn - Chattanooga Airport
Address: 7014 Shallowford Road, Chattanooga, TN 37421
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #61 of 96 Hotels in Chattanooga
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn - Chattanooga Airport 2*
Number of rooms: 112
Official Description (provided by the hotel):
Less than 3 miles from Chattanooga’s Lovell Field Airport, Red Roof Chattanooga is within 5 minutes of Hamilton Place Mall and golf courses. McCallie School, Lake Winnepesaukah Waterpark, and the University of Chattanooga are all just a 10 minute drive. The Children’s Discovery Museum and the Tennessee Aquarium are just 15 minutes form this hotel, and breathtaking Ruby Falls, Lookout Mountain, and Rock City are just a 20 minute drive away. Red Roof Chattanooga is within walking distance of many restaurants. Red Roof Chattanooga Airport features free Wi-Fi and continental breakfast . Microwave & refrigerator are available all rooms. Experience our complimentary coffeehouse-style featuring coffee & tea. This location offers On Command Video with a selection of free TV channels, as well as, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room. ... more   less 
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Also Known As:
Red Roof Inn - Chattanooga Airport Hotel Chattanooga
Chattanooga Red Roof Inn

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