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Courtyard
£107
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Reviewed 3 January 2016 via mobile

I stopped at this hotel for an overnight stay while traveling from Bellevue, Nebraska to Panama City, FL. The staff was very friendly, checking in was fast which was great because I had three children who were all very tired and the room was very clean with comfortable beds. Overall nice place to stay.

Date of stay: January 2016
Trip type: Travelled with family
Thank ObsessedTraveler1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2015 via mobile

I stayed at this hotel November 2015. The hotel I stayed in had a room with two beds and one of the beds had stained sheets. There were no washcloths provided for some reason, only hand towels and large towels. There were a ton of lady bugs near the window and some on the ceiling which was interesting. We used their meeting facilities and it was spacious and served its purpose. The gentleman at the bistro provided great service when I went down for Starbucks. I did not eat breakfast at this hotel.

Date of stay: November 2015
Trip type: Travelled on business
Thank MoPorter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2015

My husband and I discovered Courtyard Clarksville traveling from our home in South Carolina to visit our hometown in the Midwest. What a gem! The hotel is located about 45 minutes from Nashville, and is a nice alternative to staying in the busy city. The staff is so friendly and everyone goes out of their way to accommodate your every need. At our last stay at Thanksgiving, the front desk clerk, January, was so personable and informative--she really made us feel like family. The hotel is nicely decorated and very comfortable. The beds are super comfortable and great pillows! Every room has a small refrigerator and coffee maker, and nice spacious bathrooms. There is a lovely small open area cafe on the main level which is very convenient if you don't want to go out,mor if you want to take dinner up to your room. The hotel itself is located conveniently not far from the interstate exit, and is surrounded by restaurants, shopping, and even a Walmart practically within walking distance. Whatever you're appetite is in the mood for, the hotel is within minutes of a dozen or more dining places. We have stayed here many times, and each time we have a wonderful stay. Looking forward to our next visit!

Date of stay: November 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank PJBeachgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2015 via mobile

This hotel was conveniently located right off the interstate and near lots of dining options. Very clean property with friendly staff. Staff was helpful and rooms were nice. Would definitely stay here again.

Date of stay: October 2015
Trip type: Travelled as a couple
Thank kimberl484
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2015

Don't stay here. Hotel is newer but not clean. I am a 100+ marriott night a year member. Blood on my sheets, curtains and a thermostat that did not work. Overall, the hotel is just dirty. I've never seen a maid cart that was a file folder cart. I tried to call the Manager to give him my feedback directly but... he didn't call me back in the last 7 days. Check the photos. Ugh. The only good thing about this hotel was the night clerk - rodney. He was awesome. He ensured there was a room I could sleep in for the night and acted swiftly.

Room tip: Stay at a different hotel.
Date of stay: October 2015
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Briang08060
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean C, General Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded 28 October 2015

While I know it might seem somewhat feeble, I wanted to offer my sincere apologies to you for the issues you encountered during your recent stay with us. Quite frankly, I was mortified when I read your review!!! The honest, raw and REAL feedback, though, has already helped us to identify an employee who needed to be terminated for her lackadaisical failure to pay attention to detail. It has also allowed us to provide some additional training to a few other team members and will change the manner in which very serious issues, such as this, are reported.

I was out of town during your stay and the message you left was not shared with me. I can only assume the associate on-duty felt he had properly handled your concerns. My Operations Manager, who was leading the team in my absence, was not made aware of the fact she needed to follow-up with you. These are certainly not excuses! I am responsible for my team's actions (or inaction) and will never make excuses ... either for them or myself!!! We definitely dropped some balls. I need to determine the who, the where and the why ... and get Action Plans in place that will afford us the opportunity to improve! A clean, comfortable room is the most important thing we can offer our valued guests. NO guest should ever have to stay in a room that is less than 'perfect.'

We failed you ... we failed your family ... and in the process, we failed ourselves, too. I was especially disheartened when I discovered you are a loyal Platinum Rewards member. We will improve! We must!!! In doing so, we will make sure no other guest has an experience similar to your own!!!

If it is OK, I will be reaching out to you in the next 24-48 hours so I can apologize, personally, and thank you, again! If there is a time that is best for you, please let me know, via e-mail.

All the best,
Sean Craft
General Manager
sean.craft@interstatehotels.com

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