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Hampton Inn & Suites Clarksville
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Reviews (565)
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455
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5
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455
86
16
5
3
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All reviewscomplimentary breakfastgreat hotelnewer hotelthe breakfast areawafflesroom was cleanexcellent staylots of restaurantsnice breakfasti highly recommend this hotelfront desk staffwould definitely stay here againstaff was friendlygreat roomindoor poolwe've stayedrestaurants and shopping
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496 - 501 of 565 reviews
Reviewed 6 August 2014

I have to say the check-in process was a tad slow, but after that it was amazing. The housekeeping staff, especially Sherri and Uta were friendly and indulged my daughter with some extra soap that she fell in love with. I was kind of bummed when the breakfast didn't have cheese for the scrambled eggs (not a plain egg fan), but the staff's attitudes and helpfulness certainly made up for it.

I even left a pair of earrings in the room and they are currently in the mail on my way back to me. The beds and pillows were so comfortable, the room was so clean -- definitely stay if you're on the road, tired and need a good night's sleep!

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Schmclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISClarksville, Director of Sales at Hampton Inn & Suites Clarksville, responded to this reviewResponded 19 August 2014

Your words are well appreciated! Thank you for your understanding with us with our check-in process. We've had some new arrivals to our staff, and it helps to have guests with patience and kindness. We hope to see you again next time you're in Clarksville!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Positives: Nice extra touches appreciated: Just tap the door with room card to open the door, a cover over the peep hole; nightlight in the bathroom; grab bar in the shower; lots of towels; extra pillows; note on the bed saying the bed cover is clean and fresh. Breakfast was good and included western omelet, bagel topper, and sausage patties. Also included oatmeal, yogurt, and boiled eggs and best of all, strong coffee and lots of room to sit. The desk staff was friendly.
Negatives: Bathroom disappointing. Nice tall vanity, but very low toilet and very tiny and narrow shower. At least they had put in a shower curtain rod that bowed outwards to give you a little more space, but still not really enough room to even take a shower. Unfortunately, the shower curtain had a clear plastic insert that was covered with spots, so didn’t feel clean. This was actually the topic of conversation at breakfast with other travelers.
The air-conditioner and refrigerator were noisy.
There were several places on the floor with tile that needed re-grouted. I was stepping on crumbly pieces of grout in the area inside the door and in the bathroom.
There was water on the floor from the pool to the elevator, which is a hazard. There was no mat leaving the pool to help alleviate this.
I had to pull my suitcase up over the curb at the door by the elevator. In designing this area, there should have been a ramp area here.
Assessment: this is a Hampton Inn priced higher than other similar properties, which I didn't mind (being a new property). For the big price and being new, they should not have this many issues.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank DiM277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISClarksville, Director of Sales at Hampton Inn & Suites Clarksville, responded to this reviewResponded 19 August 2014

I'm so sorry to hear that we weren't able to give you the quality of stay you were expecting. We appreciate your feedback, and we'll use it to improve our product. Thank you for your time! I hope you'll allow us a second chance the next time you're in Clarksville!

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Reviewed 30 July 2014

Very professional staff and this hotel is super clean. Nice brand new hotel. Loved how convenient it was to Clarksville Baseball Fields and the Marina. Lots of choices for food nearby and mall was close to the hotel as well. Thank You

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Harry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISClarksville, Director of Sales at Hampton Inn & Suites Clarksville, responded to this reviewResponded 19 August 2014

Thank you! Our goal is to deliver the best quality stay possible for all our guests, and it makes our job worth it to hear such positive sentiments. We can't wait for your next trip to Clarksville!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Very clean, staff friendly, helpful and very accommodataing. However, no staff was present at checkout. Only complaint was that the breakfast buffet did not include eggs and the staff began shutting it down at 9:55AM with guests still in the dining area.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISClarksville, Director of Sales at Hampton Inn & Suites Clarksville, responded to this reviewResponded 19 August 2014

I'm so sorry to hear that you're check-out process was unsatisfactory. We will take your suggestions, and use them to improve our stay quality. Thank you so much for taking the time to help us. We hope to see you next time you're in Clarksville!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

You can always depend on Hampton and this was among this was among the best. We called ahead and got the last 2 rooms for the night. When we got there the room with 2 queens was not available and we got a king suite same price no problem with an apology. Staff was friendly, facility and rooms were very clean. Breakfast was good, with a clean area to relax and eat in.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank papawildcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISClarksville, Director of Sales at Hampton Inn & Suites Clarksville, responded to this reviewResponded 19 August 2014

Thank you so much for the kind words! We can't stress enough how much we appreciate your understanding of our mistakes. We're glad we were able to make it right for you, and you were able to enjoy the rest of your stay. We can't wait for your next stay in Clarksville!

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