My husband and I checked into econo lodge on 7-4-13 and checked out on 8-9-13 this was our 2nd trip back to this hotel,the first stay was fabulous so since we had enjoyed the stay we went back.a week after being there the network for their wifi had stoped working,after over a month staying on the phone with their techs and my personal vir protecters techs 2 computer clean outs cause i was led to believe it was my computer i paid 189.00 to have it cleaned then there was still issues with the network my room wasnt cleaned by the hotel house keepers not 1 time while i was there because my husband worked nights and i was informed that they wouldnt clean a rm after 2pm i washed my own sheets and towels had to buy wash clothes and asking for a change of linens was like pulling teeth.it literally took me 4hrs to get a roll of tissue I was paying 451.27 every week for just a bed nothing else.the night clerk opened 2 accounts in my name to cheat me out of my choice priv points and thought this was funny and when i found this out i contacted customer relations to complain for his fraudulent behavior I was instructed by them that if the manager didnt contact me with in 72hrs of filing this complaint to call them back and they would assist me further they did not passed the buck and said id have to contact the hotel manager pete patel and work it out with him he did contact me and would not let me speak to him he cut me off he wouldnt let me explain the nature of the complaint and then finally he listened long enough to tell me I owed him money because my dog had messed up his motel rm floor which was another lie my dog is housebroken and then after i got off the phone with him and listened to him scream and over talk me for 7mins and 31 secs which conversation was recorded and pics were taken of the motel rm befor I left because i do my homework as everyone who reads my reviews knows customer relations offered me a free nights stay..I dont think so this man owes me 1,293.96 so if this is a hotel you want to stay at and be lied to and on go ahead and let them take advantage of you as well...I believe in cleaniness and I was took for alot of money had to deal with [--] after a week and we stayed a month if you want to stay here and have your information stolen and lies told on you be my guest..
- Official Description (provided by the hotel):
- The ECONOLODGE Cleveland Hotel provides lodging near LEE UNIVERSITY, CLEVELAND COMMUNITY COLLEGE, Bradley Square Mall, Cleveland Speedway, Lookout Mountain and Ruby Falls. We are also conveniently located near area businesses such as Maytag, Patton, Coca Cola and Duracell. This Choice Hotels affiliate offers continental breakfast each morning, free wireless internet, an outdoor pool, guest laundry facilities, and pets are welcome with additional charges. ... more less
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