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Comfort Inn & Suites
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Reviews (264)
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102
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All reviewsroom was cleanprice was reasonablestayed nightsbreakfast itemsbreakfast areaconvenient locationi highly recommend this hotelthe staff was friendly and helpfulgreat place to staynight stayfree breakfastlee universityparkerreneetninterstateflorida
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195 - 200 of 264 reviews
Reviewed 4 June 2014

The staff was very friendly and helpful. We were greeted with a smile, check-in was easy and the lady helped with a recommendation for a great place to have dinner. The rooms were very clean and the beds were very comfortable. I will stay here again.

  • Stayed: May 2014, travelled with family
    • Value
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Thank hdw93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 20 June 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

This is an older hotel, but there have been a lot of upgrades! New carpet, new beds and linens, etc! The beds are really comfortable! The cover is a down comforter! We stayed 4 nights and was very pleased with everything! And all the staff were very friendly and helpful! It was clean and smelled really clean too!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
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Thank Margie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 24 June 2014

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014 via mobile

I stay here several times a year on business-Impeccable Customer Service-Rooms are very clean-beds are comfy! Breakfast is yummy! Staff is very helpful-they even helped me load my car up)) Highly recommend if you are staying in Cleveland!

Stayed: May 2014, travelled on business
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 21 June 2014

Thank you for taking the time to give us so feedback.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We arrived on Mar 13/14 for a one night stay. Stayed in room 120. A few things...........hanger for the hairdryer was torn away from the wall.(laying on the counter) The shower/tub had some repairs done around the edges but the repair had not been completed. Very poor caulking and painting job. The inside of closet door was smashed in and the hangers prohibited the closet door from been closed. (hence the smashed door?). The bathroom lock did not work. WI-FI did not work. The room was in general dis-repair. When you opened the door to the room, the first item to catch your eye was the sink. Was not part of the washroom. We realize that these items were cosmetic but it they were that obvious, what was hidden? After bringing these items to the attention of the clerk in the morning, the room was taken out of service.

  • Stayed: March 2014, travelled with family
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Thank PVAN2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 24 June 2014

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

We stopped on 3/17/2014 and I'm in a wheelchair. My husband checked the room and thought it would accommodate me and when I went into the room it was big enough for me to get around also the room smelled bad and not very clean. We went immediately went to the front desk and told them and ask for our money back and not to charge us. But when we got back home we found out they charged us any way. Now I have to go to the trouble to get them to return our money. Was upset with my husband judgement call on the room, which was the first time this happened( I guess he was tired of driving) but even more upset with the Motel for charging us even though we did not stay.

  • Stayed: March 2014, travelled with family
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Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, General Manager at Comfort Inn & Suites, responded to this reviewResponded 24 March 2014

First I would like to apologize for any inconvenience this may have caused you during your trip. I did speak with your husband this afternoon and we did credit the account today for you. Again I am so sorry for the issues that you encountered and I hope you will give us another chance.

Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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