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“Night in Cleveland, TN”

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Comfort Inn & Suites
Ranked #7 of 24 Hotels in Cleveland
Reviewed 19 June 2014

Enjoyed a safe, relaxing, stay at Comfort Inn & Suites in Cleveland, TN. The room was great for working in. Very quite, great bed! Ms. Renee Moore was extremely friendly during my check out. I have been staying at this hotel for the past two months during my trips to Cleveland, TN. Great value for your money!

Room Tip: The King none smoking room are the best! got a room on the fourth floor overlooking the zen garden...
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 21 June 2014

Thank you for taking the time to send us your feed back.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (252)
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180 - 186 of 252 reviews

Reviewed 14 June 2014 via mobile

The service was very slow upon check-in. The room was terribly filthy. The office chair had so much DNA on it I'm surprised it wasn't crawling across the room on its own. Nasty stained towels. Toenails on the floor. Room reeked of marijuana. Woman running the breakfast, if that's what you want to call that slop, was extremely rude. Not my first bad experience with Choice Hotels, but definitely my last.

Stayed: June 2014, travelled as a couple
Thank MattJ765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 20 June 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

I have always enjoyed my stays in Cleveland, TN hotels since it is between Chattanooga and Knoxville. I found this hotel on the choicehotels.com website and could not believe the very affordable price! It looks like they are doing some updates here, and the common areas still need some spiffing up. But the rooms were comfortable and accommodating.

Room Tip: It does have a pool, but it is outside. Clean, and larger though.
  • Stayed: June 2014, travelled with family
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Thank jdkittrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 20 June 2014

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014 via mobile

Enjoyed my stay here so much. The staff was Awesome and went that xtra mile in every way. The pool area was so relaxing,the beds was like sleeping on a cloud. Breakfast was off the chain. Thank you for staff for everything...

Stayed: May 2014, travelled with family
Thank Kenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 21 June 2014

Thank you.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The staff was very friendly and helpful. We were greeted with a smile, check-in was easy and the lady helped with a recommendation for a great place to have dinner. The rooms were very clean and the beds were very comfortable. I will stay here again.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Thank hdw93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 20 June 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

This is an older hotel, but there have been a lot of upgrades! New carpet, new beds and linens, etc! The beds are really comfortable! The cover is a down comforter! We stayed 4 nights and was very pleased with everything! And all the staff were very friendly and helpful! It was clean and smelled really clean too!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Margie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 24 June 2014

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014 via mobile

I stay here several times a year on business-Impeccable Customer Service-Rooms are very clean-beds are comfy! Breakfast is yummy! Staff is very helpful-they even helped me load my car up)) Highly recommend if you are staying in Cleveland!

Stayed: May 2014, travelled on business
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this reviewResponded 21 June 2014

Thank you for taking the time to give us so feedback.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Address: 107 Interstate Dr NW, Cleveland, TN 37312-2642
Phone Number:
Region: United States > Tennessee > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 24 Hotels in Cleveland
Price Range: £58 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Comfort Inn & Suites hotel is four miles from Lee University. Several local points of interest are close to this Cleveland, TN hotel, including Cleveland State Community College, the Cleveland Speedway and Bradley Square Mall.Outdoor enthusiasts will enjoy being near the Ocoee River. This area provides the perfect backdrop for recreational activities like white-water rafting, swimming, fishing, boating and more. A number of parks, entertainment venues, retailers and restaurants can be found in the vicinity. ... more   less 
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Also Known As:
Comfort Inn & Suites Hotel Cleveland
Comfort Inn And Suites
Baymont Inn Cleveland
Cleveland Baymont Inn

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