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“Good Location”

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Comfort Inn & Suites
Ranked #9 of 23 Hotels in Cleveland
Bradenton, Florida
Level Contributor
159 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Good Location”
Reviewed 29 June 2014

Nice check in staff, room was ok, the desk chair was filthy, I put a towel on it. Kind of a strange arrangement for the ice maker, it was on the second floor behind the elevator.

The location met my needs and I would stay there again, it was quiet and fairly priced.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LillyBKDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 1 July 2014
Thank you for taking the time to let us know what we need to do to improve our guest stay.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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231 reviews from our community

Traveller rating
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    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Hohenwald, Tennessee
1 review
Reviewed 25 June 2014 via mobile

Room was just ok, but service made up for what was lacking. Nina Ellis needs a raise or a promotion for all the excellence in her job!! Above and beyond doesn't even cover the amount of dedication and pride she showed through hard work, Problem solving, courtesy, and a willingness to do her best to make your stay the very best possible. The new management is great and I am so glad they are trying to actually fix the problems instead of cover them up. The only suggestion I have for management is at least a nice gift for Nina for all her hard work.

Stayed June 2014, travelled with friends
Helpful?
Thank natashabdurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, General Manager at Comfort Inn & Suites, responded to this review, 27 June 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you for staying with us.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pensacola, Florida
1 review
Reviewed 22 June 2014

Very friendly staff at this hotel! Several people greeted me and said hello. I was especially impressed with the delightful lady who keeps the breakfast bar stocked and clean. She did an excellent job and obviously takes pride in her work. Excellent spread for breakfast, too! I really liked the cinnamon waffles!! Bed was quite comfortable, with lots of pillows!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lsbrown20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 24 June 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
Reviewed 20 June 2014

I was recently in Cleveland and needed an affordable but not "cheap" place to stay for the week. The building has some obvious wear and tear (some water damage, older doors), but the staff was great to me. The desk chair was very stained as another reviewer mentioned, but overall, for the age of the hotel, I found my stay pleasant. The bedding was clean and comfy. Breakfast was the usual Choice Hotels breakfast: eggs, cereal, fruit, bagels, etc. I booked early and got a good rate. In all, it was a pleasant stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TB_Traveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 24 June 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest, VA, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 19 June 2014

Enjoyed a safe, relaxing, stay at Comfort Inn & Suites in Cleveland, TN. The room was great for working in. Very quite, great bed! Ms. Renee Moore was extremely friendly during my check out. I have been staying at this hotel for the past two months during my trips to Cleveland, TN. Great value for your money!

Room Tip: The King none smoking room are the best! got a room on the fourth floor overlooking the zen garden...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 21 June 2014
Thank you for taking the time to send us your feed back.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, Indiana
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 June 2014 via mobile

The service was very slow upon check-in. The room was terribly filthy. The office chair had so much DNA on it I'm surprised it wasn't crawling across the room on its own. Nasty stained towels. Toenails on the floor. Room reeked of marijuana. Woman running the breakfast, if that's what you want to call that slop, was extremely rude. Not my first bad experience with Choice Hotels, but definitely my last.

Stayed June 2014, travelled as a couple
Helpful?
Thank MattJ765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 20 June 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cleveland hotels

Hattiesburg, MS
Level Contributor
200 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 June 2014

I have always enjoyed my stays in Cleveland, TN hotels since it is between Chattanooga and Knoxville. I found this hotel on the choicehotels.com website and could not believe the very affordable price! It looks like they are doing some updates here, and the common areas still need some spiffing up. But the rooms were comfortable and accommodating.

Room Tip: It does have a pool, but it is outside. Clean, and larger though.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdkittrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinay M, Manager at Comfort Inn & Suites, responded to this review, 20 June 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Vinay Mistry
General Manager
Comfort Inn & Suites, Cleveland
4233391000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 107 Interstate Dr NW, Cleveland, TN 37312-2642
Phone Number:
Region: United States > Tennessee > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 23 Hotels in Cleveland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Comfort Inn & Suites hotel is four miles from Lee University. Several local points of interest are close to this Cleveland, TN hotel, including Cleveland State Community College, the Cleveland Speedway and Bradley Square Mall.Outdoor enthusiasts will enjoy being near the Ocoee River. This area provides the perfect backdrop for recreational activities like white-water rafting, swimming, fishing, boating and more. A number of parks, entertainment venues, retailers and restaurants can be found in the vicinity. ... more   less 
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Also Known As:
Comfort Inn & Suites Hotel Cleveland
Comfort Inn And Suites
Baymont Inn Cleveland
Cleveland Baymont Inn

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