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“Outstanding customer service”

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Wingate by Wyndham Cleveland
Ranked #2 of 23 Hotels in Cleveland
GreenLeadersGold level
Cincinnati, Ohio
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
“Outstanding customer service”
5 of 5 bubbles Reviewed 18 August 2014 via mobile

Heading home to Cincinnati from a week long vacation at St. George Island Florida, we decided to drive straight through until we hit Cleveland Tennessee .
Using Hotwire, we got a room here . Am glad we did. Was greeted warmly by Matthew the front desk manager.
Great attitude, great demeanor, but just an all round good guy. He checked us in quick and pointed out a nice little pizza ace called Gabriel's about a me away. Brought back a pizza for Matt and his staff to enjoy because this guy was working hard and really enjoyed his positive attitude. So.. Thanks again Matthew!
Checking great, room was clean. Fridge, coffee maker, safe, flat screen. Perfect for what we needed for a night. Breakfast was nice. An array of breakfast foods. Clean and quick.
Would def stay again.. But Matthew made me, my GF and kids feel like family.

Stayed August 2014
Helpful?
Thank brent a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby H, Director of Sales at Wingate by Wyndham Cleveland, responded to this review, 20 August 2014
BrentD, thank you for your outstanding review of our Wingate in Cleveland, Tennessee. We appreciate the excellent comments you made about our hotel's amenities and features. However, I want to especially thank you for noticing our night auditor, Matt. Matt is an all-around good guy that embodies Wyndham's "Count on Me" philosophy every day (or night, in this case). I will certainly pass along your comments to him. Thank you again.
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762 reviews from our community

Traveller rating
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    37
    17
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Salem, Virginia
2 reviews
4 of 5 bubbles Reviewed 16 August 2014

Our first night wasn't that good. They had a problem with the water pipes, and at 11:30pm it sounded like someone was in a trash can beating it with a steel pipe for about a hour. The next to last day, I found a hair in the gravy that came from the person serving breakfast, all she did was take my plate and left the pan with the gravy out there for people to eat out of, instead of taking it and replacing it with a new one. The people serving food should be required to wear a hair net. I mentioned this to one of the maintenance guys, and the next morning he told me he had said something to the manager. Well it must not have did any good, because the lady serving the last morning we was there wasn't wearing a hair net and her long hair was flapping in the wind, So I didn't get to eat breakfast that morning. Not sure I will pay what we had to pay, and stay there again. There is more than one place to stay in Cleveland, when I take mom to see her sister.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Ronald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby H, Director of Sales at Wingate by Wyndham Cleveland, responded to this review, 20 August 2014
Ronald W, thank you for taking the time to review our hotel. We appreciate the five-star ratings that you gave us in three of six categories. However, I certainly apologize for your experience at breakfast. Our General Manager has addressed the problem with our staff and has implemented procedures to minimize the chance of something of that nature happening in the future. Thank you again for your review. I hope that you will afford us the opportunity to serve you again in the future.
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Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Found a good deal for this place so decided to try it out. Excellent beds and pillows (not too hard). Helpful staff and business center which includes a computer and printer. Nice, clean, small swimming pool. Weaknesses--breakfast pretty gross (but I don't generally like these breakfast things) and no guide for the TV (no channel on the TV for such and none in the newspaper) so if you return to your room, tired from a day of adventures, you will have to channel surf a lot to find something to watch. (We gave up and read books.)

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Never60742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby H, Director of Sales at Wingate by Wyndham Cleveland, responded to this review, 20 August 2014
Thank you, Never60742, for taking the time to review our hotel. Thank you for your comments about our business center, beds, and the helpfulness of our staff. We are fortunate to have a staff that anticipates the needs of our guests and that really wants our guests to have a great experience. I hope that we will have an opportunity to serve you again.
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 August 2014 via mobile

We were passing through and opted to stay here due to the overall great reviews. However, our stay was disappointing. Room A/C did not work. Room had an odor as well. It made for an uncomfortable night. The hotel was at full capacity so another room wasn't available. Breakfast was good. Staff Friendly. Experience not a good value for the room rate.

Stayed August 2014
Helpful?
3 Thank DisneyRedsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby H, Director of Sales at Wingate by Wyndham Cleveland, responded to this review, 8 August 2014
DisneyRedsFan, thank you for your review. I apologize about the situation that you encountered with your air conditioning. Just like my AC at home, sometimes a unit here stops functioning suddenly and without warning. I apologize that our staff was not able to rectify the situation the evening of your stay. Normally we can switch the unit from "manual" control to "thermostat" control and that will remedy most problems...although that was not the case in your situation. Thank you again for taking the time to review our hotel.
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Winthrop Harbor, Illinois
2 reviews
4 of 5 bubbles Reviewed 1 August 2014

Overall stay was excellent except for the free breakfast. The hotel ran out of food items each day we were there. We will give it another try but may come prepared with our own breakfast.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Tammi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby H, Director of Sales at Wingate by Wyndham Cleveland, responded to this review, 8 August 2014
Tammi W, thank you for giving us the opportunity to serve you and your family. I appreciate the highest ratings you awarded to us in four of six categories. I apologize about your experience with our breakfast. We are fortunate to serve a lot of families and groups, especially on the weekends. Our breakfast attendants work to keep all of our breakfast offerings stocked throughout our breakfast hours of 6AM to 10AM. However, if there is an unexpected rush at the breakfast bar, it sometimes take a moment to restock all of the items. We certainly appreciate your comments and hope that we can serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Cleveland

Property: Wingate by Wyndham Cleveland
Address: 110 Interstate Drive, I-75 Exit 25, Cleveland, TN 37312
Phone Number:
Region: United States > Tennessee > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#3 Business Hotel in Cleveland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Wingate by Wyndham Cleveland 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Wingate By Wyndham Cleveland Hotel Cleveland
Wingate Hotel Cleveland

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