We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best hotel stay!” 5 of 5 bubbles
Review of Holiday Inn Express Cleveland Northwest

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Holiday Inn Express Cleveland Northwest
Ranked #5 of 23 Hotels in Cleveland
Certificate of Excellence
GreenLeadersPlatinum level
Nashville, Tennessee
2 reviews
“Best hotel stay!”
5 of 5 bubbles Reviewed 30 March 2014

Kelsy and Makenzie were the biggest reason our stay was so great! Kelsey made sure we were taken care of with our rooms. She went out of her way as one in our group had left some items behind and she made sure to check every possible place.Makenzie was so busy with breakfast. That girl was a jewel. She did not stop all morning making sure we had enough food and we did. The food was great! The hotel itself was very clean and well kept. It really was the best hotel we've stayed in lately. Beautiful building. Parking was good. There is absolutely nothing to complain about. Thank you Kelsey and Makenzie for making our stay a pleasure. We'll be back. Wanda J.

Room Tip: The suites are great.
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 4 April 2014
Wow, that is so kind to hear you mention our staff by name. We pride ourselves on being a "family" property and our staff works hard to establish relationships with our guests. Your comment, "BEST" hotel coincides with our being voted "Best Hotel" in the area 2 years in a row. This is an award given by the Cleveland Daily Banner- the local newspaper. Obviously, "locals" know what is best and we are honored to be known as the "Best!" Thank you again for your excellent review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

228 reviews from our community

Traveller rating
    168
    36
    15
    4
    5
See reviews for
77
33
7
71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
England, United Kingdom
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

We were visiting our son who has moved to cleveland tn from the uk.
We could not have ask for a better welcoming from all the staff at this hotel.
On arrival the very sweet young lady said i am just going to change your room as we had requested a 4 floor one and the room we were given was on the second floor she did this without me even asking how good is that such a lovely young lady as well as another young receptionist both were excellent. The room was kept lovely and clean with everything top up and we thank the cleaning staff for that.
The breakfast was good and the lady who worked in the week called Linda was a little gem she made sure that everything was clean tidy and topped up and was always cheerful. This is a great hotel to stay if your in the area. We are back to this hotel at the end of April for 2 weeks and hope this stay will be like the last.

Room Tip: i always ask for a top floor room as i am a light sleeper.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lulubones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 4 April 2014
"Excellent" says it all! WE are so honored by your comments. Thank you for such a descriptive and detailed review. We hope to have the opportunity to serve you again very soon. I'll tell Linda you mentioned her by name. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

I Stayed at this hotel for business. It was clean and well decorated. The only noise I heard were the other guests doors closing. They don't close quietly. I didn't particularly care for the breakfast. The bagels were hard as a rock. The coffee was good though! Had some difficulty finding the hotel in my GPS, called the hotel, it was a totally different address than what I had. No issues with the hotel, well appointed rooms, (No pen and paper in room) nice staff. There is a Longhorn restaurant In front of the hotel which was conveinant as this hotel doesn't have a restaurant.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LZtrvlGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 3 March 2014
Thank you so much. The "clean and well decorated" comment is most appreciated. We hope that you make this your home away from Ohio when you pass through. Be safe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 27 February 2014

I am one who gets homesick easily. I can honestly say this is one of the honesty business hotels. From the decor to the staff to the lobby/breakfast area. It's been a pleasure! The room was perfectly clean and comfy. I couldn't ask for a better home away from home.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrselksbroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 28 February 2014
Thank you for noticing the decor. It was custom work done by my wife and my mother. Many years of experience and stylistic differences came together to provide a unique, one of a kind look that sets our hotel apart. Your comment about "quiet" is another trait that we appreciate you mentioning. We added insulation and noise reduction materials to ensure that our guests get a good night's rest. We really appreciate you taking the time to review our property and hope to have the opportunity to serve you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevensville, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

Recently stayed at this Holiday Inn Express for a business function. Everything was excellent, from the staff and service, to the comfort of the room and the conference room. Staff was courteous, knowledgeable and went above and beyond. Example was them providing us a coffee container with condiments each day of our stay, so we didn't have to walk out into the lobby (very nice touch). The conference room was big and clean. The staff was also available if we had any issues or concerns and would address any concerns immediately. In regards to the facilities, all rooms, bathrooms, main lobby, and elevators were clean and in working condition. My room was wonderful, with a comfy king sized bed, multiple pillows to choose from and all necessary amenities. Another great feature is the Longhorn Steakhouse within a 2 minute walk from the front entrance. Overall, I would recommend this hotel to any business traveler or anyone coming through the area.

Due to weather, I didn't use the pool, but it looked nice and clean.

Room Tip: 3rd floor was very nice on the back side. Only concern was heard the garbage truck/pick-up one morni...
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 28 February 2014
Your words like "comfy and clean" are in line with the goals established for this hotel. Our desire is to have a locally owned and operated hotel, not a management group with no ties to the community. Therefore, when you mention that our staff is "available" for any needs our guest have, we celebrate our style of management. Being a single family owner, that lives in the community and manages the day to day operations gives our guests service that is unequaled in the area. Thank you so much for your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Tennessee
1 review
5 of 5 bubbles Reviewed 27 February 2014

The lobby and rooms were lovely - the tile work in the restroom was especially beautiful! Very friendly and prompt staff. The rooms, lobby and conference room were very clean and in good repair - I would recommend the hotel to family and friends.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 28 February 2014
"The rooms were lovely" now that is a great word and compliment! Thank you so much for allowing us to host your group and serve your event. It is more than an honor and we look forward to you guys coming back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dalton, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

This place is the epitome of what hotel service should be. I've been here on multiple occasions and can honestly say if they would've given the same service as the other visits that would've been enough for me, but they continue to go above and beyond the previous experience. No matter if it's being welcomed at the front desk or cleanliness in rooms or bathrooms, I can say that no much appreciated detail is missed. Thanks so much for making every visit easy and enjoyable. Looking forward to seeing you in the near future.

  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chevis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, 24 February 2014
Thank you for the overwhelming vote of confidence in our hotel. Your description and attention to detail is greatly appreciated. Thank you for noticing the little things that we, as a staff, work so hard to provide. I will pass this onto our staff whose only goal is to provide the BEST service in the area. Please come again very soon. God bless and protect you on your travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cleveland hotels
0.4 mi away
Hampton Inn Cleveland
Hampton Inn Cleveland
#1 of 23 in Cleveland
4.5 of 5 bubbles 508 reviews
2.0 mi away
Wingate by Wyndham Cleveland
1.7 mi away
Fairfield Inn & Suites Cleveland
Show Prices
Show Prices
Show Prices
2.0 mi away
La Quinta Inn & Suites Cleveland
2.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#9 of 23 in Cleveland
3.5 of 5 bubbles 220 reviews
0.8 mi away
Baymont Inn & Suites Cleveland
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cleveland Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cleveland Northwest

Property: Holiday Inn Express Cleveland Northwest
Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Phone Number:
Region: United States > Tennessee > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #5 of 23 Hotels in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Travel Republic (UK), Odigeo and Hotels.com so you can book your Holiday Inn Express Cleveland Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing