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“Lynam Wedding”

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Fairfield Inn & Suites Cleveland
Ranked #4 of 23 Hotels in Cleveland
Certificate of Excellence
GreenLeadersBronze level
Seymour
1 review
“Lynam Wedding”
Reviewed 30 September 2013

We just spent a couple of nights here this past weekend (9.27.13 and 9.28.2013) and could not have been more happy!!!
EVERYONE we encountered during our stay had 1 thing in mind...Customer Service!!! There were a couple of wedding parties staying at the hotel that weekend and as you can imagine it as a little hectic at times. We had to wait or want for nothing! As the parents of 2 boys we traveled for sporting events almost every weekend and stayed in ALOT of hotels and honestly can not even come close to receiving the hospitality we received during our stay. Have to give kudos to the night clerk Michelle as well as Christine......Simply fabulous!!!! They made our special event truly special and allowed us to "de-stress" and revel in our joy! Thank you for providing exceptional and pleasant staff!!

Room Tip: We were on the 4th floor and rested very well!
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review, 16 December 2013
Thank you for your feedback. I am very happy to hear that the staff met your expectations during your stay, and I will share your comments with them during our next staff meeting. We are certainly glad you made us your choice for accommodations while in Cleveland for the wedding, and we hope to see you back next time your travels bring you in to town!
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199 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Michigan
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 August 2013

We stayed here for two nights while checking our daughter into college. We had a nice king suite with a sofa bed, mini fridge and microwave. The room and furnishings were new and clean. The staff was friendly and gave us some good dining recommendations. Breakfast was your typical free breakfast--nothing special, but kept us going until lunch. They have an indoor pool and outdoor hot tub. The outdoor patio area is actually very pretty with a stone fountain and some tables and chairs for sitting or eating. Our only complaint was that the mattress was very hard. So if you like a hard mattress, this is your place!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank MichiganMomof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review, 16 December 2013
Thank you for taking the time to share your comments. I appreciate all of the feedback we receive from our guests and also apologize for any dissatisfaction you may have experienced.

I have documented your comments in regards to your mattress and have forwarded them to the appropriate department heads. Our goal is to provide consistent high quality service, and I am confident the necessary steps will be taken to achieve complete satisfaction.

We hope to see you next time you are in town and thank you for your loyalty!
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Greenwood, Indiana
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2013

We only stayed one night, however, we found the staff pleasant and the hotel clean. The hotel is approximately five minutes from Lee University. Breakfast was the "basic" complimentary hotel breakfast but items were fresh.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank ericandkellyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, Front Office Manager at Fairfield Inn & Suites Cleveland, responded to this review, 26 July 2013
Thank you so much for the positive review. I hope since you mentioned Lee University that means you will be back to visit us sometime soon. If there is anything we can do to make the next stay more enjoyable please contact. Hope to see you soon!

Sincerely,

Ethan Beard
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Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 July 2013

After booking a nearby hotel and discovering how disgusting the Travel Inn was, We came to the Fairfield. It was FABULOUS! Rachel Snow, the night manager hooked our group up with great rooms, comfy beds, and breakfast was good too. The church youth group I was traveling with were super happy to see how nice it was! They loved the pool and hot tub!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeigbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, Front Office Manager at Fairfield Inn & Suites Cleveland, responded to this review, 26 July 2013
Well I love when people mention our associates by name I have told her that you mentioned her personally. I am so glad to hear that we could make you trip that much better. I’m glad that the kids really enjoyed our facilities as much as they did. I hope next time you guys head up to Lake Junaluska you’ll stop by to see us.


Sincerely,

Ethan Beard
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FL
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 July 2013 via mobile

My family and I stayed here for one night. It was late when we checked in and the front desk clerk was very friendly. We had a room on the first floor so we didn't have far to get to our room. The room was very comfortable and clean. We did hear some noise from the highway but not enough to be bothered. The breakfast was good and the attendants were constantly working to make sure it was clean and restocked. The breakfast potatoes were good. The location was convenient to the interstate. Overall, a nice hotel with friendly staff and clean rooms. I would recommend it to anyone traveling through the area.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arch1591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, Front Office Manager at Fairfield Inn & Suites Cleveland, responded to this review, 26 July 2013
Thank you so much for this great review. I am always so pleased to hear when people have great stays it really puts a big smile on my face. I was also very pleased to hear that you enjoyed breakfast as well. I hope that you all will come to see us next time you are in the area.

Sincerely,

Ethan Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alabama
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2013

This was a last-minute reservation, arriving at 2:00 am (EST) in the morning. The front-desk was extremely courteous, moved us quickly into our room, and we were off to bed before 2:30 am. The room was the standard high-quality Marriott-based room - roomy, clean, and well stocked with towels/washcloths/amenities/coffee/etc. Breakfast was phenomenal as always.

Definitely would recommend this hotel and will stay again in November on our way back to Pigeon Forge.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KerrDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, Front Office Manager at Fairfield Inn & Suites Cleveland, responded to this review, 9 July 2013
I am always happy to hear when a guest has a positive experience multiple times. I want to personally thank you for the outstanding review and I look forward to seeing you in November. When people use the word outstanding to describe our property it really puts a big smile on my face.

Sincerely.

Ethan Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Point, Mississippi
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2013

Very clean room and common areas. Indoor pool and workout area available. Easily accessible from the interstate, with a variety of restaurants close by to choose from. We will definitely use this hotel again, hopefully in the near future.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wpwr94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ethan B, Front Office Manager at Fairfield Inn & Suites Cleveland, responded to this review, 9 July 2013
Thank you so much for taking the time to post a review about our hotel. We appreciate any feedback at all times especially when it is positive. I hope that next time you are in the area you choose to stay with us again.

Sincerely,
Ethan Beard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Cleveland

Property: Fairfield Inn & Suites Cleveland
Address: 2815 Westside Dr NW, Cleveland, TN 37312-3569
Region: United States > Tennessee > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Cleveland 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Cleveland
Fairfield Inn & Suites Cleveland Hotel Cleveland
Fairfield Inn Cleveland

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