This review is regarding the customer service relating to a booking problem I had. I have not stayed at this hotel. I decided to write this review as I am absoutely shocked that a hotel can provide this level of customer service.
I requested a quote for this hotel in late July/early August, I cannot remember exactly. I wanted to visit for the August long weekend (9-11 August 2013). From the company website I requested a quote for the said dates.
I recieved the quote on the 25 August 2013. I had actually forgotten that I have made the requested and booked a different hotel for the long weekend. On recipet of the quote I read it 3 times to be sure that I had just recieved a quote for dates that had in fact past, two weeks ago.
If Mohale Lodge had just ignored my request as the date had clearly long passed, I wouldn't have even remembered requesting the quote.
I am shocked that a hotel can provide a potential guest with a quote of a date that has passed, this desplays a shocking level of service. Having worked in the hospitality industry myself I can honestly say this hotel should be ashamed.
Reading perivous reviews, it seems this hotel isn't very busy, could it be that they are to incompetent to even take advantage of potential customers such as myself?
- Official Description (provided by the hotel):
- Mohale Lodge is an ideal base from which to explore the rich natural splendours of Lesotho’s mountain Kingdom.This family-friendly lodge is ideal for those seeking an adventurous scape or wishing to reconnect with nature. ... more less
- Reservation Options:
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