I recently stayed in Cookeville for a family reunion. I booked a group of 3 rooms for my group. There were some positive aspects of the stay and some not so good. I am a Choice Privilege member so I stay at Choice Hotels quite often. Deidre, a nice young lady checked us in with great care and efficiency. This hotel is undergoing a much needed renovation so some areas were nice while others were lacking. This hotel was not up to par with most Comfort Suites I have stayed at. The bathrooms were clean, but dirt around baseboards and shower tiles on the ceiling had rusty spots as well as rust stains on the side of one of the toilets.The carpets were new looking, but there was a few cracked tiles in the bathrooms. Each room had 2 queens, a worn sofa, desk and rolling chair, microwave, and refrigerator. Mattresses were very clean and comfortable. Nice, fluffy pillows. However, we did have one refrigerator with a block of ice in it the size of Texas! The first night we went to the pool only to find a large group of obnoxious young boys dominating the small pool. There was a woman, man, and child with them. The boys were so rude they literally swan underneath us. We got out and got in the hot tub and after a few minutes they piled in too. The couple never once said anything to the teens. Finally they left, but the pools was so cloudy, one could hardly see the bottom. They took every last towel the hotel had out! I stopped at the front desk to complain and the short guy with red hair who works the afternoon to early evening shift at the front desk, just ignored me and went on checking others in while we drenched the floor since we only had the towels we brought with us to use. The next evening when one of the rooms had a clogged toilet, (the one with the rusty stain down the side), we called the front desk. The same guy asked if we had a plunger!!!! I guess travelers are now supposed to carry plungers with them because the hotel has insufficient plumbing and no maintenance available????? That is absurd!!!! When we left for dinner, he tried to stay hunched down at the desk and wouldn't look up. I guess he thought we would need something.The rest of the staff, the overnight shift tall guy, and Deidre were as nice as the other guy was not. Now the rest of the story... No toast, bagels,or sausage for breakfast. There was fresh fruit, great orange juice, and coffee however. Other members of the group had waffles, yogurt, gravy, biscuits, and eggs. Although the hotel was adequately clean, had great beds and pillows, I think I will choose another hotel next time.
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- Also Known As:
- Comfort Inn Cookeville
- Cookeville Comfort Suites